We have received damaged bunk bed for kids and we did refused to take the product on delivery. Now our kids has to sleep on the floor on mattress as we do not have any bed for them, this is really unacceptable. We have been told the replacement bed will be delivered but till then our kids need to sleep on the floor. When we asked for compensation for the inconvenience that is what we got as a response. "In regards to a partial refund, unfortunately we do not offer this alongside a full bed replacement. Please accept my apologies for any disappointment caused. If you wish for a refund we can cancel your replacement for you and issue a full refund." They are very arrogant and not best provider, very poor customer service.