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Get Laid Beds Reviews

4.5 Rating 1,389 Reviews
86 %
of reviewers recommend Get Laid Beds
Company Reviews Product Reviews
542
 Questions Metrics Info
4.5
Based on 1,389 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Get Laid Beds Reviews
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Phone:

020 3695 2463

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

Get Laid Beds 5 star review on 30th April 2024
Doug Renaud
Get Laid Beds 5 star review on 30th April 2024
Doug Renaud
Get Laid Beds 5 star review on 30th April 2024
Donal Ogilvie
Get Laid Beds 5 star review on 29th April 2024
Stefan Damnjanovic
Get Laid Beds 5 star review on 23rd April 2024
Anonymous
Get Laid Beds 5 star review on 23rd April 2024
Anonymous
Get Laid Beds 5 star review on 12th April 2024
Chris Jones
243
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“The most horrible experience a customer can have with regards to delivery of Get Laid Beds. I ordered a bed for our new home from Get Laid Beds, on 28-Mar-2021, with a delivery for 04-May-2021. But for some reason the bed got delivered on 01-May-2021 and the parts were left outside our house without any message by the delivery company, Tuffnells. Also, out of a total of 6 boxes, 5 were delivered but 1 was missing and not delivered. There was no photograph taken of the parts that were delivered at my house, which is normally the case with deliveries. So there was no evidence of what was sent by Get Laid Beds nor by Tuffnells. On 04-May-2021, I called Get Laid Beds to check my order status, and I was told that my order was delivered successfully. When I told it was not the case and that a part was missing, they started investigating. In this case, they said they can't do anything since it was delivered by Tuffnells, so they decided to check with Tuffnells and see what could be done. I didn't get any update on 04-May-2021. On 05-May-2021 I called Get Laid Beds again asking for an update, and they informed me that Tuffnells are yet to investigate and come back. So I waited till the evening and received a call saying Tuffnells lost the part that was missing from my delivery. At this point in time, I was given an option to take a photo of the parts at my home and send them an email based on which they would order a replacement for the missing part. Bear in mind, these are made to order beds, so I am potentially looking at anywhere from 1 day to 2 weeks or even more. The second option was for a full refund and they would collect the parts from my home, verify everything was present and then issue a refund. Interestingly, and this is where it struck me the most, they are very reactive when it comes to delivery but very proactive when it comes to collection of orders from customers home. The reason I say this is because, during the delivery phase they don't ask Tuffnells for an update or photographic evidence or confirm if it was delivered. I received no emails confirming the order was delivered nor for any feedback, which is normally the case with any other provider. In the collection phase they would contact Tuffnells, make sure the items were picked up from my home, make sure its on the way to their depot and then verify the parts. It feels like, for a brand built on good quality beds, their customer service is just BLAH!!! All I was offered was a full refund and an apology from their staff, for no fault of hers. Not even a senior staff called me to assure they would improve the process, nor did they offer any apology regarding the frustration I went through. Now I am very uncertain if anyone is trying to order beds from them, since I am not sure what will be delivered and in what condition. So please be very very cautious. Get Laid Beds will only offer any support once you contact them and nothing before. Very very reactive organisation. The whole experience has left me very frustrated and bitter.”
Get Laid Beds 1 star review on 5th May 2021
Helpful Report
Posted 3 years ago
Nancy
Verified Reviewer
“I am a customer from the USA. It is a very bad experiences to purchase a bed from this company. We received a package with damaged products inside. Those damage is not because of shipping. They are damaged because of bad quality in product production. In another word, the bad technique in making assembling furniture. The "holes" for screw spike are not well matched between different parts. Is it possible for your facture in better quality control? The assembling instruction and pictures are very unclear, which is written in a elementary school level. The technical support and customer service is even worse, I have tried to communicate with them many times with email. They just promised you a moon saying the problem would be solved. Unfortunately, their system cannot even show a picture I sent in a proper way. Well, I could only write a review here and show those broken picture to everyone who is going to buy this bed. I am also waiting here to see when the service team is coming to solve this problem. Maybe I will ask my lawyer to send a letter to them and ask my money back !”
Helpful Report
Posted 3 years ago
Prasant
Verified Reviewer
“If I can give 0 stars I would have.,.Our bed is scheduled to be delivered tomorrow and after waiting for almost 2 months and selecting "assembled delivery" , I got a email now saying they cant do assembly and will leave it outside. When queried about it the customer service have not been helpful at all .. looks like the company is going back to how it used to be with customers https://www.theguardian.com/money/2017/jul/24/get-laid-beds-tuffnells-courier-faulty-bed I should never have gone with them.. not sure what expect once its delivered now”
Helpful Report
Posted 3 years ago
Alex
Verified Reviewer
“Very poorly finished and packaged for such an expensive bed. Patchy varnish, scratches and scuffs all over the wood and no protection whatsoever in transit - just loose wood on a box. Less than half the parts I received are useable. After four days, I'm still waiting for a response from customer support. Appalling.”
Get Laid Beds 1 star review on 18th January 2021 Get Laid Beds 1 star review on 18th January 2021 Get Laid Beds 1 star review on 18th January 2021 Get Laid Beds 1 star review on 18th January 2021 Get Laid Beds 1 star review on 18th January 2021 Get Laid Beds 1 star review on 18th January 2021
Helpful Report
Posted 3 years ago
Jeremy
Unverified Reviewer
“Long story short, they try to send you cheaper wood then you ordered in a way to scame unknowing customers, then if you try and return it they try and take money out of the money you send cause you "changed your mind". BIG SCAM.”
Helpful Report
Posted 3 years ago
Julie
Verified Reviewer
“Customer service told me to throw the bed away because they will not issue a refund. That is the value this company places on its own products. If you don't like it, just throw it away. That should tell you something. From customer service: "You do not have to ship anything back to us. We cannot offer a refund so please do dispose of the frame yourself." They just ship you a bunch of pieces of beat up, inconsistently measured and damaged wood in many separate packages with no instructions or tools. If you’re a skilled enough carpenter to "assemble" this and already own your own industrial strength drill then you should just go buy some lumber and build a bed yourself, save a thousand bucks. They also offer to pay people for the positive reviews so don't be fooled!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Horrendous service. Lied about a cancelled assembly, would not offer a refund. Sent me multiple emails telling me to prepare for an assembly and on arrival it was cancelled with zero communication. The multiple emails I received told me to clear my house, buy parking permits. I was discouraged from complaining or escalating and cusomter service was extremely patronising, putting the blame entirely on me, and discouraging me to get a refund. Absolutely do not recommend”
Helpful Report
Posted 3 years ago
Paul D.
Unverified Reviewer
“Delivery 1 month late. Si we slept with our brand new mattress 160*200 on the floor for two weeks. Today we received the bed and once it was mounted we discovered the size is wrong. We don’t recommand this company for its poor customer service and because they are not serious at all. Be carefull !!!”
Helpful Report
Posted 3 years ago
Graham
Verified Reviewer
“Having seen a bed previously, we decided to buy one ourselves. The bed arrived damaged, and poorly manufactured. All 4 legs were replaced due to quality issues, including missing mortices to fit the sides into. There was insufficient hardware, and the way the whole thing is held together is a joke. Fortunately I had the materials/skills to add brackets to hold the ends upright and add a centre runner under the slats to prevent them sagging. I wish I had seen some of the reviews here before buying! In fairness, the support from their staff was very good eventually! I will not be buying from them again.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”
Get Laid Beds 1 star review on 29th July 2020
Helpful Report
Posted 3 years ago
Ms Icj Whitelegg
Unverified Reviewer
“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”
Get Laid Beds 1 star review on 29th July 2020
Helpful Report
Posted 3 years ago
Stuart
Verified Reviewer
“I ordered the Japanese Storage bed but all l have recieved so far is a pile of wood with no screws/fixings or instructions for putting the bed together. One headboard bracket was missing and the one I recieved was damaged. Despite explaining this clearly to customer service, I'm still waiting on fixings and instructions. I would not recommended this company and will be claiming a refund.”
Helpful Report
Posted 3 years ago
Mr McLoughlin
Verified Reviewer
“We went through hell with this company over the last 5 months. This first bed was absolutely appalling; it had scratches, visible filler in many places, dents, … A very bad finish, but the pieces did fit together. We paid extra to upgrade to an oak bed, making £803 in total. The second bed was clearly made of two different types of wood, the difference in color was very extreme and ridiculous in a single piece of furniture. One of the posts was also damaged. We asked for a replacement. When we got the next attempt - the third bed, it was just as bad. One post had splits all the way along it and the pieces were very poorly made - the joints did not even line up. They haven’t collected any of the damaged items and at least one delivery failed to arrive and had to be pushed back another month after I chased. Every time we waited for a replacement we waited over a month. Our latest quote is 6 weeks to get a replacement. Their quality control is non existent. The workmanship is hilarious - we have received posts where the wrong hole has been made and then a new one made where it should have been. Don’t believe the TrustPilot reviews. My, much more detailed review than this, was removed without any warning or discussion.”
Get Laid Beds 1 star review on 1st July 2020 Get Laid Beds 1 star review on 1st July 2020 Get Laid Beds 1 star review on 1st July 2020 Get Laid Beds 1 star review on 1st July 2020
Helpful Report
Posted 3 years ago
Talat Qureshi
Verified Reviewer
“I really was hoping to leave Get Laid Beds a positive review and was so excited ordering from them, considering how many great reviews they have... but unfortunately my experience of both their ordering service, product quality and customer service has been EXTREMELY POOR! Upon ordering I inquired as had questions about a bed and around discount codes etc. and nobody returned contact for days, by the time I messaged them again, I just ended up ordering through the website and 'taking the plunge'. Only afterwards to finally receive contact that there is a code I could use, but because I've made an order it's now too late (fair enough, no major issuer here, just delays). The bed was delivered on time, but then here is where the issues started. I paid extra for the felt padding to protect the flooring and had I not checked, this would have gone a miss, as it was missing from the delivery. I then didn't want to build the bed as I wanted to avoid scratching our wooden flooring. They then sent this out and a few days later, I began building the bed. The parts looked really nice apart from the fact that the headboard had a few slight scratches on it when received, but these were negligible considering it is wooden after all. The instruction manuals are really poor, as they rely on more imagery but key parts such as the distance of slats, how tight bolts need to be and other aspects which extra detail would be important (considering the cost of their frames) were missing. Nevertheless I used rational thought and measured the slats to 2" separation between slats and made sure bolts weren't too tight. The bed looked great and we put our mattress on top and then lay down to give it a test. To our horror, it was really creaky and made so much noise on all the joints, initially we thought it was the slats. It's not the type of build you expect when you buy from such a reputable company who pride themselves on their 'carpentry work'. Customer services were contacted and to cut a long story short, I have to wait over 2 months for them to come out and look at the bed, I've had constant back and forth in emails and you'd think someone could just pick up the phone and speak to customers, but this seems to be too much of a chore. In addition emails aren't fully responded too, with clear questions or points completely overlooked and apparently when chasing for a response to a video I sent it of the creaky bed (3 days later) today I 'missed an email' was the response. They are now saying that I must have over tightened the hinges and also the headboard (which is funny because that came pre-built). The whole purpose of the video was to inform their engineer visit, so that they know what to do and what parts to bring, but they used it as a 'blame the customer' opportunity. I'm hoping someone from their senior management team read this and make the sensible decision to have a rational conversation, but as i'm feeling now, my advice is to avoid this company if customer service and after sales support is important to you.”
Helpful Report
Posted 3 years ago
Harry
Unverified Reviewer
“Shocking customer service was told the bed would be delivered on 15th after an extra two delay because of Covid19 (which was fine and I had know problem with this given the circumstances). Received no communication until I phoned customer service to find out if the bed was being delivered, only to be told that it had been put on hold but some incompetant person at customer service and couldn't be delivered till another 5 days later by their white glove service. On top of this they told me that they were not providing white glove service while the pandemic was happening even though there is know mention by them in any email or on their website that this was happening. Absolutely joke of a service and didn't even offer any money off for the inconvenience.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Please take these things next few words to heart: If I could rate Get Laid Beds 0 stars I would.”
Helpful Report
Posted 4 years ago
JM
Verified Reviewer
“First it was missing instructions, then it was missing half the pieces (lost in delivery), then it turns out when you order a box to go under a bed you don't even get one that fits. To add to it the customer service is unhelpful and pretty patronizing - just blames the courier and the buyer for everything. It's been a total waste of time and money (they're certainly not cheap), I would love both back and to be rid of the bed but unfortunately that's not an option. I'd have to pay for the return, and I can't bear the idea of having to have any more dealings with them. Better not buy in the first place.”
Helpful Report
Posted 4 years ago
Tom Bentley
Verified Reviewer
“The original order was placed on 02/01/20 to be delivered for 16/01/20 in which I had to wait in all day, find out it will be 6pm ish arrival taking an evening OFF work, for it to be cancelled last minute at about 5pm. They apologized for this and the next delivery date was 23/01/20 in which again a similar event happened, I had to take time off work and no bed arrived. To recompinsate this I was given an option of wait 2 more weeks so the delivery would be on 06/02/20 and a discount which half was the delivery cost! This would leave this delivery 21days late in which I have slept on a mattress on a floor, and 35 days from the original order. Now to add to this I have been told the delivery can not be made until 13/02/20 showing their lack of customer consideration and not rectifying their mistakes. The available delivery dates are every thursday however I have to wait 2 extra weeks because of their list of errors. Tldr: 4 weeks late delivery with no bed. Still not delivered today! Awful customer service, awful logistics, awful company. If I could purchase a low framed bed from anywhere else I would! If I had time I would sit on the internet and warn everyone to stay away from getlaidbeds. All this with very little faith the bed will turn up on time and very little faith the money owed will be returned on time.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Received the bed on time. But it turns out, they shipped two different stains for the legs and the frame. The only options were a (small) partial refund or to ship new legs (to match the color of the frame I did NOT order). However, per their customer service, the legs STILL wouldn't match if I chose that option (something to do with the wood and the staining process). So, no matter what, I'm stuck with a bed frame in the color I did NOT order, with legs that don't match. They would do nothing to make sure I got the bed I actually ordered, or at least a MATCHING bed. I will never order from them again.”
Helpful Report
Posted 4 years ago
Karl J
Unverified Reviewer
“Waited 2 months for bed frame and 1 week before delivery they emailed me it will be delayed another week. Frame arrived in 4 boxes which were torn to pieces. Bare parts sticking out of the box that was literally missing half its cardboard. Frame was badly beat up in couple of places. NO instructions or hardware, can you believe this? Ran in to store and bought needed screws and assembled the bed. Upon completion bed was creaking like old wooden carriage. Had to dissemble support from the bed frame and assemble it again (also put wood conditioner) as they put these two together when finish was still wet and that made the noise. Slats are showing when mattress is on the frame , wood is extremely soft and finish sub par. Will never recommend them after spending almost $800. I've seen beds for half the price with better fit and finish. Please spare your excuses and how your "slats are 2-3x thicker than industry standard" Maybe in EU definitely not in US.”
Helpful Report
Posted 4 years ago
Get Laid Beds is rated 4.5 based on 1,389 reviews
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