I am a customer from the USA. It is a very bad experiences to purchase a bed from this company. We received a package with damaged products inside. Those damage is not because of shipping. They are damaged because of bad quality in product production. In another word, the bad technique in making assembling furniture. The "holes" for screw spike are not well matched between different parts. Is it possible for your facture in better quality control? The assembling instruction and pictures are very unclear, which is written in a elementary school level. The technical support and customer service is even worse, I have tried to communicate with them many times with email. They just promised you a moon saying the problem would be solved. Unfortunately, their system cannot even show a picture I sent in a proper way. Well, I could only write a review here and show those broken picture to everyone who is going to buy this bed. I am also waiting here to see when the service team is coming to solve this problem. Maybe I will ask my lawyer to send a letter to them and ask my money back !