Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 1,970 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 12th May 2025

298

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a smooth transaction, straight to points and no nonsense. Love that”

Helpful Report

Posted 1 month ago

“A bit of a let-down unfortunately - from delivery to set-up to material quality. Delivery - despite booking a specific day, we got the delivery a few days early, which I guess was nice but I don't know what would have happened if we'd been away for the weekend (trusting the delivery would come when we booked it for); but then well after the time slot they'd given us. The guys who delivered were rude, no apology for being over an hour late, and when I pointed out one of the boxes was badly damaged - the whole top had ripped off - he responded "how should I know" and left. Construction - an absolute nightmare, took us two full, frustrating days. Other reviews have said the same and we should have listened - instructions were bare bones, leading to us using the wrong screws in one place and having to go out to try find new ones; and pilot holes were in completely the wrong place making parts, especially the headboard, super tricky to line up. Product - it is a beautiful bed but just feels like corners were cut in ways we wouldn't have expected for such an expensive object, like a silver screw and unfinished board being visible at the end of the bed (no, this isn't one of the parts we got wrong, it's just like that); and the back of the headboard being sharp metal that's damaged our walls (technically there are felt protectors, but these are tiny and just 'balanced' on the edge of the metal so quickly slip to the side). Also very creaky, which I'm sure is due to the warped wood we received, but hopefully will mellow over time. Design - the design is great, we love the integrated drawers and bedside tables; it's just a shame the execution isn't quite there for the price.”

Helpful Report

Posted 1 month ago

“Expected much better quality for the money. Effectively what was delivered was a collection stained and sanded wood that I could have saved a fortune on if I’d bought from a local timber yard. I consider myself quite handy - have built numerous beds over the years - most much larger than this. The instructions are confusing - some parts are generic and not relevant to the bed type I purchased. The screw sizes are all wrong. Many for the frame were too long and simply wouldn’t drill in more than halfway. Conversely the screws for the slats felt too short - being barely longer than the slats themselves- but I didn’t mix up the screws and it didn’t work to simply swap them over either. I wound up having to resort to a selection from my toolbox. I would say don’t buy from here unless you are a carpenter (in which case you could probably cut out the middle man and go direct to a timber yard) or are willing to fork out the eye-watering additional £89 for assembly.”

Helpful Report

Posted 1 month ago

Hello Hannah, Thank you for your feedback. We are continously looking to improve our instructions so this feedback is most welcome. I apologise that you didnt receive the correct fixings for the bed. I have checked to see if there has been any correspondence with our customer service department regarding this or the difficulty in building this but I cannot locate anything. If you have any more issues we would be happy to help at hello@getlaidbeds.co.uk Chris

Posted 1 week ago

“I wanted a minimal, low profile bed with a beautiful headboard, and get laid beds gave me exactly that!”

Helpful Report

Posted 1 month ago

“Fantastic bed! Construction took a little while (lots of screws), but once built it is solid and comfortable. Thoroughly recommended.”

Helpful Report

Posted 1 month ago

“A great product and great service”

Helpful Report

Posted 1 month ago

“Customer service are fantastic. Beds are lovely and solid. But… I have ordered three beds from GLB. The first was a king size ottoman bed (and a small dog bed which is actually huge). Arrived as arranged, built easily, looks good. After a few days (I can’t remember exactly) one side of the bed split. Two of the interior legs were shorter than the other two (incorrect parts) which had put stress on the piston and one had shattered off at one side and split the wood. Customer service were great and arranged for replacement parts. This would not have happened if we had received the correct parts originally. The bed still squeaks really badly, customer service advised to oil the gas lifts, this helps for a few days only. We ordered a day bed from GLB for my son. While on holiday we had his room stripped and new carpet fitted. We returned home early in the morning with a plan to assemble his wardrobe and bed ready for that evening as a surprise. We assembled the wardrobes then started on the bed. We couldn’t assemble the bed as the screw cup washers were missing. My son is chronically unwell (awaiting transplant surgery) so sleeping on the floor was not an option! I contacted customer service who were lovely and offered to either send out the missing parts or reimburse me to purchase my own. Fortunately I had a couple of spare cups from the previous bed so knew the size needed. Not ideal after a long day of travel and building wardrobes but we went to B&Q and purchased the parts that were missing. The bed is lovely. The team at GLB are so lovely that the previous problems didn’t deter us from ordering another. I ordered a bed for my son, two weeks before my chosen delivery date. I chose the date specifically for several reasons - mostly because we had plans during the Easter holidays, but I wanted my son settled in his new bed before starting his GCSE exams next week. I booked delivery for 19th April. On 17th April I received notification from the delivery company that the bed would be delivered on 18th (Good Friday). We had lunch reservations at noon as a party of 12 so we couldn’t change our plans. Fortunately the bed arrived early so our plans were not interrupted. However, the box with the main bed parts was missing! I appreciate that it was a bank holiday weekend and GLB was mostly closed (customer services were lovely) but I am still waiting for an update about when I can expect the missing parcel. I was asked to open the parcels we did receive and photograph the contents laid out. This is hugely inconvenient but we did as requested, no response.”

Helpful Report

Posted 1 month ago

“Ordering process was super easy. The bed when it came was of very high quality and was really easy to put together. It looks fantastic and overall I could not be happier.”

Helpful Report

Posted 1 month ago

“We have been sleeping on our new bed for a week and couldn't be happier. The frame is very sturdy and we love the natural details in the wooden headboard. After a slight hiccup with the delivery date, all of our interactions with customer service have been extremely prompt, helpful and professional. A replacement slat came very promptly in place of one that we identified as having a chip in it. Thank you to the whole team!”

Helpful Report

Posted 1 month ago

“I am very pleased with my bed frame, it looks stunning even better than on the website. The delivery was faster than expected too. Thank you 😊”

Helpful Report

Posted 1 month ago

“Mattress is excellent and performs well.”

Helpful Report

Posted 1 month ago

“I am still evaluating the bed itself but I would like to share initial feedback about the assembly process. To describe the instructions provided as throughly useless and inadequate to meet the requirements of self assembly would be a understatement. It is as if you guys would like the buyer to screw up the assembly so you can probably deny warranty. To be specific. 1. Missing key steps in the assembly process. 2. Assembly instructions provided on multiple sheets not attached to each other leading to additional confusion. 3. No videos, photos even on the website explaining the process in detail. 4. Inconsistent markings and naming conventions on items leading to further confusion. How hard is it get this right? The entire experience was ruined due to you guys saving couple of bucks on providing clear instructions. Very disappointed and a bad start to a significant expensive investment in a bed.”

Helpful Report

Posted 1 month ago

Hello Hari, Thank you for sharing your initial feedback regarding the assembly process. We sincerely apologise for the frustration you've experienced with the assembly instructions. Your insights will help us address these issues. We aim to provide clear and concise assembly guidance, and it's disappointing to hear that our current instructions have failed to meet that standard. We are currently reviewing our documentation and will look into incorporating more visual aids like videos or photos to assist customers better. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We want your experience with your new bed to be a positive one, and we are committed to making it right. Best regards, The Reviews Team

Posted 1 month ago

“Helpful and informative regarding bed construction. Quick to respond. Everything delivered on time.”

Helpful Report

Posted 1 month ago

“Good quality workmanship, but see the review of the bed I was sent . . .”

Helpful Report

Posted 1 month ago

“The instructions were simplistic, I suspect this was by design but when your headboard consists of five cross planks and the instructions only show three, I wondered what else could be missing. Pre-drilled screw holes were too close together in one position in particular on the footboard. So close that once the footboard was fixed to the legs the screws for the long boards in this position would not go in and I had to drills separate hole to take the screw. I suspect this was a production issue as the issue was evident in two positions which were directly opposite. Would I buy another bed - no.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback regarding the assembly instructions and the issues you encountered with your bed. We truly apologise for the confusion caused by the instructions and the pre-drilled screw holes being too close together. It’s unfortunate that this resulted in you needing to drill additional holes. We take your concerns seriously and are currently reviewing our assembly instructions to ensure they are clear and comprehensive. Quality control is important to us, and we will certainly investigate this production issue to prevent similar situations in the future. Your experience is valuable to us, and we're here to support you in resolving any remaining concerns. Please contact customer service directly as they may still be able to assist you with replacement parts. Best regards, The Reviews Team

Posted 1 month ago

“An amazing bed. I've always had my beds from here. Really sturdy and look fab. Last time I bought one, there was an option to have it made...this time there wasn't that option...which was a real shame. But the bed is spot on and I would recommend them to anyone.”

Helpful Report

Posted 1 month ago

“Nice bed, just a small amount of damage on the bed frame and one of the legs, but this was easily touched up with white paint. The assembly instructions provided were in the form of diagrams which were not too clear, and it would have been helpful to have had an online YouTube step-by-step video to follow. I also ordered a mattress for delivery with the bed, but unfortunately the 3rd party delivery courier forgot to load the mattress on the van, so they had to come back again the next day to deliver the mattress. This was not in any way the fault of Get Laid Beds and after contacting them I was very happy with the way they dealt with my complaint.”

Helpful Report

Posted 1 month ago

“Really helpful phone advise before purchasing online. Bed arrived promptly and safely. No issues at all. The only company I found that made 3 foot 6inch beds that looked lovely. Will use again for my other child’s bed when needed.”

Helpful Report

Posted 1 month ago

“Made of low quality material, not the same as shown on website; the price is too expensive for this type of bed. Some of the pieces have black knots with a hole.”

Helpful Report

Posted 1 month ago

Hello Valentina, We apologise for any disappointment caused by the materials not meeting your expectations and for the issues you've encountered with the pieces. Your feedback is important to us, and we take these matters seriously. We are constantly working to improve our products, and reports like yours help us refine our quality standards. If there's anything we can do to assist you please feel free to reach out to our customer service team. Best regards, The Reviews Team

Posted 1 month ago

“Sadly i am unable to review as the bed has still not been delivered.”

Helpful Report

Posted 1 month ago

We are very sorry to hear you have not yet received your delivery. Deliveries into the postcode area you live in are only estimated. As per the website and the email correspondence sent to you. The delivering courier has contacted you with their estimated delivery date directly. Please contact our customer service team if you have any further questions regarding your order. Kind Regards, The Reviews Team

Posted 1 month ago

Getlaidbeds.co.uk is rated 4.4 based on 1,970 reviews