We went to Leicester to have a look at the beds in person, ordered a custom-sized one, and had it delivered home. Every step of the way, we were treated friendly, patiently, and always made feel very welcome. The bed itself is very sturdy, easy to assemble, and has a good feel and finish to it. Constructing the bed is pretty easy, the instructions are okay. One piece of instructions (installing the middle beam) could have been labelled a bit more clearly, but it was easy to figure out. The mattress is very comfortable. Overall, a very comfortable bed in custom size at a good price, with quality construction and a very friendly team. Shout-outs to Chris & Susan who did a fabulous job getting the bed up into our bedroom!