Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

4.4 Rating 1,939 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly the felt feet pads (which were paidfor) were not in the delivery, otherwise the bed is very nice, but quite hard to put together by oneself.”

Helpful Report

Posted 8 months ago

“Arrived on time, aesthetically pleasing & easy to put together.”

Helpful Report

Posted 8 months ago

“Excellent communication from Get Laid Beds at every stage of the process and delivery timescale met. A few minor points. The assembly instructions need proof reading but thankfully the errors are fairly obvious. We needed to clamp the sides in the centre whilst fitting the slats to ensure a good fit. The outside back of one of the storage drawers was rough and not smoothly finished. Overall very pleased.”

Helpful Report

Posted 8 months ago

“The bed is great, good quality & sturdy, very pleased….the instructions on the other hand are terrible! This is something that needs looking at. Each piece needs labelling & the instructions need rewriting / drawing! Words were missing, pages not in the right order….drawings not true to size, very confusing when in-fact it’s quite easy to make! The instructions over complicated it! Apart from that, everything else was brilliant, the customer service is great, the product brilliant…just sort the instructions & labelling of parts!”

Helpful Report

Posted 8 months ago

“Bed looks pretty solid , bed built in the 35 mins it said. My son loves it”

Helpful Report

Posted 8 months ago

“We love our new bed, it’s well made and looks great. We also asked for a made to measure adjustment and the white glove assembly service which was excellent and I really professionally done. My only complaint would be that if you try move the bed it can get out the of alignment with the ottoman mechanism that opens it.”

Helpful Report

Posted 8 months ago

“We went here a few times looking for a good wooden bed. Really good range available, lovely location to try things out, good samples of all the wood finishes and various options. Staff were realyl friendly and very helpful. After a few adventures we found something we really liked, and committed. Sales process was a little complicated, and we ended up with an order which was wrong and had to be corrected when it was confirmed. After this point it was smooth sailing. We got email updates confirming everything was going to happen. The delivery date was perfect, and the people who delivered the bed did it really reliable and communicated well. We opted to build the bed ourselves, which wasn't hard, but it needed some clamps/straps to ensure the joints fitted tightly. Nothing unexpected, and the bed is really nice. We're thinking of getting a second for our son's room.”

Helpful Report

Posted 9 months ago

“The bed was for my son, not me. I was not there when it was delivered. He seems very satisfied with it and it looks good, very good quality. Maybe when I need one I will consider.”

Helpful Report

Posted 9 months ago

“Solid bed, good packaging. Instructions could be better - make them for individual beds rather than collections.”

Helpful Report

Posted 9 months ago

“lovely bed really pleased with it. It's the second one we have bought. Went together nicely and looks beautiful. My daughter and I both use your company and the quality is fab. Only issue for me is around delivery, you place an order and get quite an abrupt e-mail saying make sure you are in - we won't be giving you a time slot (when you actually did give me a time slot!), make sure we can get to your house etc etc and if we can't deliver you will be charged for re-delivery etc. It wasn't relevant to us as we have plenty of access but there are ways to word things when people have spent a lot of money with you. I'd have thought in the current economy an e-mail saying thanks for your order and we'll do everything we can to make it a smooth process would be better and worded better rather than what feels like quite a threatening e-mail which is clearly just a standard note sent to everybody, it really needs re-wording to say 'we're sorry we can't give you a time slot' rather than very blunt. Or why not try give time slots to make people's lives easier. When lorries are loaded the driver knows where he's going and who is first drop off. It's 2024! everybody has e-mails, sat navs and mobile phones - technology to keep us updated.”

Helpful Report

Posted 9 months ago

“The bed is stunning, really great quality and very sturdy but oh my god the instructions are as clear as mud and desperately need improvement. More pictures (including pictures of what screws etc you need for each step and not just saying it's the 45mm one) and more detailed written instructions are needed.”

Helpful Report

Posted 9 months ago

“Purchased the space saver ottoman bed - and its really good, everything I expected once assembled. I had to go self-build though as GLB's dont do the "assembled for you" option unless you are pretty local (I am about 1hr 15mins away and they wouldnt offer it) - so bear that in mind if you aren't good with tools etc. The assembly was ok but the instructions do miss out some bits .. the pine "connector" blocks for example ... nothing on them at all (though you can work it out after a head scratch or two) .. the gas strut is also a pretty tight fit on the bottom rail meaning the screws have to go in close to the edge of the rail (that bit is pine and you need to be careful not to split it).. GLB's - you could do a lot better there. I am happy with how it turned out though - but you need to take care in a couple of spots.”

Helpful Report

Posted 10 months ago

“I had extreme difficulty screwing in two screws as there were no pre-drilled holes, as a result the bed is not assembled as it should be but seems sturdy enough. I actually injured the palm of my hand attempting to fit these two final screws. The chosen finish was perfectly applied to all areas. Aside from the issue with the two screws, overall a positive experience and build quality is good.”

Helpful Report

Posted 10 months ago

“Only adverse comment is that the assembly instructions could be a lot better and a link to a video tutorial would be really helpful. Part identification in the instructions is a bit vague, and the instructions I got with my bed were generic rather than bespoke to my product. The way the website works is also a bit clunky and could do with a good update. The bed itself is excellent quality.”

Helpful Report

Posted 10 months ago

“The good: * I really like the design of the bed, it's attractive and practical * The sapele wood looks and feels really high quality * The delivery people were friendly and punctual The bad: * Some of the pre-drilled holes seemed to be missing. For example, the holes for the end rails and for the central rail in the bed were missing. This was seemingly random - for example one side of the bed box had pre-drilled holes at one end but not at the other, even though they should have been symmetric. I spoke to one of your staff members over the phone, who told me that because I'd ordered the sapele wood finish it was normal to not have all of the pre-drilled holes - if that's the case, I think you should definitely mention it in the assembly instructions, and mention in the product description that drilling is required. Luckily I happened to have a drill with the correct bits and was able to complete the assembly, but it was much more work than I expected. * The instructions could have been clearer. For example, when I was assembing the bed boxes, there was nothing to indicate that the slats needed to be inserted in a particular order due to some of them having pre-drilled holes. I had to go back and reassemble the box when I realised this. * Some of the screw holes didn't line up exactly, and in some cases I needed to use a *lot* of force in order to get the screws in. I'm not sure if this was because the wood had warped slightly, or because the holes weren't drilled in exactly the right places to begin with.”

Helpful Report

Posted 11 months ago

“The beds are quite wonderful, I love the concept of floating beds and especially for elderly folks as you dont wind up smashing toes against the legs. My only wish is that it should have additional support, the beds tend to be a little "creaky" and noisy. The slats take a lot of weight and wind up making noise. But I love the bed, I can always create the added support by myself”

Helpful Report

Posted 11 months ago

“I've bought three low beds from Get Laid Beds. We are all very happy with them. They look beautiful in our loft bedrooms. One admonition, if you are not sure about the mattress, either order elsewhere or do NOT open the bag the mattress is packed in as they have a strict no returns policy (which I do get why... but is not the same with all mattress companies). Otherwise, we are very happy with the bed frames themselves.”

Helpful Report

Posted 11 months ago

“The bed is well-made, looks good and was delivered on the date said. The only negative was the website design - it recalculates prices with each option selected but at the same time lost previous choices. So I had to go through process twice and still ended up with the incorrect delivery method.”

Helpful Report

Posted 11 months ago

“The bed itself is fantastic quality and a really beautiful colour. I have removed a star for the poor communication from the company. We requested a specific delivery date and even checked in before to make sure the delivery date was still on track. My partner had to take a day off work only to be told at 3.20pm on the day that the bed was going to be delivered two days later. Very frustrating, and could easily have been avoided with better communication.”

Helpful Report

Posted 11 months ago

“Product was great- good quality and looks excellent Easy to order. Good customer service when needed. Paid extra for delivery as needed to know window it would arrive in- we received the initial text with 2 hr window but then no phone call, no live tracking, no further text as per information given. I have a baby and we don’t yet live in the house so I was relying on this. Delivery men from GLB didn’t seem to know anything about it. They were good natured about me not being there on time as a result though and were careful with the delivery.”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,939 reviews