Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”

Getlaidbeds.co.uk 1 star review on 29th July 2020

Helpful Report

Posted 5 years ago

“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”

Helpful Report

Posted 5 years ago

“I ordered the Japanese Storage bed but all l have recieved so far is a pile of wood with no screws/fixings or instructions for putting the bed together. One headboard bracket was missing and the one I recieved was damaged. Despite explaining this clearly to customer service, I'm still waiting on fixings and instructions. I would not recommended this company and will be claiming a refund.”

Helpful Report

Posted 5 years ago

“We went through hell with this company over the last 5 months. This first bed was absolutely appalling; it had scratches, visible filler in many places, dents, … A very bad finish, but the pieces did fit together. We paid extra to upgrade to an oak bed, making £803 in total. The second bed was clearly made of two different types of wood, the difference in color was very extreme and ridiculous in a single piece of furniture. One of the posts was also damaged. We asked for a replacement. When we got the next attempt - the third bed, it was just as bad. One post had splits all the way along it and the pieces were very poorly made - the joints did not even line up. They haven’t collected any of the damaged items and at least one delivery failed to arrive and had to be pushed back another month after I chased. Every time we waited for a replacement we waited over a month. Our latest quote is 6 weeks to get a replacement. Their quality control is non existent. The workmanship is hilarious - we have received posts where the wrong hole has been made and then a new one made where it should have been. Don’t believe the TrustPilot reviews. My, much more detailed review than this, was removed without any warning or discussion.”

Getlaidbeds.co.uk 1 star review on 1st July 2020

Helpful Report

Posted 5 years ago

“I really was hoping to leave Get Laid Beds a positive review and was so excited ordering from them, considering how many great reviews they have... but unfortunately my experience of both their ordering service, product quality and customer service has been EXTREMELY POOR! Upon ordering I inquired as had questions about a bed and around discount codes etc. and nobody returned contact for days, by the time I messaged them again, I just ended up ordering through the website and 'taking the plunge'. Only afterwards to finally receive contact that there is a code I could use, but because I've made an order it's now too late (fair enough, no major issuer here, just delays). The bed was delivered on time, but then here is where the issues started. I paid extra for the felt padding to protect the flooring and had I not checked, this would have gone a miss, as it was missing from the delivery. I then didn't want to build the bed as I wanted to avoid scratching our wooden flooring. They then sent this out and a few days later, I began building the bed. The parts looked really nice apart from the fact that the headboard had a few slight scratches on it when received, but these were negligible considering it is wooden after all. The instruction manuals are really poor, as they rely on more imagery but key parts such as the distance of slats, how tight bolts need to be and other aspects which extra detail would be important (considering the cost of their frames) were missing. Nevertheless I used rational thought and measured the slats to 2" separation between slats and made sure bolts weren't too tight. The bed looked great and we put our mattress on top and then lay down to give it a test. To our horror, it was really creaky and made so much noise on all the joints, initially we thought it was the slats. It's not the type of build you expect when you buy from such a reputable company who pride themselves on their 'carpentry work'. Customer services were contacted and to cut a long story short, I have to wait over 2 months for them to come out and look at the bed, I've had constant back and forth in emails and you'd think someone could just pick up the phone and speak to customers, but this seems to be too much of a chore. In addition emails aren't fully responded too, with clear questions or points completely overlooked and apparently when chasing for a response to a video I sent it of the creaky bed (3 days later) today I 'missed an email' was the response. They are now saying that I must have over tightened the hinges and also the headboard (which is funny because that came pre-built). The whole purpose of the video was to inform their engineer visit, so that they know what to do and what parts to bring, but they used it as a 'blame the customer' opportunity. I'm hoping someone from their senior management team read this and make the sensible decision to have a rational conversation, but as i'm feeling now, my advice is to avoid this company if customer service and after sales support is important to you.”

Helpful Report

Posted 5 years ago

“Shocking customer service was told the bed would be delivered on 15th after an extra two delay because of Covid19 (which was fine and I had know problem with this given the circumstances). Received no communication until I phoned customer service to find out if the bed was being delivered, only to be told that it had been put on hold but some incompetant person at customer service and couldn't be delivered till another 5 days later by their white glove service. On top of this they told me that they were not providing white glove service while the pandemic was happening even though there is know mention by them in any email or on their website that this was happening. Absolutely joke of a service and didn't even offer any money off for the inconvenience.”

Helpful Report

Posted 5 years ago

“Please take these things next few words to heart: If I could rate Get Laid Beds 0 stars I would.”

Helpful Report

Posted 5 years ago

“First it was missing instructions, then it was missing half the pieces (lost in delivery), then it turns out when you order a box to go under a bed you don't even get one that fits. To add to it the customer service is unhelpful and pretty patronizing - just blames the courier and the buyer for everything. It's been a total waste of time and money (they're certainly not cheap), I would love both back and to be rid of the bed but unfortunately that's not an option. I'd have to pay for the return, and I can't bear the idea of having to have any more dealings with them. Better not buy in the first place.”

Helpful Report

Posted 5 years ago

“The original order was placed on 02/01/20 to be delivered for 16/01/20 in which I had to wait in all day, find out it will be 6pm ish arrival taking an evening OFF work, for it to be cancelled last minute at about 5pm. They apologized for this and the next delivery date was 23/01/20 in which again a similar event happened, I had to take time off work and no bed arrived. To recompinsate this I was given an option of wait 2 more weeks so the delivery would be on 06/02/20 and a discount which half was the delivery cost! This would leave this delivery 21days late in which I have slept on a mattress on a floor, and 35 days from the original order. Now to add to this I have been told the delivery can not be made until 13/02/20 showing their lack of customer consideration and not rectifying their mistakes. The available delivery dates are every thursday however I have to wait 2 extra weeks because of their list of errors. Tldr: 4 weeks late delivery with no bed. Still not delivered today! Awful customer service, awful logistics, awful company. If I could purchase a low framed bed from anywhere else I would! If I had time I would sit on the internet and warn everyone to stay away from getlaidbeds. All this with very little faith the bed will turn up on time and very little faith the money owed will be returned on time.”

Helpful Report

Posted 5 years ago

“Received the bed on time. But it turns out, they shipped two different stains for the legs and the frame. The only options were a (small) partial refund or to ship new legs (to match the color of the frame I did NOT order). However, per their customer service, the legs STILL wouldn't match if I chose that option (something to do with the wood and the staining process). So, no matter what, I'm stuck with a bed frame in the color I did NOT order, with legs that don't match. They would do nothing to make sure I got the bed I actually ordered, or at least a MATCHING bed. I will never order from them again.”

Helpful Report

Posted 5 years ago

“Waited 2 months for bed frame and 1 week before delivery they emailed me it will be delayed another week. Frame arrived in 4 boxes which were torn to pieces. Bare parts sticking out of the box that was literally missing half its cardboard. Frame was badly beat up in couple of places. NO instructions or hardware, can you believe this? Ran in to store and bought needed screws and assembled the bed. Upon completion bed was creaking like old wooden carriage. Had to dissemble support from the bed frame and assemble it again (also put wood conditioner) as they put these two together when finish was still wet and that made the noise. Slats are showing when mattress is on the frame , wood is extremely soft and finish sub par. Will never recommend them after spending almost $800. I've seen beds for half the price with better fit and finish. Please spare your excuses and how your "slats are 2-3x thicker than industry standard" Maybe in EU definitely not in US.”

Helpful Report

Posted 6 years ago

“Hugely disappointed with their quality of bed, service and delivery. Ordered a bed from them more than a months ago to only receive part of it. After complaining they promised to send head board and shelf after couple of days and requested to stay at home but at the end no show and was not picking up my call. After calling few times and emails they returned my call and promised to give quality service but then again send only head board but not the shelf. Wasted 4 days waiting for the delivery and at the end I had to return the bed. The guy called Liam at the end was rude over the phone and said will not be able to refund my money soon and I have to wait until they do so. Totally rip-off. Don't waste your time with them.”

Helpful Report

Posted 6 years ago

“On January 22nd I ordered a “Low Oriental” bed frame and a set of floating shelves all to be finished in satin cinnamon and delivered at my home on February 12th. My order was confirmed and all seems right. Then, on February 11th, one day before my scheduled delivery, I received an email from Get Laid happily informing my their workshop had JUST received my order and that the bed had just gone into production. An hour or two later, I received a second email from Customer Services apologizing for “a delay in delivery,” stating my bed would arrive 5 days behind schedule. I explained that this was uacceptable, as I had paid for garunteed delivery and that they had more than enough time to produce my bed since I’d ordered it. I also explained that I had paid a deposit on movers to take my old bed and mattress and that I would be without a bed for 5 days. All I got were apologies. They wouldn’t even admit their own mistake when I brought up the production email agin and again. “We can not confirm the cause for the delay” was the only response I got. When my bed did finally arrive, I discovered, much to my chagrin, that it was finished in two different colors, and that my floating shelves would be ANOTHER day late because they were “too wet to put in boxes” as an email stated. Once the shelves arrived, they were a third, different color. In addition, the support slats all varied in length by an inch or less, some pieces lacked guide holes that others had, and the sanding done on the leg corners looked like a child had done it. Pictures were sent to the company and the situation was explained. The offered to replace the legs, which were the only prpperly finished pieces. Then they said they’d replace the head board and slats. Then they went back and said “Once the legs come in it will all look more cohesive. Different pieces of wood finish differently.” While that is true about wood, I currently have a bed finished in three very different colors. No refund was mentioned. When I did ask for one all the covered was the delivery fee. I then received a generic email offering the chance at a full refund if I enter and win an artistic bed photo competition. Ive sent enough pictures of their blunder to warrant a refund. The company is laughable. At least the bed doesn’t creek.”

Helpful Report

Posted 6 years ago

“Poor quality control leading to extremely disappointing experience with the product and absolutely shocking delivery and collections arrangements. I would never use this company again. I ordered a kingsize Chelsea bedframe painted white with under bed boxes. The bed arrived with numerous chips and scuffs on the paintwork and the frame was too small to hold a standard kingsize mattress ( it measured 145x195). The company offered initially to send replacement parts which would have meant taking bed apart and having to reassamble when I'd paid White Glove Service. But once it was established the frame was actually the wrong size they agreed to collect and refund, which will then take 14 days once the goods get back to the warehouse. Meantime I have taken THREE days off work so far. First a whole day waiting in for the bed to be delivered. It eventually arrived after 5 pm. And now this week I have waited in TWO whole days for the couriers to come and pick it up. No communication at all from couriers, but was told by Get Laid Beds that the first time they didn't come it was because the driver was sick. They claimed to have left me a voicemail but this was a lie. I hadn't no missed calls or voicemail on either landline or mobile that day. I was then given another delivery date for today. And a time slot of 4-7 pm. But no one showed up, again no communication from courier company and I have no idea as to why no one came and the bed is still here, with the mattress perched on top of the frame as it won't fit inside it. I am now faced with having to take a FOURTH day's annual leave for them to come and take it away. This is totally unacceptable and no one at either. Get Laid Beds or the Courier Company seems to care. Appalling.”

Helpful Report

Posted 6 years ago

Dear Ms Airey, Sorry to see you're rated us with one star, Firstly I wish to apologise for the situation you've been left in. Unfortunately there was a driver illness which caused the first missed collection of your return and we've spoken to the courier to find out why the second arranged collection wasn't completed. We're working hard to rectify this issue with your collection and is a rare circumstance for this situation to occur. Please be rest assured the courier will be attending our your new chosen collection date which has been arranged and we're also offering a discount of the items you've opted to keep. We value all feedback good or bad and will be looking to see what could be improved even in a unforeseen circumstance like illness. Please contact us should you wish to discuss the arrangements further for your collection. Kind regards, Andrew - Get Laid Beds

Posted 6 years ago

“Bought a bed with under-bed storage. The price for under-bed storage was euro 0,00 on our confirmation. Good for us. As we had a discount on the bed already we thought this was an extra service. So we ordered. Delivery came and the under-bed storage was missing. We claimed this and the answer was that they had a problem with their website and we could get the storage with 30% discount? Unacceptable. We live in Holland. If we would have know the confirmation was not right we would not have ordered the bed at all. Now we can send the bed back but we first have to dismantle it. I will not recommend this company to anybody.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Getlaidbeds.co.uk Reviews