Perfect product and service. I chose the low oriental bed so that my dog could get in and out easily without waking me up (obviously! - in my defence photos from other reviews suggest I'm not the only one). I was slightly alarmed when I got my delivery at the number of packages and imagined I'd be ages assembling the bed but it was one of the simplest pieces of furniture I've had to put together. I'm impressed at the quality of the materials and the design. In all the packaging there were only two small plastic bags holding screws, everything else was cardboard. I felt fully updated from order to delivery, no issues or dramas. Top marks all round. The dog loves it....