Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,321 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 21st December 2025

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered mattress which does not fit the their frame and hangs over the side of the bed. After paying over £1,000 and providing video evidence and measurements the company refused to support despite having a larger size variance than acceptable in their T&Cs”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. It appears the review may have been left before the situation had a chance to be fully resolved, please accept our apologies for any misunderstandings. The customer service team have been in contact with how it can be resolved for you. Kind Regards, The Reviews Team.

Posted 6 months ago

“They have downgraded the build of their beds, there are fewer slats and the polishing isn't same as what it was in 2022, they have increased their prices too by about 40%. Not the same solid built anymore, its a shame they call them bed of Britian.”

Helpful Report

Posted 7 months ago

Hello Priyank, I'm sorry to hear that your experience hasn't met your expectations. We strive to maintain high standards in our products, and your feedback is invaluable to us. We really appreciate your observations regarding the build quality and pricing. We are continuously working to enhance our offerings, and we take concerns like yours very seriously. We will pass along your comments for review. Kind Regards, The Reviews Team

Posted 6 months ago

“Half of the pieces were twisted and it was impossible to build the bed. They refused to refund me, asked me to take videos and pic of every and each piece..... (there are like 150...) and proposed to send the "new one" a few weeks later.... So I'm supposed to sleep on the floor for 2 weeks, take 3 hours to send you videos on each piece of wood and just trust that the 2nd delivery will be ok ?”

Helpful Report

Posted 7 months ago

Hello Vivienne, I sincerely apologise for the difficulties you've encountered. It was explained that we could replace the parts for you but you were unable to assist with our requirements. You have since initiated the return and once the item is confirmed as received your refund will be processed. Kind Regards, The Reviews Team

Posted 6 months ago

“Panther (delivering team) arrived a day early by surprise and disrupting schedule - only to arrive without the bed itself nor the floor protectors!? Only received a mattress. Works delayed by 4 days but had to purchase another bed last minute from own pocket by shopping elsewhere. Embarrassment to project, damage to reputation, cascading to further delays in other works. Compensation expected.”

Helpful Report

Posted 7 months ago

Hello, We understand how frustrating this can be when delays happen. Please accept our apologies again. The items were collected by the couriers all together and on time. We are very sorry that after this collection from us the delivery was not completed as expected. You have since been refunded in full for the failed delivery. Kind regards, The Reviews Team

Posted 6 months ago

“bed itself seems fine. delivery was 3 days late because apparently Scotland (I'm in the centre of Edinburgh) is considered "rural". When I called to ask where it was, I was told they couldn't even apologise for the delay, as that was "the policy" that I had agreed to at purchase.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your thoughts. We're glad to hear that you find the bed itself to be fine, but we're truly sorry about any confusion or disappointment with the delivery. We do try to make the estimated delivery areas very clear in our communications from point of order with follow up information sent via email automatically. Your feedback regarding delivery policies will be taken into consideration as we continue to improve our processes. We appreciate your understanding and hope to provide a more seamless experience in the future. Kind Regards, The Reviews Team

Posted 6 months ago

“Hard to review a bed I haven’t received yet. Originally due last month, the bed failed to appear with no notice from either courier or Get Laid. Rearranged delivery for today, again no sign with no communication from either courier or Get Laid. Currently waiting for a call back from Get Laid customer service, waiting for nearly 2 hours. A promised refund of delivery costs has not been forthcoming. Above all, I would like to know if this bed will ever arrive and when.”

Helpful Report

Posted 7 months ago

Hello Neil, I am sorry to see your experience with us was not up to standard. I have spoken to you via email now and have accepted your dispute so that your refund can arrive with you. Please do note that we have taken yours and other feedback seriously with the courier issue from that time and have taken steps to prevent this happening in the future. Chris

Posted 7 months ago

“Extremely Disappointed – Appalling Customer Service I was supposed to receive my bed from Get Laid Beds on Wednesday, 23rd April. I received an “Order Update” email confirming it was due for delivery that day via a company called Furdeco. I even took unpaid time off work to be at home for the delivery. On the day, I never received the promised two-hour delivery window. I contacted Furdeco directly, only to be told the delivery wouldn’t be happening because they didn’t have the full order. This was news to me—and clearly to Get Laid Beds as well, who were clueless when I got in touch. The response I got from Get Laid Beds was disappointing at best—no real apology, no explanation, and no urgency. They said they would “investigate” and get back to me. That was a week ago. I’ve since heard nothing. At this point, I’ve been left with no bed, no update, and no compensation for the time and money I lost. Looks like my only option now is to request a refund. Would absolutely not recommend. Customer service like this is unacceptable.”

Helpful Report

Posted 7 months ago

Hello Josh, I apologise for the issues you have had with both us and our courier. I can see that your order has been returned and refunded in full. We have done investigations here into how both our staff/couriers handled this and other situations which happened at that time. We have and will continue to put measures in place to make sure this doesnt happen again but I would again like to apologise for the experience you had with us. Chris

Posted 7 months ago

“The bed was incredible difficult to assemble with missing screws that we had to purchase ourselves to complete the bed. The images on the instructions are so bad and the written instructions very vague and hard to understand. For the price we paid for it I was very disappointed and would not recommend.”

Helpful Report

Posted 7 months ago

Hello Tom, I’m really sorry to hear about your assembly experience and the issues with the instructions. We strive to provide clear guidance, so it’s disappointing to know we fell short this time. Your feedback about the missing screws and unclear instructions is invaluable to us and will be taken into consideration as we work to improve. Thank you for bringing this to our attention. If you need any further assistance please do not hesitate to contact Customer Service directly. Kind Regards, The Reviews Team.

Posted 6 months ago

“Sadly i am unable to review as the bed has still not been delivered.”

Helpful Report

Posted 8 months ago

We are very sorry to hear you have not yet received your delivery. Deliveries into the postcode area you live in are only estimated. As per the website and the email correspondence sent to you. The delivering courier has contacted you with their estimated delivery date directly. Please contact our customer service team if you have any further questions regarding your order. Kind Regards, The Reviews Team

Posted 8 months ago

“The worst delivery experience of my life -bar none. I ordered quite an expensive walnut bed from this company because it looked nice and I thought give a little UK company a chance. How wrong I was. Don't do it. The delivery was scheduled for Thursday 3rd April. We got rid of the old bed and waited in all day. No bed. I called up to betold that the delivery company only deliver to Devon on a Tuesday. Well why have a system that allows a Thursday booking then ? The girl on the phone was very apologetic, waited the delivery fee and said it would be out on Saturday between 10-1. Great i thought, mistakes happen. The bed was delivered on time and I set about assembling it. No screws or bolts !!! I checked everything, they were not there. How can this be ? With no bed however I had to go to B&Q to buy 70 items for £20. If I had wanted a DIY project I would have started one. Hours later the bed was finished and my wife said - don't give them a terrible review, phone them up. I did that and some officious man asked me for a £20 receipt. Frankly i was looking for more than £20 on a £2100 bed and if they really think i am trying to scam them I will just right a bad review and tell everybody I know not to make the same mistake. Get Laid - well i was screwed.”

Helpful Report

Posted 8 months ago

Hello Paul, I'm truly sorry to hear about your experience with us. It’s clear that we have let you down in terms of both delivery and assembly, and I completely understand your frustration. The Delivery company has made us aware of their postcode matrix yet this one was not stated as a limited area. Had we of known your order would not have been allowed to book in that area for that date. We are actively working to address these issues to ensure a better experience for all our customers. The Customer Service Advisor requested the receipt of your purchase so there would have been record for our documentation purposes only. We don't think you are trying to scam us. We were willing to cover the cost to you for our error. This would equal the amount you spent on the screws. Sadly without this we cant process the refund. If you would like us to proceed with this please email a picture of the receipt into customer service and we can have that issued. Kind Regards, The Reviews Team

Posted 8 months ago

“Bed received without the attachments to build it. The wood looks nice enough, but as it stands (or rather, doesn't) it's just multiple lengths of wood. I called last monday and was told the screws etc would be sent 24hr tracked - they did not arrive by Friday so I called again. Apparently they were actually sent 1st class on Tuesday 25th, so I patiently waited til Monday's post had been and gone before calling again. On calling, I was told they don't send such small items tracked, but they'd send out a new batch of screws again (untracked). You'd think that they'd want to ensure their goods arrived, but apparently correcting for delays and mistakes in a timely manner is not part of their customer service policy. Anyway, it is now Wednesday 2nd April and I have just been informed my items are 'awaiting collection' by royal mail. Will they ever arrive - who knows? Now I'm not sure where I stand or whether my bed will ever stand. One thing I am certain of is that the company's customer service policies need to be looked at and more effort should be made to ensure their products arrive suitable for use.”

Helpful Report

Posted 8 months ago

Hello Jonathan, I would like to thank you for your feedback. I have looked through your conversations with our customer service department and have identified failings with our service. I can see that you have now received the missing items so could you please confirm you are happy with the bed to hello@getlaidbeds.co.uk as if you are not we would like to assist further. I am sorry for the numerous issues you have had and we will take your feedback forward to make sure we improve our products and services. Chris

Posted 8 months ago

“A company which fails to advise properly on the construction of the product it sells”

Helpful Report

Posted 8 months ago

Hello Lesley, Thank you for your feedback. I have looked through your order and cannot find any correspondence from yourself to let us know of any issues you have had with the construction of your bed. It is imperative for us to receive feedback on how we can improve our products/services. If you could let us know via email to hello@getlaidbeds.co.uk we would love to hear your feedback and help you in any way we can. Chris

Posted 8 months ago

“We paid for delivery on the 12th and still haven't received the bed, so I don't know why we're getting emails asking us to review it 🤣”

Helpful Report

Posted 9 months ago

Good Afternoon, We are very sorry to hear this. Please contact customer services directly to get assistance, they will be able to offer further advice from the shipping company. Please use hello@getlaidbeds.co.uk to request assistance. Please note as per our communication on the 5th of March to your email address provided on the order: Standard deliveries outside of the UK mainland or to the following postcode areas are estimated delivery dates and times only and can take 3-5 days to arrive from the point of dispatch: AB, BD, BT, CA, DD, DG, DL, DN, DT, EX, FK, G, GY, HR, HS, HU, IM, IV, KA, KW, KY, L, LD, LL, NE, PA, PH, PL, PO, S, SK, SY, TD, TR, YO. Your shipment should arrive within the estimated delivery time but please do allow extra time for customs clearance for some international shipments (if applicable), local public holidays, traffic congestion and any adverse weather conditions. Kind Regards, The Reviews Team

Posted 9 months ago

“We ordered our new bed before Christmas, to ensure that we had it over the holiday period. Once delivered it was clearly wrong given we had 2 different colours. Contacted customer services and they didn't care and said replacements wouldn't be delivered until after christmas so good luck with no bed for 3 weeks. We had to complain multiple times to explain to them that its bad to not have a bed over christmas and eventually they expedited the manufacture so that we would have a bed over christmas. New pieces came, but not all of the required pieces so we still had an incomplete bed. Complained once more, but told we would have to wait until after christmas and no amount of complaints would get the final pieces delivered. Finally got the remaining pieces after christmas, meaning over 5 weeks late with delivery. Complained and got a pathetic £40 refunded. Really terrible service. Nobody there cares. They clearly can sort things quickly (as expected given the story they tell on their website), but choose not to. I understand mistakes can happen and if they had remedied quickly (and at the first attempt) I would be praising their customer service, but no. I would say don't use this company. Its an expensive product, but clearly a poorly run business with very poor quality control”

Helpful Report

Posted 9 months ago

“Wasn’t sent screws with bed and wood split as holes were not all pre drilled.”

Helpful Report

Posted 9 months ago

“Ordered an extra floating bed side shelf ( same finish) for a bed I had ordered in 2021. 2 negative points. 1/The size of the shelf bough as an accessory in 2025 is very different from the size of the shelf that I had bought in 2021 together with the bed. It looks very odd to have this mismatch. 2/ the shipping fee of 25 pounds on such a small 1kg piece delivered by FedEx is exaggerated. This is the same delivery cost as for a 2 man lorry delivery of a full bed. The item is already costly enough without this excessive delivery charge. Overall very disappointing”

Helpful Report

Posted 9 months ago

Hello Ors, I am sorry to hear about the issues you have had with us. Unfortunately we did change the sizes of our shelves over the 4 year elapsed period, which we detailed on the relevent product page on our website. I will pass your feedback on to the relevent staff regarding our delivery fees. If there are any further issues or feedback please do not hesitate to contact us at hello@getlaidbeds.co.uk Chris

Posted 9 months ago

“I ordered a custom sized bed frame from Get Laid Beds, which was the incorrect size upon delivery. When I called to let them know, they offered free assembly as an apology and I was hopeful everything was going to be sorted in a fairly quick manner. This couldn’t have been further from the truth. The TLDR of it all: I’ve been waiting over four weeks for the correct frame to be delivered and Get Laid Beds has messed up delivery four times in a row. The longer story: Re-delivery was scheduled for six business days after I raised the issue, but I got an email stating that the frame was not manufactured in time for re-delivery. I was mildly frustrated but still patient at this point, and after countless assurances that nothing would get in the way of delivery a second time, I took the day off work to accept the delivery five business days later. The day before the second delivery, I got a text message confirming the date and time. Around the time the delivery was scheduled for, I got a message stating that the bed frame once again would not be delivered as promised. When I both called and emailed to check why this had happened a second time, Get Laid Beds stated it was because the bed frame had not passed quality checks. At this point, I was understandably frustrated and asked for the frame to be delivered within the same business week. Customer service stated they could not arrange this, but would absolutely ensure it was delivered another five business days later. So five days later, I was waiting at my flat for a third round of re-delivery and after failing to receive a confirmation message, I had no faith Get Laid Beds would come through this time. In a familiar pattern, I called Get Laid Beds and was told that I was not on the delivery schedule. Another lapse on their part. After further back and forth through phone calls and emails and asking for a discount due to their incompetence, Get Laid Beds offered me £25 off a £1,196 purchase. We eventually settled at £173, which was significantly less than I had asked for, but I figured receiving some amount back after an entire calendar month had gone by without receiving my bed frame was better than nothing. They once again scheduled delivery for five business days later because they could not get me on the schedule beforehand, and I asked for a courtesy email the day before delivery to ensure I was on the schedule and that everything was set. A customer service representative did send me this email, confirming delivery. Here we are on the day of the fourth scheduled delivery Get Laid Beds has promised, and yet again, I received a message stating that the bed frame could not be delivered due to “Other” reasons after receiving a message not even an hour earlier giving me a delivery time for the day. Nobody called me or rang the bell for my flat. I called and emailed Get Laid Beds, but their lines don’t open until 9am (delivery was confirmed for before 8am) and I was not given the delivery drivers’ information to call in case there was an issue. If you’re paying close attention to this saga, you will see that Get Laid Beds has failed to deliver the bed frame four times over the course of more than a calendar month due to their incompetence. Further, the initial mistake was on their end as they sent me the incorrect sized bed frame. I was very patient when the first mistake was made and I raised the issue at the end of January. We are now in March and I still do not have a bed frame. Get Laid Beds has not taken sufficient responsibility up until now and there have been insufficient explanations as to why I haven’t gotten my bed frame week after week to the point that more than an entire month has passed. I have taken time off work to receive deliveries that haven’t happened and taken an inordinate amount of time to make phone calls to customer service trying to sort out this whole debacle to no avail. During this whole time, I’ve been on a mattress on the floor while Get Laid Beds has made countless excuses in an absolutely appalling showing for the company. I read other terrible reviews online, but thought it couldn’t be as bad as other people had said. I was wrong; it was actually much worse. Avoid Get Laid Beds at all costs. I have only come across one other company as unprofessional as theirs in all of my time.”

Helpful Report

Posted 9 months ago

“Extremely disappointing for the price. The parts of the frame didn’t properly fit together well, and not much thought was given to the design for making it easy to screw the parts together.”

Helpful Report

Posted 10 months ago

Hello Christopher, I am sorry to hear of the troubles you have had when constructing your bedframe. We strive to make our beds as simple to build as possible wihlst still maintaining a high standard of product. I cannot locate any correspondance regarding the above issue with our customer service team. We would be grateful if any feedback can be sent to hello@getlaidbeds.co.uk for us to either assist you or to pass on to the relevent departments so we can continue to improve our products. Chris

Posted 9 months ago

“Unfortunately the furniture is disappointing. Dents and marks a poor paint job. The shelf has a split. Instructions for the bed were incorrect and a nightmare to follow. On the delivery day the shelf and screws for ladder shelf’s were missing and a second delivery had to be made. Not at all impressed at this price range as I might as well have gone to ikea. I would have got a better product.”

Helpful Report

Posted 10 months ago

Hello James, I can only apologise for the poor quality you have received from us this is not something we would expect from our products. I currently cannot find any correspondence to our customer service department regarding the issues. Could you please send the photos and a description of to hello@getlaidbeds.co.uk so that we can help rectify this. Thank you in advance.

Posted 10 months ago

“The review won’t be good, so I will keep it short. The order follow up is good. The mattress is good. That’s it. The frame is just a joke but you might know it already. The frame is a scam honestly. Unfortunately I won’t be promoting your company in great. What else I can say?”

Helpful Report

Posted 10 months ago

Hello Mederic, I am sorry to hear about the poor experience you have received from us. Having checked our records I cannot see any communication from yourself to our customer service department. We would love to help you get this resolved! Please could you email your query with any supporting photo's/videos to hello@getlaidbeds.co.uk Thank you in advance.

Posted 10 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,321 reviews