Name: Get Laid Beds
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.45

“Poor customer service following a wrongly manufactured bed. Redelivery date was not promptly communicated (we had to chase the customer service team three times for this) and proper compensation has not yet been offered for the inconvenience of no bed to sleep on.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We understand your disappointment with your order. The incorrect parts have been remade and sent to you and a partial refund has been agreed upon for the issues you have had. Those involved both the production and customer service have been managed accordingly. Kind Regards, Get Laid Beds Team

Posted 7 months ago

“Previous excellent experience with Get Laid beds but this time around their carrier FedEx has let them (and me) down badly. Initially delivered to incorrect address the GL delivery department tried to rearrange with FedEx but got fobbed off repeatedly by FedEx on three separate occasions about a new delivery date to our home. Still have NOT received the bed a week past the original date. I keep being told by GL it will come tomorrow ( and it doesn’t). I’ve had to wait in on three full days so far. VERY disappointed and would think twice before ordering from GL again. Beautiful beds, nightmare delivery!”

Helpful Report

Posted 8 months ago

Good Afternoon, Thank you for taking the time to leave a review about one of our 3 standard delivery couriers. We rely heavily on outside couriers when the White Glove or the Assembly service is not selected for available areas. It is extremely disappointing when they let our customers down! Please accept our apologies for the delay you experienced and the unhelpful and frustrating information they provided us both. It has since been delivered and we do hope that you can now start to enjoy your bed. Kind Regards, Marie Customer Service Manager

Posted 7 months ago

“Our new bed is very creaky, every time I turn over in the night it makes a lot of noise 😥 Also my husband had problems fixing the middle support bar because there were no holes to screw it down.”

Helpful Report

Posted 8 months ago

Good Afternoon, We are very sorry to hear you are experiencing creaking from your bed. This can occur occasionally with wooden beds but should subside after a week or so with a settling in period. In the meantime, if you feel it is excessive, please do contact the Customer Services After Sales support team. They will ask for a video so they can hear the noise and will try to pin point where it is coming from to try to resolve this for you. Please email them on hello@getlaidbeds.co.uk. Please use "After Sales Support" in your subject title and include your order ID within the main discussion points. Kind Regards, Marie Customer Service Manager

Posted 8 months ago

“We have only had the bed since Tuesday tonight got into bed and the centre support beam snapped in two! Could someone please get back to me ASAP please?”

Helpful Report

Posted 9 months ago

Good Afternoon, I can see that you have been in contact with the Customer Service Team and they have issued a replacement for you. This will be with you on the advised date. We are very sorry for the disappointment caused by the central rail and do hope that once this has been replaced you will be able to enjoy your bed fully. Kind Regards, Marie Customer Service Manager

Posted 9 months ago

“There was no mark on some places where I put the screws. It took long time to assemble.”

Helpful Report

Posted 9 months ago

Good Morning, We are very sorry that you had issues assembling your bed frame. We do pre drill majority of holes fully, others we only lightly mark as a guide to allow for a tighter fit. We do not pre drill where the slats will be placed. We are very sorry this did not meet your expectations. I can see that you have reached out to the customer service team for assistance, please do not hesitate to do so again if you need us. Kind regards, Marie Customer Service Manager

Posted 9 months ago

“I have yet to have my bed. It was to be delivered last Tuesday but you sent it to the wrong address Then it was lost and now it is in Northampton. Thete is no word of its delivery.”

Helpful Report

Posted 9 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have had an unexpected delay to your order. It is very disappointing when such errors occur as we do rely heavily on external couriers to deliver a high percentage of our orders. It is often the case that when issues like this happen the couriers will contact the customer directly with a new delivery date first before giving us any further information. They did try to contact you over the weekend, when they cannot get through they will leave a voicemail. We have found that this is the fastest and most efficient way to resolve such issues because the customer is kept up to date directly. Please be assured that the Customer Service Team will also still continue to liaise with the couriers and you until this is resolved. The team will be in contact as soon as they have the information the couriers are trying to provide. Please accept our apologies for the delay to your order. Kind Regards, Marie Customer Service Manager

Posted 9 months ago

“We ordered a 4 poster bed and mattress and were so excited for it. On delivery day we got rid of our old bed and mattress to clear the room ready. The bed arrived at around 9am but with no mattress. I immediately called the courier who explained there was no mattress at the depot for them to collect. I then called Get Laid Beds and was assured they would get onto the issue immediately and return my call soon, as they needed to contact the courier. I explained we would have to sleep on the floor as we had tipped our old mattress. I didn't receive a return call so around 7hrs later I called back and was met with someone who sounded very apologetic and seemed to take accountability over the matter saying they would chase the issue personally and return my call first thing the next morning with an update. I again explained we would have to sleep on the floor. The next morning, again, no call back. In the afternoon I called them and was told the process to search for the mattress can take up to 48hrs. I again explained we were having to sleep on the floor. The next day I called again for an update and was told the matter would be chased. Around 30 minutes later I recieve a return call saying the mattress had gone missing and it would take up to 3 weeks to get a new one to me. I then had to request a refund and buy from elsewhere as we couldn't wait that long. The bed itself is of good quality but due to the extremely poor customer service mainly due to lack of accountability and care I couldn't bring myself to rate any higher.”

Helpful Report

Posted 11 months ago

Good Morning, Please accept our apology for the issues you had with your delivery. It is not the experience we expect for our customers. The mattress was collected by the delivering couriers, however from the point of collection to the items arriving at their depot this mattress was unable to be located by their teams. I am very sorry that the Customer Service team here were not able to keep you updated as often as they should have. There are procedures in place to ensure all customers are kept up to date as often as possible in these circumstances even if there is no update to give. I am sorry that these steps were not followed through with. The individuals involved have already been managed accordingly. Sadly the mattress was not recovered from the couriers and we were not able to make and dispatch a new one soon enough. We have refunded you the cost of the missing mattress for you to be able to purchase one elsewhere. It is very disappointing to see that our services have let one of our customers down on this occasion. Please accept our apologies. Kind Regards, Marie Customer Service Manager

Posted 10 months ago

“You were supposed to deliver the bed kast Monday. It came and was faulty- I am still waiting for confirmation of replacement date. This is the second time I have ordered something from Get Laid Beds - the first time the wrong sized mattress was sent.”

Helpful Report

Posted 1 year ago

“Poor service and product. Assembled and left for me to discover damage. 45 partial refund offered or alternatives section to the bed or a return. Bare in mind we have a mattress delivered tomorrow and need use of the bed for my disabled child from tomorrow. So I’ve had no alternative other than to accept the partial refund of 45 pounds.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to write a review. We are very sorry that you are unhappy with your frame and our service. The images you have sent into customer service do show minor imperfections in the finish of the bed. We are very sorry that these were not picked up before or during assembly. Within 1 hour of your phone call and corresponding email we offered to either: 1, Replace the parts. In the meantime the bed would be fully usable until the team could return with replacement parts and re assemble it for you. 2, A partial refund to keep the frame as it is. Or 3, To collect the bed for a full refund. You accepted the partial refund. We are sorry you are not happy with your chosen outcome. Please accept our apologies for the imperfections in the finish of your bed frame. This will be discussed in our next QC Management Meeting. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“The overall quality is not what I would expect. Some of the drilled holes were half a centimeter further than the holes in the frames, making it impossible to screw in some of the screws. The large screws for fixing went through without even being fully tightened. The dimensions of some identical parts were different, which makes the bed not quite level. I assembled it, but I have put together a lot of furniture, and I haven't seen such low quality in a long time.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very sorry to hear you had such a difficult time assembling the bed frame. We have had no communication from yourself other than this one star review. Had we of known you were unhappy we could have assisted you to get it resolved. Please do not hesitate to contact Customer Service if you wish to have us look into this further. Please email hello@getlaidbeds.co.uk with your order ID in the subject title and a brief description of what has happened. The team will require clear photos of the quality issues and the incorrect dimensions. Please accept our apologies for any frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“I am disappointed. I ordered the beds and mattresses via phone because i did not want to make a mistake with sizes etc. My beds and mattresses arrived today. Both mattresses are too big for the frames. The bottom mattress in particular lacks sufficient headway to be pushed under the top bed. I would have thought that the person who guided me through the order would have known that the mattresses were unsuitable. It is possible because of this that your drivers did not provide the supposed full white glove experience that i paid for when they realised. I was on the phone when they hurriedly left my apartment and by the time i went into the room to check, they had left the mattresses unpacked. The whole setup is an eyesore. As you can see from the picture, the bottom mattress is a tight squeeze and everything frankly is unsatisfactory. Coupled with the delivery debacle, i am very displeased! I'd give a zero star if possible. I trust that someone will look into resolving this.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your recent reviews. We are very sorry to hear that you have received something you were not expecting. I can see that you are in contact with the Technical Supervisor and they have explained that there has been an error with the measurements on the guest bed legs and they have been made too tall there for making the space between the two beds smaller than normal. Our drivers will not remove mattress packaging in any instance as this would deem your mattresses unreturnable. This is up to yourself to do, as stated in all terms on the website along with any other company mattresses are non returnable if the packaging is removed due to hygiene, this information is available to your before, during and after purchase on the website. The drivers would not normally inform you of this as this is standard practice and would have been no different for yourself on this occasion. The size of the mattresses and the need to customise the top bed was discussed fully at point of sale, the agent fully informed you of what we will need to do to enable the mattress to fit under the bed, this was stated at the beginning of the call and again towards the end when you questioned this. We can provide the calls for you if you wish to listen to as all calls are recorded for training purposes. We have offered a full explanation and apology for the mistake and are organising replacement parts to be sent out to you. This is certainly not what we would like for our customers and we of course want to put the mistake right for you. Please do respond to the Technical Supervisors emails and this can be rectified ASAP for you. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Totally flat pack. Seems not good value for money. It’s very difficult to get a refund. Have to wait for collection and they charge £25 . Apparently another 14 days to wait for the refund. A very very bad experience.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. We are sorry that you did not understand that your frame would be delivered in flat packed format, in single panels. You decided to return the item due to this misunderstanding. The products were not faulty, therefore in normal circumstances you will need to return the items at your own cost, however we have arranged a collection for you. Once it has been returned to us you will receive the refund of the cost of the beds frame. You will not receive a delivery fee refund. This is the £25 that will be withheld from the refund. No extra charges will be made. I'm sure you understand that no company can refund you the total cost for an item that you still have possession of. The collection that we have arranged is for 3 days time. You are still welcome to make your own arrangements for a different return date. Once the items have been accepted and checked as fully returned your refund will be processed. This can take up to 14 working days to complete, however this is generally much sooner than this. We are very sorry for any inconvenience caused buy the way in which your order was delivered. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Delivery changed at the last minute to without the white glove service. terrible instructions to construct and am left with piles of cardboard now. get a bed from a proper shop. I had zero trouble setting up an ottoman bed from dreams. completely overpriced for the quality”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. We are sorry to see you were disappointed by our delivery service. You were contacted 16 days before your original delivery date to offer a new delivery date of one day earlier. We had to offer a new White Glove delivery date because the routes had changed for the new year to increase its availability across the country. This means your postcode was no longer covered on that particular day of the week but now on a different day. With the White Glove service there would have been some assembly still required as you had not chosen the full assembly service. As an alternative we did offer the flat packed service for the original delivery date you chose. You opted to accept the flat packed delivery service option. We are sorry that you find the instructions difficult. This is one of the more detailed bed frames and will require more assembly than a basic frame. We appreciate all feed back regarding the instructions and will make improvements where possible. I can see that you are still in contact with customer service regarding the assembly of the bed frame and they have sent out detailed images to try to assist you. If you need further assistance please do continue to reply to the team. We are sorry that you are having difficulty assembling the frame and that the change in delivery was disappointing. It is not the experience we want for our customers, please accept our apologies. Kind Regards, Marie Customer Service Manager.

Posted 1 year ago

“The worst experience ever! The delivery crew were very rude and after talking to the customer service and the manager, I realized 'being rude' and 'not aiming to solve the problem' is corporate culture. I decided to return the bed! I told the manager, 'Do you realize what you are saying is illogical? and he responded, 'it seems like that but that's the way it is'. Save yourself a massive headache and take your money somewhere else. The full story. The delivery people did not want to assemble the bed because they were a mattress in the room. While obviously there was enough room for them to assemble the bed. Then although I told them to wait for me to call customer service to find a solution, they left, leaving the boxes against my wardrobe door. Customer service said we will go out of our way to send someone to assemble the bed for you, but you need to send us a picture by 4 pm that the mattress is against the wall. I told them, I have chronic back pain and need to hire someone to put the mattress against the wall and I cannot do this two times (hiring someone to put the mattress against the wall to send you the picture and put the mattress on the floor again as I need to sleep on it overnight, and then again hire someone to put the mattress against the wall in the morning. I will do this one time and in the morning before your crew comes here, and they said NO, we will not send someone to assemble it then. I told them do you realize you are illogical, and the manager said, yes, but that's the way it is. I should add when I told the manager that I have chronic back pain and cannot move even 2 kg let alone move the boxes away from the front door of the wardrobe and you need to send someone to take the bed the next day, he said the boxes are not that much heavy. Unbelievable!!!”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry that you feel the delivery team were rude to you. As I was not present I cannot comment on the actions of the delivery team, however they did report the failed assembly due to insufficient space to build the bed and made us aware of your level of anguish expressed while they were there. Sadly the delivery team were not able to assemble the bed frame on site. The reason they were not able to assemble was due to the destination room not being cleared beforehand. It was a small room and contained too many items in the area they needed to build the bed. This is a requirement set out very clearly in the communication you get prior to delivery. We do not provide a clearing or removals service. We are very sorry for any confusion caused by this. I have listened to the call made to us. The customer service advisor was very apologetic. He did have to ask you politely to allow him to speak as you were constantly talking over him whilst he was trying to advise you on the best solution. He was very clear in his understanding of your heightened frustrations and apologised multiple times. He offered a gesture of good will for the inconvenience to you as part of the solution. He made you aware that we will come back to assemble the bed but the room will need to be cleared. You accepted that but we will need to arrive in the morning. After speaking with the Logistics Coordinators the Customer Service advisor arranged the team to come back the next day in the morning as requested. However when he confirmed this and repeated that the room needed to be clear you then declined that solution and made the demand that we come back that evening to move the boxes and then to come back again in the morning to assemble. Contradicting what you had asked for minutes before. You then spoke to the lead Logistics Coordinator, you did not speak to a member of the Customer Service Management team. He manages the direct delivery teams and who had been advising the Customer Service team member as they felt they could explain to you the solution clearer, removing the need to speak through the Customer Service team. I am very sorry for the way in which this part of the conversation was handed and that this did not help resolve the frustrations you already had. A collection of the bed frame was arranged and this has been successful today. Your full refund will be processed today, please allow up to 10 days for this to show in your account, however most banks processes are much quicker usually between 1-5 days. Once again please accept my apologies for any frustrations and inconvenience caused to you in regards to the failed assembly and the service you received. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“The mechanism works fine but as explained when I spoke to your representative, I specifically ordered from you as bed came part made due to a serious accident resulting in a broken back amongst many other injuries. The lady I spoke to said my address was fine and to order it online. I did this but upon calling again as the order didn't show on my account with yourselves despite the debit being made from my bank I was told the bed would be flat packed contrary to what the website said. The tongues of 2 of the headboard planks were too long both ends which has resulted in there being a gap as per photos attached. This is definitely a manufacturing fault and absolutely nothing to do with assembly.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry for the disappointment and inconvenience caused to you due to the order being a standard flat packed order. I have listened to the call and there was no mention of using the assembly service or any discussion in regards to the assembly's availability. Very sorry for any confusion caused. The website will only allow you to select a service that is available in your area. A confirmation email with full order and delivery information was sent to you on the email provided by yourself on the 29th of December. This will have detailed information regarding the delivery service which is stated as "Standard". If you have any questions regarding your bed frame please do email customer services directly on hello@getlaidbeds.co.uk. They will require photos and may ask you for measurements to help assist you. Again please accept our apologies for any frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Changed the original delivery date on me. Then your delivery partner panther delivered half of a bed. I've sadly returned the bed due to having to purchase another bed to avoid sleeping on the floor. This wouldn't have been an issue but I don't work from home so quite an inconvenience. Thanks”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry that you were affected by delays in receiving your bed. Despite our best efforts things can change or go wrong. You were made aware of a delivery date issue within 24hr of placing your order due to a website problem. We apologised and asked if there were any other suitable dates you required instead. Sadly on the day of delivery the couriers did not deliver 1 of your boxes at the same time as the others despite all 4 boxes being collected from us at the same time. We understand this was very frustrating for you and you requested a full return and refund. The items were collected and your refund has been processed within 6 days of the collection date, normally this is 14 working days. We understand it is disappointing when things do not go as expected, please accept our apologies for the inconveniences caused to you. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Arrived damaged very upset. Don't trust online beds. Good quality bed though.”

Helpful Report

Posted 1 year ago

Good Morning, We are very sorry for the way in which your delivery arrived to you. We work closely with our couriers and it is disappointing to see an item delivered with delivery damage. Please email directly to customer service at hello@getlaidbeds.co.uk with photos of the damage and they can look into getting this resolved for you. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Current review is 1 star only. The instructions for the underbed storage boxes did not match the items delivered so I am unable to build the second box. The bed itself has not been fully delivered - the legs and potentially also several bed slats are missing. Delivery was only on Friday so I'm hoping this can be resolved, but so far there has been no response at all to my emails. Will be looking to pursue through the courts if my emails continue to be ignored.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave your reviews. Emails sent over the weekend may take a little longer to get responded to due to different staffing levels and office opening times. On Mondays we respond as fast as we can to all enquires that have come in. We are sorry for the delay. The missing hardware was arranged to be sent out for you on Monday. We are sorry that your order was split by the courier, all items are dispatched together by us and collected together by the courier. Once it has been received at the delivery depot the boxes are organised to be loaded onto vehicles. It would have been at this point the mistake had happened. We did contact the couriers to make the necessary arrangements to have this mistake rectified as soon as they were able. I can see that you have been in contact with them to organise a different date more suitable for your availability. We really do apologise that you have been affected by this mistake. As an online retailer we rely on outside couriers to deliver the majority of our orders and it is disappointing when such issues occur. Once again please accept our apologies for the issues you have had. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Wrong order received. Promised an email confirming collection date for incorrect beds and new delivery date for replacement beds but not received. Still no resolution.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry for the mix up from our dispatch team. This is very disappointing to hear and it will be brought up with the Dispatch Manager in the meetings we hold with all department heads. We have made arrangements to collect the incorrect bed and deliver the correct one on the same day. Please accept our apologies for this error. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“The self-assembly was very difficult. The guidance was poor. No fitting guide and no measurements for slat distance and not clear from the diagram. Pilot holes were not straight and they did not match or enable the slats to be fixed to the frame. New holes were required - not what I expect given the cost of the thing.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review. It is disappointing that your experience has not been a positive one. We do not provide a guide as to where your slats are to be placed down the length of the frame. This is left to you to space to your requirements. Normally these will need to be spaced evenly as possible for most mattresses. However as we cannot know every particular spacing required for all mattresses available in the UK we do not provide set holes for the slats in the frame. We do offer additional slats to be added if your mattress required smaller gaps however. I can see that you have been in contact with Customer Services in regards to the pre drilled holes in the slats. We are very sorry that these were not in the correct places to choose from the 3 provided. As stated this was brought up in our management meeting with the QC team. Please accept our apologies for any inconvenience caused to you. Kind Regards, Marie Customer Service Manager

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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