Ordering was simple and when I called to change the delivery day, service was really good. Unfortunately, the full white glove service wasn't available in Cornwall, so I had a carpenter friend help put the bed and drawers together. I ordered a 4ft bed and 4 storage drawers having made various phone calls to Get Laid Beds customer service where I was told that 4 drawers wouldn't fit under a 4ft bed (despite the measurements suggesting otherwise, although these were also incorrectly printed on the web site). I went ahead and ordered 4 drawers anyway and they fit perfectly well with space to spare, so I find it odd that staff don't know their own products. The instructions for putting the bed together could have been clearer. The headboard was difficult to assemble due to it not having pre-drilled holes for the screws and the wood kept slipping. Putting the drawers together was even more difficult, getting the wood slats to fit was really very hard for two of the drawers and they had to be forced to fit. Also, the 30ml screws (which were missing altogether from one pack) were too long for the job they were intended for and one came through the front of the drawer. Fortunately, that side of the bed is against a wall so wasn't too much of a disaster, but we didn't use those screws for the other drawers, instead I found some that were a better fit. Given the high cost of these items, I don't think they are good value for money.