Although the bed itself is good, the service is not. My wife and I travelled up to Leicester to see the bed in person, a bed we saw online and checked they had in the showroom. We got there (3 hour travel time) and there was the bed in painted black. We then got told that the website was wrong and they no longer do that colour, AND all the beds in the showroom were showing the old colour so we could see the new colour. We left very disappointed as we'd rung to check prior to arriving, asking about that specific colour and bed, and no one thought to tell us that they no longer do this. We emailed about this but never received a reply nor apology. 6 hours of my life I won't get back!