Bed received without the attachments to build it. The wood looks nice enough, but as it stands (or rather, doesn't) it's just multiple lengths of wood. I called last monday and was told the screws etc would be sent 24hr tracked - they did not arrive by Friday so I called again. Apparently they were actually sent 1st class on Tuesday 25th, so I patiently waited til Monday's post had been and gone before calling again. On calling, I was told they don't send such small items tracked, but they'd send out a new batch of screws again (untracked). You'd think that they'd want to ensure their goods arrived, but apparently correcting for delays and mistakes in a timely manner is not part of their customer service policy. Anyway, it is now Wednesday 2nd April and I have just been informed my items are 'awaiting collection' by royal mail. Will they ever arrive - who knows? Now I'm not sure where I stand or whether my bed will ever stand. One thing I am certain of is that the company's customer service policies need to be looked at and more effort should be made to ensure their products arrive suitable for use.