Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,449 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 8th March 2026

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't believe they would send me a link to leave a review after the service they've provided, but here goes. 1) Ordered a king size bed, mattress, and mattress protector. 2) Got shipped a single bed frame, king mattress, and king mattress protector. 3) Got blamed by the customer service rep because apparently my order confirmation said it was a single bed (on their page though, you literally just check a box that says I also want a mattress, so not sure how that even happened, but fine). 4) Paid the difference, got a new bed sent out, but had to wait almost 2 weeks. 5) Received the bed and was supposed to pick up the old frame the same day. Customer service failed to schedule it. Apologized, sent out a person the next day. Specifically said I would not be there (as I'd already taken off work to receive the replacement bed. They said that's fine. 6) Delivery person refused to pick up the old frame because I wasn't there. 7) Called and rescheduled delivery, supposed to come the next day. 8) Delivery person refused to pick up the old frame because "the gate was locked", then took a picture of a barn next door, rather than the residential home that pops up on Google if you search for my address, and failed to follow the directions. 9) Supposed to come again Saturday to pick up the bed, we'll see if they can figure it out this time. 10) Put the new frame together tonight, it doesn't fit. The instructions explicitly SHOW and SAY that the rails should be on the bottom, but when you do that, the mattress doesn't fit into the recess, it sits on top of the outside rail and there's a gap before the slats. This might be fixed by turning over the rails...but since the instructions are VERY clear that's not the case, it's not reasonable to try that until talking to them tomorrow. There are FAR too many people who've had massive, repeated problems with this company, I'm at the end of my patience, would definitely not recommend this company under ANY circumstance.”

Helpful Report

Posted 1 month ago

“Excellent service from Trish at Customer Service. Speedy delivery! High standard of materials used to build bed. Absolutely fantastic!!”

Helpful Report

Posted 1 month ago

“Good website, helpful staff. clear communication. Lovely products,lots of variety”

Helpful Report

Posted 1 month ago

“We absolutely love our bed. We bought the Sable Low Enkel Bed with the matching Wooden ladder shelfs and we love it! Had a few issues with the wrong pieces being delivered but the customer service, which was excellent, and the quality more than made up for it. We also got the Every night mattress and we are happy to say its perfect, extremely comfortable so glad we bought it.”

Helpful Report

Posted 1 month ago

“Bought the Oxford double bed. Quality flatpack. Easy to assemble even if you are working solo. Predrilled screw holes and routered grooves match perfectly”

Helpful Report

Posted 1 month ago

“Ordered low oriental bed from easy to navigate website, good communication through build, delivered on time as advised. We're very happy with build quality & easy assembly of the bed made simple by good instructions. Would have no problem dealing with this company again.”

Helpful Report

Posted 1 month ago

“I was extremely impressed from start to finish with the company. From placing my order to the delivery date, chosen by me, I was informed by email and SMS throughout. The staff delivering my order were thoughtful and very courteous on delivery. I was very happy with the quality and will definitely be using the company again.”

Helpful Report

Posted 1 month ago

“Bed quality very good-Opted for the solid wood. A few of the slats were ever so slightly warped however still went together fine. I will say that the delivery company they used missed 1/4 of the boxes when delivering late by 2 days already which they rectified by bringing the next day which made my move slightly more stressful aware this is outwith the companys control though”

Helpful Report

Posted 2 months ago

“Really good, solid, well made bed. You have to remember these are hand made and that there might some slight defects. In our case it was the finish. But overall, very very nice. It’s easy to put together but get organised first. You have to measure the distance between the bed slats very carefully. There are no instructions for this part so you need to use your brain. The finished bed looks and feels great. Customer service was also good.”

Helpful Report

Posted 2 months ago

“Bed delivered on time and very good quality. Second bed ordered from Get Laid Beds!”

Helpful Report

Posted 2 months ago

“Bed arrived when they said it would assembly was very easy. Assembled bed looks good quality”

Helpful Report

Posted 2 months ago

“Beds are great quality, very good sturdy wood. We had an issue where they sent the wrong screws and instructions manual but with a bit of nudging they sent us everything the day after so overall satisfied!”

Helpful Report

Posted 2 months ago

“Clear and straightforward order and delivery process; good communication from delivery company (Fed Ex). Well packed and good quality product. Was able to construct on my own. Would recommend.”

Helpful Report

Posted 2 months ago

“We purchased the Floating Bed and had it delivered to Switzerland. Production and delivery times were quite short, but we received some wrong screws and a damaged slat. However, their customer service solved this issue promptly and efficiently and we now have an amazing solid wood bed for a very good price. The only issue is that it's a bit noisy, but otherwise it looks great and saves us a lot of space, so overall we are very happy with our purchase.”

Helpful Report

Posted 2 months ago

“We recently purchased a Japanese bed, along with 2 underbed storage boxes. We are very happy with the finished products, but did experience several challenges in putting together the bed, and especially the drawers. The instructions were not clear at times, and in some instances were not correct. We recommend if you buy this product, you ask about having up-to-date instructions provided with more in-depth guidance for each step. Given where we live, we were not able to have the products put together, but you might want to consider this, especially if you don’t have a partner with good DIY skills. The middle and outer slats were supposed to be marked, so that they could be placed correctly in the drawer. They were not labelled in any way which caused a lot of frustration. There were only 2, not 3 biscuits provided for both of the drawers. Fortunately, the drawers appeared to be stable enough with only 2. The instructions talk about black 20 mm screws. They were not black, but silver. The screw holes on the bottom of the slats for the casters were not drilled in the correct location; perhaps the casters were changed, and the drilling pattern not altered to suit. For one of the drawers, 1 board had a groove on one side that was not needed. Because it is hidden when the drawer is put together, we just used it as is. Be aware that the headboard for the bed tilts backwards and the metal brackets could easily damage plaster, if it is placed right up against the wall. We had to construct a frame to ensure the bed did not slide towards and damage our wall. Overall, a good product, but let down by poor instructions.”

Helpful Report

Posted 2 months ago

“Used them twice now and had a few friends who have. Phone query I made was easy and the lady was helpful and friendly. Delivery was quick and the delivery people were in contact beforehand with a 2 hour slot and phone call”

Helpful Report

Posted 2 months ago

“Great customer service at work. Was surprised that they used FEDEX as delivery service, packages arrived prestine.”

Helpful Report

Posted 2 months ago

“Excellent Deco Bed. Excellent Luxury Mattress. Excellent Communication. Excellent and smooth delivery by a friendly team! 5 🌟”

Helpful Report

Posted 2 months ago

“Excellent service and a beautiful bed. It was very well crafted and really easy to assemble. I can’t praise this product highly enough enough.”

Helpful Report

Posted 2 months ago

“Fantastic quality bed and really easy to put together. I also want to mention the fantastic customer service I contacted the team on a Friday afternoon and had a response within the hour which was amazing. Cannot speak highly enough of the company and it's communication along side an excellent product. Recommending to all my friends.”

Helpful Report

Posted 2 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,449 reviews