Good experience from start to finish. We visited the showroom in Leicester prior to choosing our bed and received excellent help from the team. We then ordered the Oxford Bed and luxury mattress online and benefited from the sale price. Bed and mattress delivered as promised on the selected day (we were given a delivery window the day before of 6.30am-8.30am). Team arrived at 8.30am and carried bed and mattress to first floor bedroom, constructed the bed and were done by 9.00am. They do not take the plastic covering off the mattress (health & safety) but take away all other packaging - leaving behind construction advice and spare set of screws in case you need to dismantle bed when moving house). Very happy with the service. Bed is excellent quality and mattress extremely comfortable. Highly recommend.