Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.41

4.4 Rating 1,861 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 13th March 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 12th March 2025

Joanna Adamus

Getlaidbeds.co.uk 5 star review on 8th March 2025

James Holding

Getlaidbeds.co.uk 5 star review on 2nd March 2025

Stefania Chiriac

Getlaidbeds.co.uk 5 star review on 23rd February 2025

Anonymous

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a platform space saver bed for a 190 x 135 mattress. Generally ok, but a couple of comments: 1. The how to assemble instruction drawings are wrong. If you follow the 135 wide mattress will not fit. (Shows the correct way as a 'x' and wrong way as a 'tick'.) 2. Insufficient slats for correct spacing for pocket sprung mattress. Needs one more to get gaps below 70mm max. 3. The prefixed support batten for slats on long side makes installing screw difficult to install as can only install at an angle.”

Helpful Report

Posted 1 week ago

“I have never had such difficulty putting together flat pack furniture Screws were missing, which we went out and bought separately (still awaiting reimbursement) We have spare pieces not included in instructions so no idea what they're for We have been in contact with Get Laid Beds via email but this is slow. Could have done with a video call or a video guide. Or at least the right instructions and fixings in the first place”

Helpful Report

Posted 1 week ago

Hello Denise, I am sorry hear of the troubles you have had with your order. I can see you are currently speaking to our customer service team regarding the issues you have faced. I will monitor this to ensure we handle this correctly and come to a positive resolution. I would also like to thank you for your feedback, this will allow to us continously improve our service and products. Chris

Posted 1 week ago

“We looked at many different companies and models of bed before deciding to buy our king-size Deco bed from Get Laid Beds. This was on the basis of its elegant design and solid construction/workmanship. The price we paid was competitive with the prices charged by several other bespoke bedmakers. The company was good to deal with and their communication over the delivery itself and our initial queries following delivery was professional and helpful. We had a particular issue with the shade of the wood veneer on the delivered item. We felt that this was nothing like what we thought we had ordered. We were told that we were entitled to send the bed back if we were unhappy with it, but after some agonizing we decided we would keep it in the end. Interestingly, once we had assembled the bed and added the mattress to it, we were won over by the character of the veneer in particular. This did not clash as badly with the other colours and textures in the room as we feared it might do. In fact, we had to admit that it added something positive to them.”

Helpful Report

Posted 1 week ago

“Ordered an extra floating bed side shelf ( same finish) for a bed I had ordered in 2021. 2 negative points. 1/The size of the shelf bough as an accessory in 2025 is very different from the size of the shelf that I had bought in 2021 together with the bed. It looks very odd to have this mismatch. 2/ the shipping fee of 25 pounds on such a small 1kg piece delivered by FedEx is exaggerated. This is the same delivery cost as for a 2 man lorry delivery of a full bed. The item is already costly enough without this excessive delivery charge. Overall very disappointing”

Helpful Report

Posted 1 week ago

Hello Ors, I am sorry to hear about the issues you have had with us. Unfortunately we did change the sizes of our shelves over the 4 year elapsed period, which we detailed on the relevent product page on our website. I will pass your feedback on to the relevent staff regarding our delivery fees. If there are any further issues or feedback please do not hesitate to contact us at hello@getlaidbeds.co.uk Chris

Posted 1 week ago

“Absolutely wonderful 😀 Bed was easy enough to put together and looks fabulous”

Helpful Report

Posted 1 week ago

“overall very good expoerce come wentit said it would and assembly wasnt to bad very haby with my purchase”

Helpful Report

Posted 1 week ago

“I ordered a custom sized bed frame from Get Laid Beds, which was the incorrect size upon delivery. When I called to let them know, they offered free assembly as an apology and I was hopeful everything was going to be sorted in a fairly quick manner. This couldn’t have been further from the truth. The TLDR of it all: I’ve been waiting over four weeks for the correct frame to be delivered and Get Laid Beds has messed up delivery four times in a row. The longer story: Re-delivery was scheduled for six business days after I raised the issue, but I got an email stating that the frame was not manufactured in time for re-delivery. I was mildly frustrated but still patient at this point, and after countless assurances that nothing would get in the way of delivery a second time, I took the day off work to accept the delivery five business days later. The day before the second delivery, I got a text message confirming the date and time. Around the time the delivery was scheduled for, I got a message stating that the bed frame once again would not be delivered as promised. When I both called and emailed to check why this had happened a second time, Get Laid Beds stated it was because the bed frame had not passed quality checks. At this point, I was understandably frustrated and asked for the frame to be delivered within the same business week. Customer service stated they could not arrange this, but would absolutely ensure it was delivered another five business days later. So five days later, I was waiting at my flat for a third round of re-delivery and after failing to receive a confirmation message, I had no faith Get Laid Beds would come through this time. In a familiar pattern, I called Get Laid Beds and was told that I was not on the delivery schedule. Another lapse on their part. After further back and forth through phone calls and emails and asking for a discount due to their incompetence, Get Laid Beds offered me £25 off a £1,196 purchase. We eventually settled at £173, which was significantly less than I had asked for, but I figured receiving some amount back after an entire calendar month had gone by without receiving my bed frame was better than nothing. They once again scheduled delivery for five business days later because they could not get me on the schedule beforehand, and I asked for a courtesy email the day before delivery to ensure I was on the schedule and that everything was set. A customer service representative did send me this email, confirming delivery. Here we are on the day of the fourth scheduled delivery Get Laid Beds has promised, and yet again, I received a message stating that the bed frame could not be delivered due to “Other” reasons after receiving a message not even an hour earlier giving me a delivery time for the day. Nobody called me or rang the bell for my flat. I called and emailed Get Laid Beds, but their lines don’t open until 9am (delivery was confirmed for before 8am) and I was not given the delivery drivers’ information to call in case there was an issue. If you’re paying close attention to this saga, you will see that Get Laid Beds has failed to deliver the bed frame four times over the course of more than a calendar month due to their incompetence. Further, the initial mistake was on their end as they sent me the incorrect sized bed frame. I was very patient when the first mistake was made and I raised the issue at the end of January. We are now in March and I still do not have a bed frame. Get Laid Beds has not taken sufficient responsibility up until now and there have been insufficient explanations as to why I haven’t gotten my bed frame week after week to the point that more than an entire month has passed. I have taken time off work to receive deliveries that haven’t happened and taken an inordinate amount of time to make phone calls to customer service trying to sort out this whole debacle to no avail. During this whole time, I’ve been on a mattress on the floor while Get Laid Beds has made countless excuses in an absolutely appalling showing for the company. I read other terrible reviews online, but thought it couldn’t be as bad as other people had said. I was wrong; it was actually much worse. Avoid Get Laid Beds at all costs. I have only come across one other company as unprofessional as theirs in all of my time.”

Helpful Report

Posted 1 week ago

“Really good quality, I’m so happy with the product! I wish you would do other furniture as well. It became so rare to find a good product at a reasonable price, this is the best piece of furniture I purchased in my life, and I really hope that other businesses will follow your example of quality. Respect.”

Helpful Report

Posted 1 week ago

“Nice solid bed. Exactly what I had hoped for. The instructions cou;d be improved a little - take a lesson from Ikea!”

Helpful Report

Posted 1 week ago

“We are absolutely satisfied with the quality of the Low Oriental Bed, we've purchased. It looks great and the instruction was easy to undertsand. I've also liked the thoughtful and reliable way to connect different pieces together. Besides that the company was dilligently informing us through the whole process when our bed was built and then shipped to us. Unfortunately, the first shipment did include some wrong parts, but once we contacted the customer support via email our issues were quickly and professionaly resolved and we've received the correct parts soon. The whole encounter with the company was great pleasure I just don't feel it's right to award all 5 stars due to the original misshipment.”

Helpful Report

Posted 1 week ago

“Easy to order”

Helpful Report

Posted 1 week ago

“Exactly what I thought I was getting, really good quality.”

Helpful Report

Posted 2 weeks ago

“Fantastic thank you well chuffed with our purchase 🫡”

Helpful Report

Posted 2 weeks ago

“Fabulous company. Regular updates on the manufacture of my order and delivered exactly on the day requested without fuss. Quality and strength of bed is superb.”

Helpful Report

Posted 2 weeks ago

“Lovely bed, we were short of space so the space saver option was fantastic. It was very easy to put together and looks great. Very happy”

Helpful Report

Posted 2 weeks ago

“A very straightforward and simple process to order the bed. I'm delighted they deliver to the Channel Islands and when I reached out for an order update, they responded within the hour and were very helpful.”

Helpful Report

Posted 2 weeks ago

“I recently purchased a bed frame from Get Laid Beds and I couldn't be happier with my experience. From start to finish, the process was smooth and enjoyable, thanks to the exceptional service provided by Luke and Beth. The bed frame itself is of outstanding quality. The craftsmanship is evident in every detail, from the sturdy construction to the beautiful finish. It has brought a whole new level of comfort to my bedroom, and I am impressed with how easy it was to assemble. Special thanks to Luke and Beth, who were incredibly helpful throughout the process. They were knowledgeable, attentive, and genuinely cared about making sure I was satisfied with my purchase. Their customer service went above and beyond my expectations. Overall, I highly recommend Get Laid Beds to anyone in search of a high-quality bed frame and top-notch customer service. I will definitely be returning for future purchases.”

Helpful Report

Posted 2 weeks ago

“Great bed, delivered fast, easy to assemble, very comfortable.”

Helpful Report

Posted 2 weeks ago

“Very pleased with the bed base. A little bit tricky to put together but managed in the end. Perfect for my Nans needs. Delivered on time too.”

Helpful Report

Posted 2 weeks ago

“Excellent product”

Helpful Report

Posted 2 weeks ago

Getlaidbeds.co.uk is rated 4.4 based on 1,861 reviews