Get Laid Beds Reviews

Name: Get Laid Beds
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.45

4.5 Rating 1,388 Reviews

86 %

of reviewers recommend Get Laid Beds

4.5

Based on 1,388 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

Get Laid Beds 5 star review on 30th April 2024

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed was delivered as promised. Staff was patient in answering questions.”

Helpful Report

Posted 10 months ago

“Overall I'm quite pleased with the product (London Bed), however there's room for improvement: I'd add some screws to pull together the structure in the joints regions. It's not the easiest thing to get a flawless assembly on a bedroom carpet.”

Helpful Report

Posted 10 months ago

“A most gorgeous bed! I am really impressed with the standard and quality of this company and their product. I love the ethos of the company and would highly recommend it to anyone. There is one thing I would improve, as the full delivery and assembly wasn't an option for my postcode, is a far easier set of instructions. It took a few goes and quite a few hours to fathom which pieces and screws went where. With the gas-hinged arms seeming not to move- a note for anyone -not to panic and put the mattress on the top right at the end-the weight presses the piston arms down! However, once it was all put together, what a brilliant ottoman storage bed indeed, easy to open with more room underneath than I thought. Would definitely shop with Get Laid Beds again! Thanks Cat”

Helpful Report

Posted 10 months ago

“The instructions were not clear at all, especially when saying which parts were already assembled and which was not. The wooden pieces were not labelled great nor were any directions given so you knew to lay things the right way, the wood is solid as expected however soft with "pre drilled holes" not correctly aligned meaning you needed to make your own. I wish there was more information online regarding this particular bed, for example that there was no base to it so clothes cannot be directly payed under the bed as it it, and also that if you choose to go for no headboard, you will not get the holes/screws to add any headboards you may already have. The screws were not clearly labelled so trying to figure out 30mm from 35 mm and 50mm from 60mm and so on was a pain to say the least! If I ordered from here again it seems you would have to pay for them to assemble it yourself unless you have another bed to sleep on in the meantime but then didn't feel like the difference in cost would be worth it! I did get a delivery slot with live tracked timer on the day of delivery so didn't receive the call from them, I also didn't get them to bring it into the house so no shoe coverings were needed either but overall the company have been alright, just the way things were not made clear was annoying!”

Helpful Report

Posted 11 months ago

“While the bed looks great and is very comfortable building it was not easy. Several of the joints needed cleaning with a chisel to get them to fit properly and there were not enough screws of one size and too many of the other meaning I had to search my own supplies to complete construction. While not a huge issues it did mean that the job took far longer than it should.”

Helpful Report

Posted 11 months ago

“The service was excellent, delivery smooth and construction of the bed straightforward. Cannot yet comment on quality as time will tell. But so far all it great!”

Helpful Report

Posted 11 months ago

“Ok so the beds are great. I’d add though that there needs to be a central support underneath to help distribute the weight of the occupants. Would I say they are worth the money? To be honest no but they did have mostly what we wanted by way of stylising and wood. We paid for the white glove installation. It makes it out to be a lot more of a premium service than it actually is. It’s simple things. White glove would denote real care to leave the area as was found. There was a lot of detritus left which wasn’t great. Maybe a revisiting of how Get Laid Beds describes this service would be more pertinent. Another simple thing.a made mattress was left out. The matress wasn’t put on the bed. Now if you’vegot a limited mobility this could be a real swine to deal with, and yeah I have limited mobility. Now there was no way they could know but a simple thing like a little customer service would have gone a long way. Would I recommend Get Laid Beds? Yeah for sure, the beds looks fantastic and there’s no way I could have built it so really it was all good.”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for leaving an honest review. We are very sorry that our White Glove Assembly Service fell short of all expectations. The team are required to clean up after themselves and place any mattresses purchased from us onto the frame for you. Due to hygiene reasons they are advised not to place used mattresses on the frame, however they are provided with protective gloves they can use and if asked to do so they can place mattresses on the frame at their own discretion if they are happy/able to do so. We are glad that you are happy with the overall service and the bed frame itself, we really do appreciate all feedback and will ensure it is fed back to the right areas and teams. Kind Regards, Marie Customer Service Manager

Posted 11 months ago

“The beds are beautiful the delivery was unfortunately a shambles although this wasn't the fault of Get Laid who did go out of their way to rectify the issue.”

Helpful Report

Posted 11 months ago

“Great bed. Really sturdy and looks fabulous. However instructions for assembly really bad and took us nearly 2.5h to put together. (No mention on website that an electric screwdriver may be helpful) Ordering and delivery all as suggested.”

Helpful Report

Posted 11 months ago

“Assembly was surprisingly straightforward for one person though the slat assembly of bed and storage box would have been easier with two. Quality of components was high and everything fitted together correctly. Very pleased with the final result.”

Helpful Report

Posted 1 year ago

“Overall bed was easy to put together. There was a slight split in the wood which hadn't gone all the way through and some of the slats were difficult to align. However, overall I am pleased and I am assured by the reviews that if anything should go wrong then it will be rectified. Delivery was good and phone call beforehand. I would have had bed put together but that service was not available in my area.”

Helpful Report

Posted 1 year ago

“Bed arrived quickly and well packaged, delivery was efficient.”

Helpful Report

Posted 1 year ago

“Quality of the bed is good. but however, the instruction to assemble it could have been better”

Helpful Report

Posted 1 year ago

“Ordering was simple and when I called to change the delivery day, service was really good. Unfortunately, the full white glove service wasn't available in Cornwall, so I had a carpenter friend help put the bed and drawers together. I ordered a 4ft bed and 4 storage drawers having made various phone calls to Get Laid Beds customer service where I was told that 4 drawers wouldn't fit under a 4ft bed (despite the measurements suggesting otherwise, although these were also incorrectly printed on the web site). I went ahead and ordered 4 drawers anyway and they fit perfectly well with space to spare, so I find it odd that staff don't know their own products. The instructions for putting the bed together could have been clearer. The headboard was difficult to assemble due to it not having pre-drilled holes for the screws and the wood kept slipping. Putting the drawers together was even more difficult, getting the wood slats to fit was really very hard for two of the drawers and they had to be forced to fit. Also, the 30ml screws (which were missing altogether from one pack) were too long for the job they were intended for and one came through the front of the drawer. Fortunately, that side of the bed is against a wall so wasn't too much of a disaster, but we didn't use those screws for the other drawers, instead I found some that were a better fit. Given the high cost of these items, I don't think they are good value for money.”

Helpful Report

Posted 1 year ago

“The only reason why I have decided to give 4 stars and not 5 is because for the pictures we saw on the website we expected the ottoman bed to come with a white floor base which then was not included. Apart from this, we love our new bed, how robust and unique it is and worth every penny. Additionally, we loved the "White glove service" provided by Dan & Pete who even removed their shoes before going upstairs and treat my partner so politely, thanks very much X”

Helpful Report

Posted 1 year ago

“Putting together and buying my bed was very easy. There is a lot of choice and I was able to have my choice of bed frame paired with ectronically adjustable slats. Unfortunately the 'white glove' service is not available in my area so I had to arrange for various friends to come and do all the work for me.”

Helpful Report

Posted 1 year ago

“The beds were of good quality. It arrived on the date specified. This is the third time we are buying beds and mattresses from your site. However this time we purchased Ottoman bed frame, it is not clear on your website that there is no under cover for the bed frame and it just lies open on the floor. your website shows some pillows and therefore we assumed that there will be something underneath like a wooden board to cover it. We have to use a sheet or Duvet cover underneath to store our pillows and other stuff. It will be good if you metion on your website that there is no under cover for Ottoman bed frames”

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Posted 1 year ago

“Nice bed quickly delivered, considering it is "custom made". Only problem was the notification for the delivery slot was sent out at 04:05 AM for a delivery slot of 7 to 9 AM the same morning, it was actually delivered just after 10 AM, so I could have got up an hour later!”

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Posted 1 year ago

“The Customer Service and Support was 10 out of 10. Very quick in getting back to you no matter the ways of communication. Tried the live chat as well as email and both were helpful and quick to get back to me with the answer to the help I needed. The assembly team was also on point. Very kind, punctual, fast and clean. The Bed need a bit more attention than I was expecting to give concerning the opening and closing of the Ottoman. But the material and finish are as beautiful as I was expecting.”

Helpful Report

Posted 1 year ago

“Bed looks lovely, we had a few problems installing it - the middle plank was too long but luckily we had the equipment to cut it. And the screws that go inside the hardwood frame of the bed were too short - but we had longer ones in the tool box. Make sure you have a power drill to install. Apart from that everything looks lovely and very comfortable.”

Helpful Report

Posted 1 year ago

Get Laid Beds is rated 4.5 based on 1,388 reviews