---Delivery--- 2/5 I ordered the ottoman bed without white glove delivery to avoid an additional month for delivery in my area. I had to wait for the courier for 5 hours as per the slot given. The courier only delivered 1 package over 7 without explanations. Then an hour later 6 packages got delivered by another van. Very confusing --Assembly-- 2/5 Thankfully hobbyist woodworker otherwise I would have struggled. It took me and my partner 4 hours to assemble. The drawings are not exact or some are missing (piston assembly). I strongly recommend a mallet, a powered and manual screwdriver, a wrench, and a measuring tape. The piston assembly was the most painful without clear instructions. The inventory was difficult, none of the srcews counts matched. The assembly was so cumbersome that I will not have to disassemble this bed anytime soon. -- bed -- 3/5 Just about OK, the pine is soft, can be prone to scratches, I regret not going for harder wood. This is an expensive bed for a pine bed. The wooden frame is wobbly when lifted, it does not inspire solidiy. It is pleasing esthetically.