The order process was very simple and I booked in for delivery on 13th April. I got the 8.37 to 10.37 slot and the delivery van (Panther Logistics) turned up within the slot, albeit towards the end. Not an issue. However, that's when the problems started. After putting two packages in the required bedroom, the two lads brought the mattress in. After much sucking of air through teeth, they declared that they weren't allowed to bend the mattress and therefore couldn't take it upstairs. I protested that we already had two super king beds upstairs and they were no trouble. The lads stood their ground and refused. They even phoned the office and put me on the line. The voice at the other end confirmed that they had a legal (I think) agreement with Just Laid that they weren't allowed to bend any mattress. These two didn't even attempt to get it up the stairs before giving up. My only options were to do it myself or they could take the whole lot back. I chose to keep it as I needed thebed for weekend guests. Minutes after they had left, I then discovered that we only had 3 of the 4 packages that were supposed to have been delivered. I called the lads and the reply was that, yes they knew there were only 3 packages and it wasn't their fault. It didn't occur to them to tell me that before leaving. I then called both Get Laid Beds and Panther, both saying that I would hear within 24 hours about a redelivery. It's now Sunday 16th April and I've heard nothing. I have half a bed and my weekend guests had to sleep on the mattress on the floor. No idea where the rest of the bed is or whether the rest of it is in the box that's missing. 2 stars for the order process and timely arrival of the courier. No stars for the rest of the process. Don't know if the product is any good because I still haven't got it all.