The mattress & Bedstead we received from this company is of outstanding quality and genuinely second to none in terms of comfort and craftsmanship. Unfortunately, the incorrect size mattress was delivered. Upon notifying customer service, who were very helpful we were informed that it would be our responsibility to repackage the mattress in order for it to be collected and replaced. Given that these mattresses are machine-packed and extremely heavy, such a requirement places an unreasonable and impractical burden on the customer. For many individuals, particularly those who are elderly or disabled, this task would be physically impossible and potentially hazardous. It is our view that the responsibility for repackaging a product delivered in error should rest entirely with the company. Furthermore, the existing policy could expose the business to legal liability should a customer sustain an injury while attempting to comply with these instructions. While the product itself is exemplary & the customer service advisor helpful, we strongly recommend that the company review its return and replacement procedures to ensure they align with both customer safety and best practice in consumer care.