The worst experience ever! The delivery crew were very rude and after talking to the customer service and the manager, I realized 'being rude' and 'not aiming to solve the problem' is corporate culture. I decided to return the bed! I told the manager, 'Do you realize what you are saying is illogical? and he responded, 'it seems like that but that's the way it is'. Save yourself a massive headache and take your money somewhere else. The full story. The delivery people did not want to assemble the bed because they were a mattress in the room. While obviously there was enough room for them to assemble the bed. Then although I told them to wait for me to call customer service to find a solution, they left, leaving the boxes against my wardrobe door. Customer service said we will go out of our way to send someone to assemble the bed for you, but you need to send us a picture by 4 pm that the mattress is against the wall. I told them, I have chronic back pain and need to hire someone to put the mattress against the wall and I cannot do this two times (hiring someone to put the mattress against the wall to send you the picture and put the mattress on the floor again as I need to sleep on it overnight, and then again hire someone to put the mattress against the wall in the morning. I will do this one time and in the morning before your crew comes here, and they said NO, we will not send someone to assemble it then. I told them do you realize you are illogical, and the manager said, yes, but that's the way it is. I should add when I told the manager that I have chronic back pain and cannot move even 2 kg let alone move the boxes away from the front door of the wardrobe and you need to send someone to take the bed the next day, he said the boxes are not that much heavy. Unbelievable!!!