Our bed was delivered on the scheduled date, but came without instructions or screws. A quick call confirmed that was their error, they promptly emailed us the instructions and reimbursed us to buy some screws rather than wait for them to mail them to us. Assembly was pretty easy, though also looks like they sent us an additional plank of wood which we’re pretty sure was superfluous! Headboard was initially very creaky, remedied this by putting extra biscuits between the planks. Also the floating shelf didn’t really sit horizontally, easy fix with a as bit of cardboard wedged underneath, nor a big deal but not ideal. All in all we’re happy with the bed, looks good, feels sturdy, would probably buy from them again but would definitely post for someone to put it together!