BED-easy to assemble although instructions kindly emailed to me on request did not match those which came with the bed; luckily they explained the labelling which allowed the correct ends to be matched when assembling. Those which came with the bed were of limited use. We were surprised that no holes were pre-drilled on the support rail for the slats which meant measuring spaces before placing and fixing them. Also, the slats could be a few mm longer but this does not affect assembly or use. The bed seems sturdy and the frame is nicely made. We bought an oak, space-saver, platform bed and its minimal design and size work very well in our rather small room. It's just what we wanted. DELIVERY-we were notified by text and email late the evening before delivery but on arrival only 2 of the 3 boxes were there. We were given some story which we realised later wasn't credible [the person delivering was repeating what she'd been told]. Nearly a dozen phone calls led to the missing box coming on Wednesday resulting in 5 nights sleeping on the mattress on the floor - not so easy when you're in your 70s. The guys bringing the box from the depot to us [a journey of about 90 minutes] seemed surprised it hadn't been brought sooner. The people at Get Laid Beds who dealt with delivery enquries were pleasant and helpful but I sensed surprise when I sought compensation and a proper apology. I have now had both but the compensation was given rather than offered for my acceptance and was, perhaps, a touch grudging. The apology from a manager was full and seemed genuine. The courier used is the choice of GLB and any delivery issues are the responsibility of GLB. They have said they will review so hopefully future deliveries will be trouble free. Based on our experience I have given 4 rather than 5 stars. I communicated by email and phone - the question below should allow all options to be selected. Speed of replies varied but were within a resonable timeframe. But it should ask how quickly - not quick.