Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,080 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

Write Your review

Tell us how Getlaidbeds.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Getlaidbeds.co.uk 5 star review on 24th June 2025

301

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a custom sized bed frame from Get Laid Beds, which was the incorrect size upon delivery. When I called to let them know, they offered free assembly as an apology and I was hopeful everything was going to be sorted in a fairly quick manner. This couldn’t have been further from the truth. The TLDR of it all: I’ve been waiting over four weeks for the correct frame to be delivered and Get Laid Beds has messed up delivery four times in a row. The longer story: Re-delivery was scheduled for six business days after I raised the issue, but I got an email stating that the frame was not manufactured in time for re-delivery. I was mildly frustrated but still patient at this point, and after countless assurances that nothing would get in the way of delivery a second time, I took the day off work to accept the delivery five business days later. The day before the second delivery, I got a text message confirming the date and time. Around the time the delivery was scheduled for, I got a message stating that the bed frame once again would not be delivered as promised. When I both called and emailed to check why this had happened a second time, Get Laid Beds stated it was because the bed frame had not passed quality checks. At this point, I was understandably frustrated and asked for the frame to be delivered within the same business week. Customer service stated they could not arrange this, but would absolutely ensure it was delivered another five business days later. So five days later, I was waiting at my flat for a third round of re-delivery and after failing to receive a confirmation message, I had no faith Get Laid Beds would come through this time. In a familiar pattern, I called Get Laid Beds and was told that I was not on the delivery schedule. Another lapse on their part. After further back and forth through phone calls and emails and asking for a discount due to their incompetence, Get Laid Beds offered me £25 off a £1,196 purchase. We eventually settled at £173, which was significantly less than I had asked for, but I figured receiving some amount back after an entire calendar month had gone by without receiving my bed frame was better than nothing. They once again scheduled delivery for five business days later because they could not get me on the schedule beforehand, and I asked for a courtesy email the day before delivery to ensure I was on the schedule and that everything was set. A customer service representative did send me this email, confirming delivery. Here we are on the day of the fourth scheduled delivery Get Laid Beds has promised, and yet again, I received a message stating that the bed frame could not be delivered due to “Other” reasons after receiving a message not even an hour earlier giving me a delivery time for the day. Nobody called me or rang the bell for my flat. I called and emailed Get Laid Beds, but their lines don’t open until 9am (delivery was confirmed for before 8am) and I was not given the delivery drivers’ information to call in case there was an issue. If you’re paying close attention to this saga, you will see that Get Laid Beds has failed to deliver the bed frame four times over the course of more than a calendar month due to their incompetence. Further, the initial mistake was on their end as they sent me the incorrect sized bed frame. I was very patient when the first mistake was made and I raised the issue at the end of January. We are now in March and I still do not have a bed frame. Get Laid Beds has not taken sufficient responsibility up until now and there have been insufficient explanations as to why I haven’t gotten my bed frame week after week to the point that more than an entire month has passed. I have taken time off work to receive deliveries that haven’t happened and taken an inordinate amount of time to make phone calls to customer service trying to sort out this whole debacle to no avail. During this whole time, I’ve been on a mattress on the floor while Get Laid Beds has made countless excuses in an absolutely appalling showing for the company. I read other terrible reviews online, but thought it couldn’t be as bad as other people had said. I was wrong; it was actually much worse. Avoid Get Laid Beds at all costs. I have only come across one other company as unprofessional as theirs in all of my time.”

Helpful Report

Posted 4 months ago

“Extremely disappointing for the price. The parts of the frame didn’t properly fit together well, and not much thought was given to the design for making it easy to screw the parts together.”

Helpful Report

Posted 5 months ago

Hello Christopher, I am sorry to hear of the troubles you have had when constructing your bedframe. We strive to make our beds as simple to build as possible wihlst still maintaining a high standard of product. I cannot locate any correspondance regarding the above issue with our customer service team. We would be grateful if any feedback can be sent to hello@getlaidbeds.co.uk for us to either assist you or to pass on to the relevent departments so we can continue to improve our products. Chris

Posted 4 months ago

“Unfortunately the furniture is disappointing. Dents and marks a poor paint job. The shelf has a split. Instructions for the bed were incorrect and a nightmare to follow. On the delivery day the shelf and screws for ladder shelf’s were missing and a second delivery had to be made. Not at all impressed at this price range as I might as well have gone to ikea. I would have got a better product.”

Helpful Report

Posted 5 months ago

Hello James, I can only apologise for the poor quality you have received from us this is not something we would expect from our products. I currently cannot find any correspondence to our customer service department regarding the issues. Could you please send the photos and a description of to hello@getlaidbeds.co.uk so that we can help rectify this. Thank you in advance.

Posted 5 months ago

“The review won’t be good, so I will keep it short. The order follow up is good. The mattress is good. That’s it. The frame is just a joke but you might know it already. The frame is a scam honestly. Unfortunately I won’t be promoting your company in great. What else I can say?”

Helpful Report

Posted 5 months ago

Hello Mederic, I am sorry to hear about the poor experience you have received from us. Having checked our records I cannot see any communication from yourself to our customer service department. We would love to help you get this resolved! Please could you email your query with any supporting photo's/videos to hello@getlaidbeds.co.uk Thank you in advance.

Posted 5 months ago

“Delivery has been a nightmare and we are still waiting to receive all the parts of the bed. We keep getting told it will be delivered on x date and it never turns up. We have spoken to three agents and no one has been able to sort it. It’s been about 6 weeks.”

Helpful Report

Posted 6 months ago

“We haven't received it yet!”

Helpful Report

Posted 7 months ago

Hello Simon, I am sorry to hear of the troubles you have had with your order. Please could you email in to hello@getlaidbeds.co.uk for us to look into this further for you

Posted 6 months ago

“I’m still waiting for a delivery of my order which was scheduled for 20 December with no updates provided. I live in a rural area where deliveries are supposed to take an additional 3 working days. This wasn’t made clear when the order was placed. Very poor customer service for an expensive product.”

Helpful Report

Posted 7 months ago

Hello, I am sorry to hear of the issues you have had with your order. If you havent already could you please email in to hello@getlaidbeds.co.uk so we can look further into this for you Chris

Posted 6 months ago

“Bought a super king floating bed, really disappointed as it is definitely form over function with this bed, nothing to hold the mattress in place. The creaking noises every time we move keep us and probably the neighbours up as well. This is supposed to be a strongly built wooden bed, extremely disappointed and feeling out of pocket as I am going to buy a new bed as soon as I can.”

Helpful Report

Posted 7 months ago

Hello Shafaat, I can only apologise for the issues you have had with this order. I can see though you havent made our customer service department aware. If you can send photos/videos of the issues to hello@getlaidbeds.co.uk we can try to help resolve them. Chris

Posted 6 months ago

“Poor. Poor quality instructions. Barely could see photos. Bed stuck in open position. Complained to next. Heard nothing back yet and with Xmas approaching not impressed. This is not our first rodeo with self assembly and my husband is pretty handy but even as a gas fitter he cannot work out how to keep the bed in down position. Help required please !”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you for reaching out to our customer service team directly to get assistance. The ottoman will not work without the mattress on the bed frame. Once you receive your mattress from your supplier, place it on the bed frame and then push down on the frame to allow the pistons to work correctly. If you need any further help please do contact our customer service team directly. Kind Regards, The Escalations Team

Posted 7 months ago

“I've been asked to write a review but couldn't tell you as the bed hasn't arrived despite paying £40 for named day express delivery. One battered box has turned up but not the others. I contacted customer services who were very dismissive, told me the express fee is just for the bed being made and doesn't have anything to do with shipping, and that it wasn't their responsibility basically. So buy at your risk and don't bother with rush shipping - not point getting your bed built quickly only to have it sit in a fedex warehouse getting bashed about.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Natasha. We're truly sorry to hear about the issues with your delivery and the experience you had with our customer service team. It's disappointing to know that the communication didn't meet your expectations, and we understand how frustrating it is when delivery arrangements do not go as planned. While the express fee is intended to expedite the production of the bed, we recognise that shipping timelines and handling are just as important in providing a positive experience. Your comments will be brought to the attention of the relevant team to ensure improvements can be made. We appreciate your understanding and hope to resolve this outstanding issue as swiftly as possible. Kind Regards, The Escalations Team

Posted 7 months ago

“This is the 4th bed I buy from them. The previous 3 were ok. Nothing amazing but just a normal simple bed. But this 4th time they made my bed the wrong size, I had to assemble it myself then send them proof in a video and after them accepting the bed was made wrongly and me declaring I want to return it, they won’t even send a team to disassemble it for me. I have to do it myself even tho it wasn’t my fault. Very sad with their decline in customer service over the years.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Ale. We’re truly sorry to hear about the issues you experienced with your latest order, especially as you have not had to reach out to customer service in the past for help with a received bed. It’s disappointing to learn that there was an error with the bed size and that our offer to resolve it didn’t meet your expectations. Unfortunately there was an error in understanding what was required for the customisation when speaking with the team. We’re committed to addressing this internally to ensure a better experience for all our customers going forward. Once the error was understood, thanks to your images provided, the option for you to receive the correct parts was offered but you declined and requested a return instead of a resolution. We were unable to return the pervious order received in September 2023 as it was well outside the returns window. However we can accept a return of your recent order. We understand how frustrating it can be to have to handle the disassembly yourself. As you received the bed a flat packed self assembly delivery there would be the need to disassemble it yourself to return it as per the terms and conditions you agreed upon at point of order, this is not something that has changed. Kind Regards, The Escalations Team

Posted 7 months ago

“My bed still hasn't arrived 5 days after what the delivery date should be”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience, Sarah. We sincerely apologise for the delay in receiving your bed. We understand how disappointing it can be to wait longer than anticipated for your order, especially when it was expected to arrive by a specific date. Standard deliveries outside of the UK mainland are estimated delivery dates only and can take 3-5 working days to arrive from the point of dispatch. We do have this information available on the delivery page on our website, the terms and conditions and the post sale automated emails. Please accept our apologies that this was not clear to you during your purchase. All of your packages were successfully delivered on the 3rd of December. If you need further assistance or have any questions, please don’t hesitate to reach out to our customer service team. Kind Regards, The Escalations Team

Posted 7 months ago

“Bed arrived with no screws or instructions, having taken a day off work to receive the delivery and build it. Customer service not very apologetic or helpful, advised I could go and buy some myself and they'd refund up to £10, something that rang alarm bells as it clearly happens regularly. Screws arrived a whole week later (!), still without instructions which I printed off myself. Bed was very difficult to build from the instructions that were not clear, the screw holes were only marked not drilled which made it more difficult. It creaks a lot. Wishing I had just bought a bed from John Lewis to be honest.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review regarding your experience. We are very sorry to hear you were missing screws and instructions. The Customer Service Team suggested the alternative of a partial refund to purchase screws as a quicker resolution for you rather than waiting for the missing parts to arrive via delivery. Instructions were supplied via PDF. We are very sorry you felt this was not acceptable alternative. If you are unhappy with your frae please do feel free to contact customer service to arrange a return. We understand it can be very frustrating when such errors occur. Your feedback has been given to the relevant departments to manage and make changes where possible. Kind Regards, The Escalations Team

Posted 8 months ago

“Tewrrible, still not received it”

Helpful Report

Posted 8 months ago

“The wrong parts came… so haven’t Managed to put it back and they seem in no rush to Send me the new parts … not happy”

Helpful Report

Posted 8 months ago

Thank your for your review. We sincerely apologise for the receipt of improperly machined legs. All bed components are made to order, and the earliest possible timeframe for the reproduction and delivery of the legs is 6 full business days including a full day for dispatch and delivery. The scheduled date of delivery for the replacements is November 5th. Please accept our sincerest apologies for the error and for failing to meet your expectations in regards to the speed of your replacements. If you have any questions please do not hesitate to contact the Customer Service team directly. Kind Regards, The Escalations Team

Posted 8 months ago

“I cannot provide a review as I have not yet received the bed promised for Tuesday 25 October! I have had no bed since last Monday - since I could not accommodate two beds in my flat - and I am 81 years of age and presently not in good health. I can only say that I am appalled at the service provided by this company and so shall be seeking compensation for inconvenience and lack of earnings as an educationalist. I shall not be recommending this company to any of my acquaintances. Surely a company that champions itself as top of the range can provide a better service than this. I for one shall not be dealing with them in the future and I am surprised that the individual employed by the company to give clear updates on delivery of the item was quite unable to do so. I do not blame her - I blame those who purport to be in charge.”

Helpful Report

Posted 9 months ago

“I felt I just paid £500+ for some planks of wood, cheap material felt inferior and instruction was minimal with poor directive. Will never recommend their product ever”

Helpful Report

Posted 9 months ago

“Order at your peril. Delayed delivery followed by receipt of damaged goods. If a bed is packaged in ‘1 of 3’ boxes, all 3 boxes should be sent at the same time to fulfil the order.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your feedback. We sincerely apologise for the delayed delivery and the inconvenience caused by the receipt of damaged goods. All 3 boxes were collected from us all together but somehow one was split to a different depot while in transit with the courier. We acknowledge that this has not met your expectations, and we deeply regret any frustration or inconvenience this may have caused. You have since requested to return your bed frame for a full refund. This has been arranged and the refund will be processed as soon as it has been confirmed as returned. Regards, The Escalations Team

Posted 10 months ago

“I'm now told my bed needs power tools to put together. In the meantime I worked for 10 hours to attempt to build it. It's impossible to turn the screws all the way in. It's a mess. I'm so angry and let down.”

Helpful Report

Posted 10 months ago

“Still not received under bed drawer - FedEx not very helpful??!!”

Helpful Report

Posted 10 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,080 reviews