Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,080 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

Write Your review

Tell us how Getlaidbeds.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Getlaidbeds.co.uk 5 star review on 24th June 2025

301

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The overall quality is not what I would expect. Some of the drilled holes were half a centimeter further than the holes in the frames, making it impossible to screw in some of the screws. The large screws for fixing went through without even being fully tightened. The dimensions of some identical parts were different, which makes the bed not quite level. I assembled it, but I have put together a lot of furniture, and I haven't seen such low quality in a long time.”

Helpful Report

Posted 2 years ago

Good Afternoon, We are very sorry to hear you had such a difficult time assembling the bed frame. We have had no communication from yourself other than this one star review. Had we of known you were unhappy we could have assisted you to get it resolved. Please do not hesitate to contact Customer Service if you wish to have us look into this further. Please email hello@getlaidbeds.co.uk with your order ID in the subject title and a brief description of what has happened. The team will require clear photos of the quality issues and the incorrect dimensions. Please accept our apologies for any frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“I am disappointed. I ordered the beds and mattresses via phone because i did not want to make a mistake with sizes etc. My beds and mattresses arrived today. Both mattresses are too big for the frames. The bottom mattress in particular lacks sufficient headway to be pushed under the top bed. I would have thought that the person who guided me through the order would have known that the mattresses were unsuitable. It is possible because of this that your drivers did not provide the supposed full white glove experience that i paid for when they realised. I was on the phone when they hurriedly left my apartment and by the time i went into the room to check, they had left the mattresses unpacked. The whole setup is an eyesore. As you can see from the picture, the bottom mattress is a tight squeeze and everything frankly is unsatisfactory. Coupled with the delivery debacle, i am very displeased! I'd give a zero star if possible. I trust that someone will look into resolving this.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your recent reviews. We are very sorry to hear that you have received something you were not expecting. I can see that you are in contact with the Technical Supervisor and they have explained that there has been an error with the measurements on the guest bed legs and they have been made too tall there for making the space between the two beds smaller than normal. Our drivers will not remove mattress packaging in any instance as this would deem your mattresses unreturnable. This is up to yourself to do, as stated in all terms on the website along with any other company mattresses are non returnable if the packaging is removed due to hygiene, this information is available to your before, during and after purchase on the website. The drivers would not normally inform you of this as this is standard practice and would have been no different for yourself on this occasion. The size of the mattresses and the need to customise the top bed was discussed fully at point of sale, the agent fully informed you of what we will need to do to enable the mattress to fit under the bed, this was stated at the beginning of the call and again towards the end when you questioned this. We can provide the calls for you if you wish to listen to as all calls are recorded for training purposes. We have offered a full explanation and apology for the mistake and are organising replacement parts to be sent out to you. This is certainly not what we would like for our customers and we of course want to put the mistake right for you. Please do respond to the Technical Supervisors emails and this can be rectified ASAP for you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Totally flat pack. Seems not good value for money. It’s very difficult to get a refund. Have to wait for collection and they charge £25 . Apparently another 14 days to wait for the refund. A very very bad experience.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. We are sorry that you did not understand that your frame would be delivered in flat packed format, in single panels. You decided to return the item due to this misunderstanding. The products were not faulty, therefore in normal circumstances you will need to return the items at your own cost, however we have arranged a collection for you. Once it has been returned to us you will receive the refund of the cost of the beds frame. You will not receive a delivery fee refund. This is the £25 that will be withheld from the refund. No extra charges will be made. I'm sure you understand that no company can refund you the total cost for an item that you still have possession of. The collection that we have arranged is for 3 days time. You are still welcome to make your own arrangements for a different return date. Once the items have been accepted and checked as fully returned your refund will be processed. This can take up to 14 working days to complete, however this is generally much sooner than this. We are very sorry for any inconvenience caused buy the way in which your order was delivered. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Delivery changed at the last minute to without the white glove service. terrible instructions to construct and am left with piles of cardboard now. get a bed from a proper shop. I had zero trouble setting up an ottoman bed from dreams. completely overpriced for the quality”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are sorry to see you were disappointed by our delivery service. You were contacted 16 days before your original delivery date to offer a new delivery date of one day earlier. We had to offer a new White Glove delivery date because the routes had changed for the new year to increase its availability across the country. This means your postcode was no longer covered on that particular day of the week but now on a different day. With the White Glove service there would have been some assembly still required as you had not chosen the full assembly service. As an alternative we did offer the flat packed service for the original delivery date you chose. You opted to accept the flat packed delivery service option. We are sorry that you find the instructions difficult. This is one of the more detailed bed frames and will require more assembly than a basic frame. We appreciate all feed back regarding the instructions and will make improvements where possible. I can see that you are still in contact with customer service regarding the assembly of the bed frame and they have sent out detailed images to try to assist you. If you need further assistance please do continue to reply to the team. We are sorry that you are having difficulty assembling the frame and that the change in delivery was disappointing. It is not the experience we want for our customers, please accept our apologies. Kind Regards, Marie Customer Service Manager.

Posted 2 years ago

“The worst experience ever! The delivery crew were very rude and after talking to the customer service and the manager, I realized 'being rude' and 'not aiming to solve the problem' is corporate culture. I decided to return the bed! I told the manager, 'Do you realize what you are saying is illogical? and he responded, 'it seems like that but that's the way it is'. Save yourself a massive headache and take your money somewhere else. The full story. The delivery people did not want to assemble the bed because they were a mattress in the room. While obviously there was enough room for them to assemble the bed. Then although I told them to wait for me to call customer service to find a solution, they left, leaving the boxes against my wardrobe door. Customer service said we will go out of our way to send someone to assemble the bed for you, but you need to send us a picture by 4 pm that the mattress is against the wall. I told them, I have chronic back pain and need to hire someone to put the mattress against the wall and I cannot do this two times (hiring someone to put the mattress against the wall to send you the picture and put the mattress on the floor again as I need to sleep on it overnight, and then again hire someone to put the mattress against the wall in the morning. I will do this one time and in the morning before your crew comes here, and they said NO, we will not send someone to assemble it then. I told them do you realize you are illogical, and the manager said, yes, but that's the way it is. I should add when I told the manager that I have chronic back pain and cannot move even 2 kg let alone move the boxes away from the front door of the wardrobe and you need to send someone to take the bed the next day, he said the boxes are not that much heavy. Unbelievable!!!”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry that you feel the delivery team were rude to you. As I was not present I cannot comment on the actions of the delivery team, however they did report the failed assembly due to insufficient space to build the bed and made us aware of your level of anguish expressed while they were there. Sadly the delivery team were not able to assemble the bed frame on site. The reason they were not able to assemble was due to the destination room not being cleared beforehand. It was a small room and contained too many items in the area they needed to build the bed. This is a requirement set out very clearly in the communication you get prior to delivery. We do not provide a clearing or removals service. We are very sorry for any confusion caused by this. I have listened to the call made to us. The customer service advisor was very apologetic. He did have to ask you politely to allow him to speak as you were constantly talking over him whilst he was trying to advise you on the best solution. He was very clear in his understanding of your heightened frustrations and apologised multiple times. He offered a gesture of good will for the inconvenience to you as part of the solution. He made you aware that we will come back to assemble the bed but the room will need to be cleared. You accepted that but we will need to arrive in the morning. After speaking with the Logistics Coordinators the Customer Service advisor arranged the team to come back the next day in the morning as requested. However when he confirmed this and repeated that the room needed to be clear you then declined that solution and made the demand that we come back that evening to move the boxes and then to come back again in the morning to assemble. Contradicting what you had asked for minutes before. You then spoke to the lead Logistics Coordinator, you did not speak to a member of the Customer Service Management team. He manages the direct delivery teams and who had been advising the Customer Service team member as they felt they could explain to you the solution clearer, removing the need to speak through the Customer Service team. I am very sorry for the way in which this part of the conversation was handed and that this did not help resolve the frustrations you already had. A collection of the bed frame was arranged and this has been successful today. Your full refund will be processed today, please allow up to 10 days for this to show in your account, however most banks processes are much quicker usually between 1-5 days. Once again please accept my apologies for any frustrations and inconvenience caused to you in regards to the failed assembly and the service you received. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“The mechanism works fine but as explained when I spoke to your representative, I specifically ordered from you as bed came part made due to a serious accident resulting in a broken back amongst many other injuries. The lady I spoke to said my address was fine and to order it online. I did this but upon calling again as the order didn't show on my account with yourselves despite the debit being made from my bank I was told the bed would be flat packed contrary to what the website said. The tongues of 2 of the headboard planks were too long both ends which has resulted in there being a gap as per photos attached. This is definitely a manufacturing fault and absolutely nothing to do with assembly.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry for the disappointment and inconvenience caused to you due to the order being a standard flat packed order. I have listened to the call and there was no mention of using the assembly service or any discussion in regards to the assembly's availability. Very sorry for any confusion caused. The website will only allow you to select a service that is available in your area. A confirmation email with full order and delivery information was sent to you on the email provided by yourself on the 29th of December. This will have detailed information regarding the delivery service which is stated as "Standard". If you have any questions regarding your bed frame please do email customer services directly on hello@getlaidbeds.co.uk. They will require photos and may ask you for measurements to help assist you. Again please accept our apologies for any frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Changed the original delivery date on me. Then your delivery partner panther delivered half of a bed. I've sadly returned the bed due to having to purchase another bed to avoid sleeping on the floor. This wouldn't have been an issue but I don't work from home so quite an inconvenience. Thanks”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry that you were affected by delays in receiving your bed. Despite our best efforts things can change or go wrong. You were made aware of a delivery date issue within 24hr of placing your order due to a website problem. We apologised and asked if there were any other suitable dates you required instead. Sadly on the day of delivery the couriers did not deliver 1 of your boxes at the same time as the others despite all 4 boxes being collected from us at the same time. We understand this was very frustrating for you and you requested a full return and refund. The items were collected and your refund has been processed within 6 days of the collection date, normally this is 14 working days. We understand it is disappointing when things do not go as expected, please accept our apologies for the inconveniences caused to you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Arrived damaged very upset. Don't trust online beds. Good quality bed though.”

Helpful Report

Posted 2 years ago

Good Morning, We are very sorry for the way in which your delivery arrived to you. We work closely with our couriers and it is disappointing to see an item delivered with delivery damage. Please email directly to customer service at hello@getlaidbeds.co.uk with photos of the damage and they can look into getting this resolved for you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Current review is 1 star only. The instructions for the underbed storage boxes did not match the items delivered so I am unable to build the second box. The bed itself has not been fully delivered - the legs and potentially also several bed slats are missing. Delivery was only on Friday so I'm hoping this can be resolved, but so far there has been no response at all to my emails. Will be looking to pursue through the courts if my emails continue to be ignored.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave your reviews. Emails sent over the weekend may take a little longer to get responded to due to different staffing levels and office opening times. On Mondays we respond as fast as we can to all enquires that have come in. We are sorry for the delay. The missing hardware was arranged to be sent out for you on Monday. We are sorry that your order was split by the courier, all items are dispatched together by us and collected together by the courier. Once it has been received at the delivery depot the boxes are organised to be loaded onto vehicles. It would have been at this point the mistake had happened. We did contact the couriers to make the necessary arrangements to have this mistake rectified as soon as they were able. I can see that you have been in contact with them to organise a different date more suitable for your availability. We really do apologise that you have been affected by this mistake. As an online retailer we rely on outside couriers to deliver the majority of our orders and it is disappointing when such issues occur. Once again please accept our apologies for the issues you have had. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Wrong order received. Promised an email confirming collection date for incorrect beds and new delivery date for replacement beds but not received. Still no resolution.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry for the mix up from our dispatch team. This is very disappointing to hear and it will be brought up with the Dispatch Manager in the meetings we hold with all department heads. We have made arrangements to collect the incorrect bed and deliver the correct one on the same day. Please accept our apologies for this error. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“The self-assembly was very difficult. The guidance was poor. No fitting guide and no measurements for slat distance and not clear from the diagram. Pilot holes were not straight and they did not match or enable the slats to be fixed to the frame. New holes were required - not what I expect given the cost of the thing.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. It is disappointing that your experience has not been a positive one. We do not provide a guide as to where your slats are to be placed down the length of the frame. This is left to you to space to your requirements. Normally these will need to be spaced evenly as possible for most mattresses. However as we cannot know every particular spacing required for all mattresses available in the UK we do not provide set holes for the slats in the frame. We do offer additional slats to be added if your mattress required smaller gaps however. I can see that you have been in contact with Customer Services in regards to the pre drilled holes in the slats. We are very sorry that these were not in the correct places to choose from the 3 provided. As stated this was brought up in our management meeting with the QC team. Please accept our apologies for any inconvenience caused to you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Driver wouldn't deliver, even though we've had a bed delivered and assembled by them before. He drove away while I was still on the phone to the office trying to sort it out.”

Helpful Report

Posted 2 years ago

“Having to pay between £25 and £75 for delivery depending on what day you want is acceptable if it turns up. Sadly 2 of the 4 boxes did not arrive. 5 days went by before the other 2 turned up. Someone has to be in for delivery = 2 days down in salary for time off. Customer service at Get Laid Beds is slightly disappointing as it was clear that they pass all responsibility over to the courier for any delays. Even after pointing out that my contract is with GLB and I have paid GLB the fee, they held their hands up to all responsibility and blamed the courier 11 times in 1 phone call. All the while - still no bed. I will say that they did try to contact the courier and did call me back, however, still had no resolution to the issue "it's the courier's fault" x 11! Worse even is the instructions for the bed. TOTALLY USELESS! 3 of the pieces in the nuts and bolts kit were not even mentioned in the instructions. Even though it's flatpack you really would need to know your DIY stuff well to work out where these bits went. We have had to back track and take things apart 3 times while putting this bed together, just in order to add in the steps missing from the instructions. Even then we got to the end and found something else that had not been included. We are yet to add this in as taking the bed apart again is really hard work. None of this is worth the money or time, when there are so many other companies out there to choose from. The quality of the product is ok - it's not the best by a long way, but it does the job. There are lots of options with other companies to buy a bed from - my suggestion would be to use another one. After several calls, they did agree to refund me the delivery fee - which was where the 1* came in.”

Helpful Report

Posted 2 years ago

“You forgot to load the mattress for delivery which was paid for. How could this happen. You are a bed company. Utterly disappointed.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for leaving a review. We have apologised for the human error that occurred with your order. We have offered to send it out the next working day for delivery. That date was not suitable for you and the Customer Service Team are in correspondence with you to make new arrangements. Kind Regards, Marie Schwenk Customer Service Manager

Posted 2 years ago

“I would love to write a review on the bed, unfortunately I have no idea what it's like. I paid for their white glove delivery and build and delayed the date of delivery to one that could accommodate the installation also, took the day off work as until late the night before you only have a 7am-9pm delivery slot. Only to have the bed dumped the next morning at 7.40 with the driver saying 'yeah I'm on my own, nothing I can do, can't build it and can't take it to specified room.' Of course you can't get through to the company until 9am, for them to say, 'we'll try to send someone out in a week or two for the build, nothing else we can do.' Such terrible service, my advice would be to go elsewhere, such as big bed company. The service and after care is far superior. Hoping once the bed is built that it isn't going to be as terrible as the delivery / aftercare service. I can imagine it will be a nightmare to return if it is.”

Helpful Report

Posted 2 years ago

Good Afternoon, Please accept our apologies for the delivery issue. Due to illness in the delivery teams one Van did have to only have one driver. The Logistics Managers were unable to let customer service know until we opened also. We apologise that the timings did not match up and we were unable to call you to make you aware first. Sadly your delivery area is only on a Wednesday with the assembly service, the soonest date we could offer you was the very next Wednesday. We have refunded you the original additional Assembly fee you have paid for the failed assembly on the 19th. The team will be attending to assemble on the 26th. If you wish to return your order once it is built, we can arrange the team to come out and disassemble the bed frame to take it away. Please be aware it will be a Wednesday due to your postcode area. Once it is returned you will be refunded. All refunds a processed within 14 working days. We do hope that you are happy with your bed once it is assembled. Again please accept our apology for the communication issues and the failed assembly of your bed frame. Kind Regards, Marie Customer Service Advisor

Posted 2 years ago

“You need a better delivery company/arrangement. Having to stay in all day with zero notice or delivery slot isn't feasible for most people, and now the delivery driver has given me 2 of 6 parts and can't even guarantee the rest will come today, meaning I have to be in for the next 3 days without leaving the house whatsoever just to make sure I get the delivery.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. I cant see any communication from you in regards to the delay in receiving all of your packages. Please do call our customer service team who will be happy to help with any delays. They will contact FedEx for updates for you. FedEx do only offer an all day service. We do have other delivery styles you did not opt for which include an estimated time of arrival time slot. As an online retailer we do have to rely on outside couriers for a large quantity of our deliveries. We are very sorry that this service failed on this occasion. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“FAiled delivery by your delivery partner, still awaiting a call back from management”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry for the delay caused by the couriers. As an online retailer we do have to rely heavily on outside couriers to deliver our orders. The couriers had mistakenly sent one of your boxes to the incorrect depot. Something that Get laid Beds cannot control. The couriers contacted you directly with a delivery date for the missing item. I can see you have been in contact with a member of the Management team and they have offered the refund of your delivery fee for the delayed service. Once again please accept our apologies for the mistake made. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“As the bed is being delivered tomorrow, I can hardly review it as I haven’t set eyes on it yet, let alone slept on it.”

Helpful Report

Posted 2 years ago

“Would definetly avoid. The whole experience was ridiculous, starting with delivery. Ordered and paid for the bed to be delivered on 23/05, but nothing arrived and not been notified of any delays. Contacted customer service to ask what's going on, as not bed not arrived and was promised a call back shortly - nobody bothered. Contact them next day, to see what's going and "they need to check". At the same time, informed them I will be away for the next 2 weeks, and if the cannot deliver on the day, not to deliver until my return - same story "we'll call you back shortly" but no-one bothered again. Of course the bed gets delivered first day I am away - the driver basically ditched it on my neighbour's front door and drove off before she had a chance to say anything - bed now needs to stay there for foreseeable future. Upon my return, find out there is various damage on the bed - contact customer support again and the response is "assemble the frame and probably you won't see the damage, if anything is showing you might cover it with a throw(!)". Ask for a delivery refund, so I can buy the neighbour a bottle of wine - completely ignored. Start assembling the bed, find out screws are missing, being told to either sour e myself or they will send over - another few days lost until these arrived. Finished assembling the bed, damage is still visible and find out bed creaks like there is no tomorrow - they tell me to send over a video, so I did. Response? Start disassembling the bed trying to figure out what's wrong with it. At this point I give up as had enough of dealing with it, so send an email informing them my patience is out, to which response is "is the bed still creaking?". Yes, it's still creaking”

Helpful Report

Posted 3 years ago

“I ordered a super king size ottoman bed and paid 2000. on the delivery day, the guys arrived early and started to assemble it. At a certain point, they started to leave. They told me that a part was missing and that I'd need to speak to Customer Support who would offer a speedy, fix it next day, service. Meanwhile the mattress is standing vertically. They suggested that I put the mattress in the half completed bed frame, Heath Robinson style, in the mean time. I immediately contacted the Customer Service, they proposed a delivery date in 6 days time, I replied immediately and said yes. A day or so later, I received a confirmation email of the new delivery date, but in 2 weeks time, not 6 days time. when I contacted them and asked them why, they told me that I had not replied quick enough. So today is delivery day hopefully. The company feels like it is staffed by low paid, unskilled workers. It feels very sloppy, with a lack of attention to detail. I thought I was buying a Mercedes, but now I think I'm buying a Mercedes thats been put together by beginners.”

Helpful Report

Posted 3 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,080 reviews