Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,243 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,243 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 25th October 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exellent quality bed. I am so pleased with my new bed.”

Helpful Report

Posted 1 month ago

“I love our new Tokyo bed! The finish of the wood is lovely, and it was a nice touch that the name of the person who had made the bed was made known. Our one issue came with self-assembly. On the website, an electric screwdriver/mallet is supposedly optional, however we found that the electric screwdriver was absolutely necessary as the holes where the screws were to be fitted had not been drilled enough to actually fit the screws! The occasional hole was drilled more than another, but broadly, all were shallow. I’m not sure if this is how it should be but if it is then it needs to be made clear that the electric screwdriver/drill is a necessity.”

Helpful Report

Posted 1 month ago

“My son scoured the internet looking for the bed he wanted and found it on Get Laid. Ordering was easy and communication up to the date of delivery was excellent. Assembly was straightforward and my son is extremely happy with the bed. It looks great. One point that could improve assembly would be having the slat screw holes in the bed frame pilot drilled ensuring equally spaced boards.”

Helpful Report

Posted 2 months ago

“Excellent Bed and Fantastic Customer Service! Great communication all the way through the process! Having had a hideous experience with another bed company it was like music to my ears to deal with a professional company with excellent customer service!!”

Helpful Report

Posted 2 months ago

“Great quality, well made bed. Easy enough to put together, although would recommend a power screw driver. Happy with purchase.”

Helpful Report

Posted 2 months ago

“I found out about this company through a friend who raved about it! I wasn’t sure about the it but took advantage of the sale! I had an issue with the delivery date as I made a mistake, I got in-touch and they were extremely helpful and made the delivery a week earlier and for no extra charge! The items I bought are of an excellent standard and feel very luxurious - I am very happy to recommend this company and their products!”

Helpful Report

Posted 2 months ago

“Good service overall. Assembly process was difficult due to manufacturing. I called support in relation to the pilot holes not matching up. I got through straight away and was told that I could send an email with photos of the defective pieces but this just seemed to be the way the bed was, with the pilot holes not matching up.”

Helpful Report

Posted 2 months ago

“The bed was easy to put together but the finish on the pieces was pretty poor, scratches on the wood and pieces splintered off, a shabby finish for a bed on the pricey side.”

Helpful Report

Posted 2 months ago

Hello, I am sorry to see that the order you received has not been up to standard! Could you please email in images to hello@getlaidbeds.co.uk so we can rectify these issues without further delay. The Reviews Team

Posted 1 month ago

“I ordered a bed and mattress from Get Laid afew years ago (mainly because I liked the name of the company lol). I was super impressed with the bed frame and the finish of the wood. The mattress did develop a dip after a couple of years but they replaced it for me under warranty. Service is 10/10. Beth dealt with the replacement of my mattress under warranty and it was as simple as a few emails. Thank you!!”

Helpful Report

Posted 2 months ago

“Excellent service, George was extremely polite, friendly and helpful other phone. Ordered two extra slats after speaking to him. Great choice of colours.”

Helpful Report

Posted 2 months ago

“I ordered a 4ft bed and 4ft mattress, it turned out that the 4ft bed been a space saver bed actually was only big enough for 3ft 6 mattress, however were advised that mattress should hang over slightly. Customer service were ok but we had assembled bed so we had to take apart and send. As we want a 4ft bed not a 3ft 6”

Helpful Report

Posted 2 months ago

“The mattress & Bedstead we received from this company is of outstanding quality and genuinely second to none in terms of comfort and craftsmanship. Unfortunately, the incorrect size mattress was delivered. Upon notifying customer service, who were very helpful we were informed that it would be our responsibility to repackage the mattress in order for it to be collected and replaced. Given that these mattresses are machine-packed and extremely heavy, such a requirement places an unreasonable and impractical burden on the customer. For many individuals, particularly those who are elderly or disabled, this task would be physically impossible and potentially hazardous. It is our view that the responsibility for repackaging a product delivered in error should rest entirely with the company. Furthermore, the existing policy could expose the business to legal liability should a customer sustain an injury while attempting to comply with these instructions. While the product itself is exemplary & the customer service advisor helpful, we strongly recommend that the company review its return and replacement procedures to ensure they align with both customer safety and best practice in consumer care.”

Helpful Report

Posted 2 months ago

“Solid bed with fixed slat base and a beautiful satin stain finish. Excellent communication via email, phone and delivery. Very pleased with this purchase.”

Helpful Report

Posted 2 months ago

“Bought bed for my daughter and she’s very happy with it & the mattress. Delivery worked out ok and bed is well made & nice and easy to put together. Good company to deal with & I’d buy from again/would recommend”

Helpful Report

Posted 2 months ago

“A truely awful quality bed. The wood is split, damaged (scratched and dented) and splintered. I have sent the whole order back. I was offered a wax crayon to repair some of the damage. All for the princely sum of over £1000. Best avoid. The packaging is also pretty awful. None of the wood is internally protected.”

Helpful Report

Posted 2 months ago

Hello Richard, Thank you for leaving this feedback, I will be conducting an investigation as to the failings that happened throughout your journey with us. All feedback has been passed on to our production teams to see what changes can be made to ensure our service improves moving forward. The Reviews Team

Posted 1 month ago

“I have not yet received my bed.”

Helpful Report

Posted 2 months ago

Hello, I am sorry to see that there was a delay in receiving your item. It seems there was an issue shipping the delivery across that has now been resolved. If you have had any further issues please do not hesitate to contact our customer service department so we can help without further delay. The Reviews Team

Posted 1 month ago

“Really pleased with my bed, excellent job, solid piece of work”

Helpful Report

Posted 2 months ago

“The bed is beautifully made and perfect for our needs. It arrived in good time and was straightforward to assemble. We are very pleased - thank you.”

Helpful Report

Posted 2 months ago

“We still have not received the bed. They have failed to deliver it now on 3 occasions leaving us still without a bed.”

Helpful Report

Posted 2 months ago

“will only be opening packaging midSeptember will review then. Thus far. Ordering/delivery excellent!”

Helpful Report

Posted 2 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,243 reviews