Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,228 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 25th October 2025

311

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely Disappointed – Appalling Customer Service I was supposed to receive my bed from Get Laid Beds on Wednesday, 23rd April. I received an “Order Update” email confirming it was due for delivery that day via a company called Furdeco. I even took unpaid time off work to be at home for the delivery. On the day, I never received the promised two-hour delivery window. I contacted Furdeco directly, only to be told the delivery wouldn’t be happening because they didn’t have the full order. This was news to me—and clearly to Get Laid Beds as well, who were clueless when I got in touch. The response I got from Get Laid Beds was disappointing at best—no real apology, no explanation, and no urgency. They said they would “investigate” and get back to me. That was a week ago. I’ve since heard nothing. At this point, I’ve been left with no bed, no update, and no compensation for the time and money I lost. Looks like my only option now is to request a refund. Would absolutely not recommend. Customer service like this is unacceptable.”

Helpful Report

Posted 6 months ago

Hello Josh, I apologise for the issues you have had with both us and our courier. I can see that your order has been returned and refunded in full. We have done investigations here into how both our staff/couriers handled this and other situations which happened at that time. We have and will continue to put measures in place to make sure this doesnt happen again but I would again like to apologise for the experience you had with us. Chris

Posted 5 months ago

“The bed was incredible difficult to assemble with missing screws that we had to purchase ourselves to complete the bed. The images on the instructions are so bad and the written instructions very vague and hard to understand. For the price we paid for it I was very disappointed and would not recommend.”

Helpful Report

Posted 6 months ago

Hello Tom, I’m really sorry to hear about your assembly experience and the issues with the instructions. We strive to provide clear guidance, so it’s disappointing to know we fell short this time. Your feedback about the missing screws and unclear instructions is invaluable to us and will be taken into consideration as we work to improve. Thank you for bringing this to our attention. If you need any further assistance please do not hesitate to contact Customer Service directly. Kind Regards, The Reviews Team.

Posted 5 months ago

“Sadly i am unable to review as the bed has still not been delivered.”

Helpful Report

Posted 6 months ago

We are very sorry to hear you have not yet received your delivery. Deliveries into the postcode area you live in are only estimated. As per the website and the email correspondence sent to you. The delivering courier has contacted you with their estimated delivery date directly. Please contact our customer service team if you have any further questions regarding your order. Kind Regards, The Reviews Team

Posted 6 months ago

“The worst delivery experience of my life -bar none. I ordered quite an expensive walnut bed from this company because it looked nice and I thought give a little UK company a chance. How wrong I was. Don't do it. The delivery was scheduled for Thursday 3rd April. We got rid of the old bed and waited in all day. No bed. I called up to betold that the delivery company only deliver to Devon on a Tuesday. Well why have a system that allows a Thursday booking then ? The girl on the phone was very apologetic, waited the delivery fee and said it would be out on Saturday between 10-1. Great i thought, mistakes happen. The bed was delivered on time and I set about assembling it. No screws or bolts !!! I checked everything, they were not there. How can this be ? With no bed however I had to go to B&Q to buy 70 items for £20. If I had wanted a DIY project I would have started one. Hours later the bed was finished and my wife said - don't give them a terrible review, phone them up. I did that and some officious man asked me for a £20 receipt. Frankly i was looking for more than £20 on a £2100 bed and if they really think i am trying to scam them I will just right a bad review and tell everybody I know not to make the same mistake. Get Laid - well i was screwed.”

Helpful Report

Posted 7 months ago

Hello Paul, I'm truly sorry to hear about your experience with us. It’s clear that we have let you down in terms of both delivery and assembly, and I completely understand your frustration. The Delivery company has made us aware of their postcode matrix yet this one was not stated as a limited area. Had we of known your order would not have been allowed to book in that area for that date. We are actively working to address these issues to ensure a better experience for all our customers. The Customer Service Advisor requested the receipt of your purchase so there would have been record for our documentation purposes only. We don't think you are trying to scam us. We were willing to cover the cost to you for our error. This would equal the amount you spent on the screws. Sadly without this we cant process the refund. If you would like us to proceed with this please email a picture of the receipt into customer service and we can have that issued. Kind Regards, The Reviews Team

Posted 6 months ago

“Bed received without the attachments to build it. The wood looks nice enough, but as it stands (or rather, doesn't) it's just multiple lengths of wood. I called last monday and was told the screws etc would be sent 24hr tracked - they did not arrive by Friday so I called again. Apparently they were actually sent 1st class on Tuesday 25th, so I patiently waited til Monday's post had been and gone before calling again. On calling, I was told they don't send such small items tracked, but they'd send out a new batch of screws again (untracked). You'd think that they'd want to ensure their goods arrived, but apparently correcting for delays and mistakes in a timely manner is not part of their customer service policy. Anyway, it is now Wednesday 2nd April and I have just been informed my items are 'awaiting collection' by royal mail. Will they ever arrive - who knows? Now I'm not sure where I stand or whether my bed will ever stand. One thing I am certain of is that the company's customer service policies need to be looked at and more effort should be made to ensure their products arrive suitable for use.”

Helpful Report

Posted 7 months ago

Hello Jonathan, I would like to thank you for your feedback. I have looked through your conversations with our customer service department and have identified failings with our service. I can see that you have now received the missing items so could you please confirm you are happy with the bed to hello@getlaidbeds.co.uk as if you are not we would like to assist further. I am sorry for the numerous issues you have had and we will take your feedback forward to make sure we improve our products and services. Chris

Posted 7 months ago

“A company which fails to advise properly on the construction of the product it sells”

Helpful Report

Posted 7 months ago

Hello Lesley, Thank you for your feedback. I have looked through your order and cannot find any correspondence from yourself to let us know of any issues you have had with the construction of your bed. It is imperative for us to receive feedback on how we can improve our products/services. If you could let us know via email to hello@getlaidbeds.co.uk we would love to hear your feedback and help you in any way we can. Chris

Posted 7 months ago

“We paid for delivery on the 12th and still haven't received the bed, so I don't know why we're getting emails asking us to review it 🤣”

Helpful Report

Posted 7 months ago

Good Afternoon, We are very sorry to hear this. Please contact customer services directly to get assistance, they will be able to offer further advice from the shipping company. Please use hello@getlaidbeds.co.uk to request assistance. Please note as per our communication on the 5th of March to your email address provided on the order: Standard deliveries outside of the UK mainland or to the following postcode areas are estimated delivery dates and times only and can take 3-5 days to arrive from the point of dispatch: AB, BD, BT, CA, DD, DG, DL, DN, DT, EX, FK, G, GY, HR, HS, HU, IM, IV, KA, KW, KY, L, LD, LL, NE, PA, PH, PL, PO, S, SK, SY, TD, TR, YO. Your shipment should arrive within the estimated delivery time but please do allow extra time for customs clearance for some international shipments (if applicable), local public holidays, traffic congestion and any adverse weather conditions. Kind Regards, The Reviews Team

Posted 7 months ago

“We ordered our new bed before Christmas, to ensure that we had it over the holiday period. Once delivered it was clearly wrong given we had 2 different colours. Contacted customer services and they didn't care and said replacements wouldn't be delivered until after christmas so good luck with no bed for 3 weeks. We had to complain multiple times to explain to them that its bad to not have a bed over christmas and eventually they expedited the manufacture so that we would have a bed over christmas. New pieces came, but not all of the required pieces so we still had an incomplete bed. Complained once more, but told we would have to wait until after christmas and no amount of complaints would get the final pieces delivered. Finally got the remaining pieces after christmas, meaning over 5 weeks late with delivery. Complained and got a pathetic £40 refunded. Really terrible service. Nobody there cares. They clearly can sort things quickly (as expected given the story they tell on their website), but choose not to. I understand mistakes can happen and if they had remedied quickly (and at the first attempt) I would be praising their customer service, but no. I would say don't use this company. Its an expensive product, but clearly a poorly run business with very poor quality control”

Helpful Report

Posted 7 months ago

“Wasn’t sent screws with bed and wood split as holes were not all pre drilled.”

Helpful Report

Posted 7 months ago

“Ordered an extra floating bed side shelf ( same finish) for a bed I had ordered in 2021. 2 negative points. 1/The size of the shelf bough as an accessory in 2025 is very different from the size of the shelf that I had bought in 2021 together with the bed. It looks very odd to have this mismatch. 2/ the shipping fee of 25 pounds on such a small 1kg piece delivered by FedEx is exaggerated. This is the same delivery cost as for a 2 man lorry delivery of a full bed. The item is already costly enough without this excessive delivery charge. Overall very disappointing”

Helpful Report

Posted 8 months ago

Hello Ors, I am sorry to hear about the issues you have had with us. Unfortunately we did change the sizes of our shelves over the 4 year elapsed period, which we detailed on the relevent product page on our website. I will pass your feedback on to the relevent staff regarding our delivery fees. If there are any further issues or feedback please do not hesitate to contact us at hello@getlaidbeds.co.uk Chris

Posted 8 months ago

“I ordered a custom sized bed frame from Get Laid Beds, which was the incorrect size upon delivery. When I called to let them know, they offered free assembly as an apology and I was hopeful everything was going to be sorted in a fairly quick manner. This couldn’t have been further from the truth. The TLDR of it all: I’ve been waiting over four weeks for the correct frame to be delivered and Get Laid Beds has messed up delivery four times in a row. The longer story: Re-delivery was scheduled for six business days after I raised the issue, but I got an email stating that the frame was not manufactured in time for re-delivery. I was mildly frustrated but still patient at this point, and after countless assurances that nothing would get in the way of delivery a second time, I took the day off work to accept the delivery five business days later. The day before the second delivery, I got a text message confirming the date and time. Around the time the delivery was scheduled for, I got a message stating that the bed frame once again would not be delivered as promised. When I both called and emailed to check why this had happened a second time, Get Laid Beds stated it was because the bed frame had not passed quality checks. At this point, I was understandably frustrated and asked for the frame to be delivered within the same business week. Customer service stated they could not arrange this, but would absolutely ensure it was delivered another five business days later. So five days later, I was waiting at my flat for a third round of re-delivery and after failing to receive a confirmation message, I had no faith Get Laid Beds would come through this time. In a familiar pattern, I called Get Laid Beds and was told that I was not on the delivery schedule. Another lapse on their part. After further back and forth through phone calls and emails and asking for a discount due to their incompetence, Get Laid Beds offered me £25 off a £1,196 purchase. We eventually settled at £173, which was significantly less than I had asked for, but I figured receiving some amount back after an entire calendar month had gone by without receiving my bed frame was better than nothing. They once again scheduled delivery for five business days later because they could not get me on the schedule beforehand, and I asked for a courtesy email the day before delivery to ensure I was on the schedule and that everything was set. A customer service representative did send me this email, confirming delivery. Here we are on the day of the fourth scheduled delivery Get Laid Beds has promised, and yet again, I received a message stating that the bed frame could not be delivered due to “Other” reasons after receiving a message not even an hour earlier giving me a delivery time for the day. Nobody called me or rang the bell for my flat. I called and emailed Get Laid Beds, but their lines don’t open until 9am (delivery was confirmed for before 8am) and I was not given the delivery drivers’ information to call in case there was an issue. If you’re paying close attention to this saga, you will see that Get Laid Beds has failed to deliver the bed frame four times over the course of more than a calendar month due to their incompetence. Further, the initial mistake was on their end as they sent me the incorrect sized bed frame. I was very patient when the first mistake was made and I raised the issue at the end of January. We are now in March and I still do not have a bed frame. Get Laid Beds has not taken sufficient responsibility up until now and there have been insufficient explanations as to why I haven’t gotten my bed frame week after week to the point that more than an entire month has passed. I have taken time off work to receive deliveries that haven’t happened and taken an inordinate amount of time to make phone calls to customer service trying to sort out this whole debacle to no avail. During this whole time, I’ve been on a mattress on the floor while Get Laid Beds has made countless excuses in an absolutely appalling showing for the company. I read other terrible reviews online, but thought it couldn’t be as bad as other people had said. I was wrong; it was actually much worse. Avoid Get Laid Beds at all costs. I have only come across one other company as unprofessional as theirs in all of my time.”

Helpful Report

Posted 8 months ago

“Extremely disappointing for the price. The parts of the frame didn’t properly fit together well, and not much thought was given to the design for making it easy to screw the parts together.”

Helpful Report

Posted 8 months ago

Hello Christopher, I am sorry to hear of the troubles you have had when constructing your bedframe. We strive to make our beds as simple to build as possible wihlst still maintaining a high standard of product. I cannot locate any correspondance regarding the above issue with our customer service team. We would be grateful if any feedback can be sent to hello@getlaidbeds.co.uk for us to either assist you or to pass on to the relevent departments so we can continue to improve our products. Chris

Posted 8 months ago

“Unfortunately the furniture is disappointing. Dents and marks a poor paint job. The shelf has a split. Instructions for the bed were incorrect and a nightmare to follow. On the delivery day the shelf and screws for ladder shelf’s were missing and a second delivery had to be made. Not at all impressed at this price range as I might as well have gone to ikea. I would have got a better product.”

Helpful Report

Posted 8 months ago

Hello James, I can only apologise for the poor quality you have received from us this is not something we would expect from our products. I currently cannot find any correspondence to our customer service department regarding the issues. Could you please send the photos and a description of to hello@getlaidbeds.co.uk so that we can help rectify this. Thank you in advance.

Posted 8 months ago

“The review won’t be good, so I will keep it short. The order follow up is good. The mattress is good. That’s it. The frame is just a joke but you might know it already. The frame is a scam honestly. Unfortunately I won’t be promoting your company in great. What else I can say?”

Helpful Report

Posted 8 months ago

Hello Mederic, I am sorry to hear about the poor experience you have received from us. Having checked our records I cannot see any communication from yourself to our customer service department. We would love to help you get this resolved! Please could you email your query with any supporting photo's/videos to hello@getlaidbeds.co.uk Thank you in advance.

Posted 8 months ago

“Delivery has been a nightmare and we are still waiting to receive all the parts of the bed. We keep getting told it will be delivered on x date and it never turns up. We have spoken to three agents and no one has been able to sort it. It’s been about 6 weeks.”

Helpful Report

Posted 10 months ago

“We haven't received it yet!”

Helpful Report

Posted 10 months ago

Hello Simon, I am sorry to hear of the troubles you have had with your order. Please could you email in to hello@getlaidbeds.co.uk for us to look into this further for you

Posted 10 months ago

“I’m still waiting for a delivery of my order which was scheduled for 20 December with no updates provided. I live in a rural area where deliveries are supposed to take an additional 3 working days. This wasn’t made clear when the order was placed. Very poor customer service for an expensive product.”

Helpful Report

Posted 10 months ago

Hello, I am sorry to hear of the issues you have had with your order. If you havent already could you please email in to hello@getlaidbeds.co.uk so we can look further into this for you Chris

Posted 10 months ago

“Bought a super king floating bed, really disappointed as it is definitely form over function with this bed, nothing to hold the mattress in place. The creaking noises every time we move keep us and probably the neighbours up as well. This is supposed to be a strongly built wooden bed, extremely disappointed and feeling out of pocket as I am going to buy a new bed as soon as I can.”

Helpful Report

Posted 10 months ago

Hello Shafaat, I can only apologise for the issues you have had with this order. I can see though you havent made our customer service department aware. If you can send photos/videos of the issues to hello@getlaidbeds.co.uk we can try to help resolve them. Chris

Posted 10 months ago

“Poor. Poor quality instructions. Barely could see photos. Bed stuck in open position. Complained to next. Heard nothing back yet and with Xmas approaching not impressed. This is not our first rodeo with self assembly and my husband is pretty handy but even as a gas fitter he cannot work out how to keep the bed in down position. Help required please !”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for reaching out to our customer service team directly to get assistance. The ottoman will not work without the mattress on the bed frame. Once you receive your mattress from your supplier, place it on the bed frame and then push down on the frame to allow the pistons to work correctly. If you need any further help please do contact our customer service team directly. Kind Regards, The Escalations Team

Posted 10 months ago

“I've been asked to write a review but couldn't tell you as the bed hasn't arrived despite paying £40 for named day express delivery. One battered box has turned up but not the others. I contacted customer services who were very dismissive, told me the express fee is just for the bed being made and doesn't have anything to do with shipping, and that it wasn't their responsibility basically. So buy at your risk and don't bother with rush shipping - not point getting your bed built quickly only to have it sit in a fedex warehouse getting bashed about.”

Helpful Report

Posted 11 months ago

Thank you for your feedback, Natasha. We're truly sorry to hear about the issues with your delivery and the experience you had with our customer service team. It's disappointing to know that the communication didn't meet your expectations, and we understand how frustrating it is when delivery arrangements do not go as planned. While the express fee is intended to expedite the production of the bed, we recognise that shipping timelines and handling are just as important in providing a positive experience. Your comments will be brought to the attention of the relevant team to ensure improvements can be made. We appreciate your understanding and hope to resolve this outstanding issue as swiftly as possible. Kind Regards, The Escalations Team

Posted 10 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,228 reviews