Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,321 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 21st December 2025

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am missing important parts to make by bed as an ottoman. I have tried to have these sent to me to no avail. Also there are missing holes to add the strap the lift the bed. Very poor customer service and left with just wood!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry that you had missing parts for your Ottoman and there was confusion as to how to correctly attach the strap. The team have sent out the missing parts in the post and have explained how to attach the strap to your frame. Please do not hesitate to contact customer service if you need any further assistance. Kind Regards, The Get Laid Beds Team.

Posted 2 years ago

“Awful experience. I will never buy from this company again. Waited 3 weeks for a bed that cost £1016. When it arrived, we realized 2 boxes were missing for assembly. They only delivered 6 out of 8! When we raised the issue, they said the rest would come in another 5 days. As we had a flight booked in 3 days, leaving the house vacant, we had to leave keys for the workers to finish assembling the bed, hoping they'd be contacted by GetLaidBed before delivery, as the house is empty. A real disaster.”

Helpful Report

Posted 2 years ago

Good Morning, We are very sorry your delivery had been split by the 3rd party courier. All items left Get Laid Beds together to be delivered all together. We rely heavily on outside couriers to deliver our packages when our direct teams are not selected at checkout. It is disappointing to see they had let you down on the day. All items have now been delivered. Please be assured we take delivery issues like this very seriously and will be looking to make changes to our couriers services where possible. Kind Regards, The Get Laid Beds Team

Posted 2 years ago

“Although I am satisfied with my adjustable,it's installation was far from satisfactory. It was due to be delivered on mon 30 Oct I got a phone call saying due to driver problems it would not be delivered until tuesday. The bed frame was erected but the adjustable interior was the wrong size. Although I explained that I had no bed and was having to sleep in a chair at 75 years of age they made no urgency of delivering a new inner. I had to sleep in a chair for 7 nights until it was delivered 0n mon 6 Nov. I have still not received an official apology for my inconvenience.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. We are very sorry that due to a mistake in the dispatch department the incorrect adjustable size base was delivered at the same time as your bed. As soon and the Transport department were made aware they offered the very earliest date the assembly team were in your area. Being in an area that is only served by the assembly team once a week it wasn't possible to have it redelivered any sooner. Our other options of sooner deliveries were not possible due to the assembly required The members of the Customer Service team that were trying to make these arrangements for you were very apologetic and sympathetic to your situation. Again please accept our apology for the delay in receiving your full order. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“The bed is not installed properly very noisy and squeaky. The mattress is sliding up and down and doesn't sit still.”

Helpful Report

Posted 2 years ago

“Ordered the Maple Floating Bed with a two-week manufacture period and the bed arrived promptly two weeks later in five boxes. The maple was beautiful, however, one of the headboard pieces was damaged in transit, the box was dropped from height and the other boxes had banding damage, causing some minor damage to slats (no impact to appearance). The boxes had minimal packing material and low-quality outer cardboard boxes (eco-friendly, but killed a whole tree to replace the hardwood). Difficult to blame the carrier considering the quality of the packaging. On closer inspection, one of the other three headboard pieces was badly warped and needed considerable force to straighten. Jointing biscuits were supplied; however, these would have been inadequate over time to maintain a uniform headboard appearance. I didn’t consider the pine slats as high quality (as supplied by other companies) and had holes drilled everywhere but where they were needed for the bed design, obviously from some other bed. There were no holes drilled in the maple bedside for the location of the slats or markings/holes in the slats for assembly. When I enquired, I was informed it should be okay to screw through the pine slat into the maple bedside, and if anything split new items would be supplied, and in fact not to drill as this would weaken the wood and could invalidate the warranty? When I enquired about slat spacing, they informed me to start in the middle and work outward with spacing as required, unfortunately, most modern mattresses have a max/min spacing of slats, so you need to verify before purchase. If conducting self-assembly, you need some experience; a tape measure and I would use a drill for pilot holes, but you would need to carefully maintain a ninety-degree angle into the hardwood bedside or you could cause a lot of damage. I was informed all the headboard pieces would be replaced on the same day so I thought I would give it another chance. The carrier arrived with no replacements and took away the defective items. When I telephoned, I was informed the replacements could not be located, maybe lost in transit, if they ever left the manufacturer?”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review. We not only welcome your feedback, but also take issues like this very seriously, and we are constantly reviewing orders like yours as part of our continuous learning and improvement program. The managers involved in the Workshop and the Transport department will be made aware of your concerns and we will endeavour to make changes wherever we can and manage individuals concerned accordingly. Your full refund has been processed back to the original method of payment used. Please accept our apologies for the quality and delivery issues you have experienced. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Instructions were awful. Incomprehensible pictures and impossible to identify parts, nor stated the tools needed to complete the build. We were missing screws. Additional steps on a separate sheet did not fit into any steps in the main instructions. Headboard not as shown on website and can see dowels no matter how hard we tried to close the gap. Little thought to the number of lifting straps needed for the size of bed. No means of stopping the mattress from sliding on the slats and off the frame.”

Helpful Report

Posted 2 years ago

“I’ve been sent a request to review but haven’t received the bed yet! The delivery company cancelled half way through the morning on delivery date after prior messages telling me to be ready by 7am. I have no idea when they will deliver now, had no follow up. So I don’t have much option but to give poor feedback. No idea what the bed is like!”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review. We are very sorry you were one of the customers who were delayed due to the driver becoming ill and not being able to continue his deliveries. He did set out with good intentions to carry on as normal but sadly he did have to turn back. The Logistics Manager did try to make alternative arrangements to still deliver on the same day, sadly there were no available delivery drivers for our vans. He offered the very earliest date they could return in that first communication. You were not available for that date so a new more convenient date has been arranged for you and your delivery fee refunded for the unforeseen delay. We do hope you will be happy with your bed once it is delivered on your new date. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Poor customer service following a wrongly manufactured bed. Redelivery date was not promptly communicated (we had to chase the customer service team three times for this) and proper compensation has not yet been offered for the inconvenience of no bed to sleep on.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We understand your disappointment with your order. The incorrect parts have been remade and sent to you and a partial refund has been agreed upon for the issues you have had. Those involved both the production and customer service have been managed accordingly. Kind Regards, Get Laid Beds Team

Posted 2 years ago

“Previous excellent experience with Get Laid beds but this time around their carrier FedEx has let them (and me) down badly. Initially delivered to incorrect address the GL delivery department tried to rearrange with FedEx but got fobbed off repeatedly by FedEx on three separate occasions about a new delivery date to our home. Still have NOT received the bed a week past the original date. I keep being told by GL it will come tomorrow ( and it doesn’t). I’ve had to wait in on three full days so far. VERY disappointed and would think twice before ordering from GL again. Beautiful beds, nightmare delivery!”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review about one of our 3 standard delivery couriers. We rely heavily on outside couriers when the White Glove or the Assembly service is not selected for available areas. It is extremely disappointing when they let our customers down! Please accept our apologies for the delay you experienced and the unhelpful and frustrating information they provided us both. It has since been delivered and we do hope that you can now start to enjoy your bed. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Our new bed is very creaky, every time I turn over in the night it makes a lot of noise 😥 Also my husband had problems fixing the middle support bar because there were no holes to screw it down.”

Helpful Report

Posted 2 years ago

Good Afternoon, We are very sorry to hear you are experiencing creaking from your bed. This can occur occasionally with wooden beds but should subside after a week or so with a settling in period. In the meantime, if you feel it is excessive, please do contact the Customer Services After Sales support team. They will ask for a video so they can hear the noise and will try to pin point where it is coming from to try to resolve this for you. Please email them on hello@getlaidbeds.co.uk. Please use "After Sales Support" in your subject title and include your order ID within the main discussion points. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“We have only had the bed since Tuesday tonight got into bed and the centre support beam snapped in two! Could someone please get back to me ASAP please?”

Helpful Report

Posted 2 years ago

Good Afternoon, I can see that you have been in contact with the Customer Service Team and they have issued a replacement for you. This will be with you on the advised date. We are very sorry for the disappointment caused by the central rail and do hope that once this has been replaced you will be able to enjoy your bed fully. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“There was no mark on some places where I put the screws. It took long time to assemble.”

Helpful Report

Posted 2 years ago

Good Morning, We are very sorry that you had issues assembling your bed frame. We do pre drill majority of holes fully, others we only lightly mark as a guide to allow for a tighter fit. We do not pre drill where the slats will be placed. We are very sorry this did not meet your expectations. I can see that you have reached out to the customer service team for assistance, please do not hesitate to do so again if you need us. Kind regards, Marie Customer Service Manager

Posted 2 years ago

“I have yet to have my bed. It was to be delivered last Tuesday but you sent it to the wrong address Then it was lost and now it is in Northampton. Thete is no word of its delivery.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have had an unexpected delay to your order. It is very disappointing when such errors occur as we do rely heavily on external couriers to deliver a high percentage of our orders. It is often the case that when issues like this happen the couriers will contact the customer directly with a new delivery date first before giving us any further information. They did try to contact you over the weekend, when they cannot get through they will leave a voicemail. We have found that this is the fastest and most efficient way to resolve such issues because the customer is kept up to date directly. Please be assured that the Customer Service Team will also still continue to liaise with the couriers and you until this is resolved. The team will be in contact as soon as they have the information the couriers are trying to provide. Please accept our apologies for the delay to your order. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“We ordered a 4 poster bed and mattress and were so excited for it. On delivery day we got rid of our old bed and mattress to clear the room ready. The bed arrived at around 9am but with no mattress. I immediately called the courier who explained there was no mattress at the depot for them to collect. I then called Get Laid Beds and was assured they would get onto the issue immediately and return my call soon, as they needed to contact the courier. I explained we would have to sleep on the floor as we had tipped our old mattress. I didn't receive a return call so around 7hrs later I called back and was met with someone who sounded very apologetic and seemed to take accountability over the matter saying they would chase the issue personally and return my call first thing the next morning with an update. I again explained we would have to sleep on the floor. The next morning, again, no call back. In the afternoon I called them and was told the process to search for the mattress can take up to 48hrs. I again explained we were having to sleep on the floor. The next day I called again for an update and was told the matter would be chased. Around 30 minutes later I recieve a return call saying the mattress had gone missing and it would take up to 3 weeks to get a new one to me. I then had to request a refund and buy from elsewhere as we couldn't wait that long. The bed itself is of good quality but due to the extremely poor customer service mainly due to lack of accountability and care I couldn't bring myself to rate any higher.”

Helpful Report

Posted 2 years ago

Good Morning, Please accept our apology for the issues you had with your delivery. It is not the experience we expect for our customers. The mattress was collected by the delivering couriers, however from the point of collection to the items arriving at their depot this mattress was unable to be located by their teams. I am very sorry that the Customer Service team here were not able to keep you updated as often as they should have. There are procedures in place to ensure all customers are kept up to date as often as possible in these circumstances even if there is no update to give. I am sorry that these steps were not followed through with. The individuals involved have already been managed accordingly. Sadly the mattress was not recovered from the couriers and we were not able to make and dispatch a new one soon enough. We have refunded you the cost of the missing mattress for you to be able to purchase one elsewhere. It is very disappointing to see that our services have let one of our customers down on this occasion. Please accept our apologies. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“You were supposed to deliver the bed kast Monday. It came and was faulty- I am still waiting for confirmation of replacement date. This is the second time I have ordered something from Get Laid Beds - the first time the wrong sized mattress was sent.”

Helpful Report

Posted 2 years ago

“Poor service and product. Assembled and left for me to discover damage. 45 partial refund offered or alternatives section to the bed or a return. Bare in mind we have a mattress delivered tomorrow and need use of the bed for my disabled child from tomorrow. So I’ve had no alternative other than to accept the partial refund of 45 pounds.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to write a review. We are very sorry that you are unhappy with your frame and our service. The images you have sent into customer service do show minor imperfections in the finish of the bed. We are very sorry that these were not picked up before or during assembly. Within 1 hour of your phone call and corresponding email we offered to either: 1, Replace the parts. In the meantime the bed would be fully usable until the team could return with replacement parts and re assemble it for you. 2, A partial refund to keep the frame as it is. Or 3, To collect the bed for a full refund. You accepted the partial refund. We are sorry you are not happy with your chosen outcome. Please accept our apologies for the imperfections in the finish of your bed frame. This will be discussed in our next QC Management Meeting. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“The overall quality is not what I would expect. Some of the drilled holes were half a centimeter further than the holes in the frames, making it impossible to screw in some of the screws. The large screws for fixing went through without even being fully tightened. The dimensions of some identical parts were different, which makes the bed not quite level. I assembled it, but I have put together a lot of furniture, and I haven't seen such low quality in a long time.”

Helpful Report

Posted 2 years ago

Good Afternoon, We are very sorry to hear you had such a difficult time assembling the bed frame. We have had no communication from yourself other than this one star review. Had we of known you were unhappy we could have assisted you to get it resolved. Please do not hesitate to contact Customer Service if you wish to have us look into this further. Please email hello@getlaidbeds.co.uk with your order ID in the subject title and a brief description of what has happened. The team will require clear photos of the quality issues and the incorrect dimensions. Please accept our apologies for any frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“I am disappointed. I ordered the beds and mattresses via phone because i did not want to make a mistake with sizes etc. My beds and mattresses arrived today. Both mattresses are too big for the frames. The bottom mattress in particular lacks sufficient headway to be pushed under the top bed. I would have thought that the person who guided me through the order would have known that the mattresses were unsuitable. It is possible because of this that your drivers did not provide the supposed full white glove experience that i paid for when they realised. I was on the phone when they hurriedly left my apartment and by the time i went into the room to check, they had left the mattresses unpacked. The whole setup is an eyesore. As you can see from the picture, the bottom mattress is a tight squeeze and everything frankly is unsatisfactory. Coupled with the delivery debacle, i am very displeased! I'd give a zero star if possible. I trust that someone will look into resolving this.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your recent reviews. We are very sorry to hear that you have received something you were not expecting. I can see that you are in contact with the Technical Supervisor and they have explained that there has been an error with the measurements on the guest bed legs and they have been made too tall there for making the space between the two beds smaller than normal. Our drivers will not remove mattress packaging in any instance as this would deem your mattresses unreturnable. This is up to yourself to do, as stated in all terms on the website along with any other company mattresses are non returnable if the packaging is removed due to hygiene, this information is available to your before, during and after purchase on the website. The drivers would not normally inform you of this as this is standard practice and would have been no different for yourself on this occasion. The size of the mattresses and the need to customise the top bed was discussed fully at point of sale, the agent fully informed you of what we will need to do to enable the mattress to fit under the bed, this was stated at the beginning of the call and again towards the end when you questioned this. We can provide the calls for you if you wish to listen to as all calls are recorded for training purposes. We have offered a full explanation and apology for the mistake and are organising replacement parts to be sent out to you. This is certainly not what we would like for our customers and we of course want to put the mistake right for you. Please do respond to the Technical Supervisors emails and this can be rectified ASAP for you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Totally flat pack. Seems not good value for money. It’s very difficult to get a refund. Have to wait for collection and they charge £25 . Apparently another 14 days to wait for the refund. A very very bad experience.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. We are sorry that you did not understand that your frame would be delivered in flat packed format, in single panels. You decided to return the item due to this misunderstanding. The products were not faulty, therefore in normal circumstances you will need to return the items at your own cost, however we have arranged a collection for you. Once it has been returned to us you will receive the refund of the cost of the beds frame. You will not receive a delivery fee refund. This is the £25 that will be withheld from the refund. No extra charges will be made. I'm sure you understand that no company can refund you the total cost for an item that you still have possession of. The collection that we have arranged is for 3 days time. You are still welcome to make your own arrangements for a different return date. Once the items have been accepted and checked as fully returned your refund will be processed. This can take up to 14 working days to complete, however this is generally much sooner than this. We are very sorry for any inconvenience caused buy the way in which your order was delivered. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Delivery changed at the last minute to without the white glove service. terrible instructions to construct and am left with piles of cardboard now. get a bed from a proper shop. I had zero trouble setting up an ottoman bed from dreams. completely overpriced for the quality”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are sorry to see you were disappointed by our delivery service. You were contacted 16 days before your original delivery date to offer a new delivery date of one day earlier. We had to offer a new White Glove delivery date because the routes had changed for the new year to increase its availability across the country. This means your postcode was no longer covered on that particular day of the week but now on a different day. With the White Glove service there would have been some assembly still required as you had not chosen the full assembly service. As an alternative we did offer the flat packed service for the original delivery date you chose. You opted to accept the flat packed delivery service option. We are sorry that you find the instructions difficult. This is one of the more detailed bed frames and will require more assembly than a basic frame. We appreciate all feed back regarding the instructions and will make improvements where possible. I can see that you are still in contact with customer service regarding the assembly of the bed frame and they have sent out detailed images to try to assist you. If you need further assistance please do continue to reply to the team. We are sorry that you are having difficulty assembling the frame and that the change in delivery was disappointing. It is not the experience we want for our customers, please accept our apologies. Kind Regards, Marie Customer Service Manager.

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,321 reviews