I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..