I really was hoping to leave Get Laid Beds a positive review and was so excited ordering from them, considering how many great reviews they have... but unfortunately my experience of both their ordering service, product quality and customer service has been EXTREMELY POOR! Upon ordering I inquired as had questions about a bed and around discount codes etc. and nobody returned contact for days, by the time I messaged them again, I just ended up ordering through the website and 'taking the plunge'. Only afterwards to finally receive contact that there is a code I could use, but because I've made an order it's now too late (fair enough, no major issuer here, just delays). The bed was delivered on time, but then here is where the issues started. I paid extra for the felt padding to protect the flooring and had I not checked, this would have gone a miss, as it was missing from the delivery. I then didn't want to build the bed as I wanted to avoid scratching our wooden flooring. They then sent this out and a few days later, I began building the bed. The parts looked really nice apart from the fact that the headboard had a few slight scratches on it when received, but these were negligible considering it is wooden after all. The instruction manuals are really poor, as they rely on more imagery but key parts such as the distance of slats, how tight bolts need to be and other aspects which extra detail would be important (considering the cost of their frames) were missing. Nevertheless I used rational thought and measured the slats to 2" separation between slats and made sure bolts weren't too tight. The bed looked great and we put our mattress on top and then lay down to give it a test. To our horror, it was really creaky and made so much noise on all the joints, initially we thought it was the slats. It's not the type of build you expect when you buy from such a reputable company who pride themselves on their 'carpentry work'. Customer services were contacted and to cut a long story short, I have to wait over 2 months for them to come out and look at the bed, I've had constant back and forth in emails and you'd think someone could just pick up the phone and speak to customers, but this seems to be too much of a chore. In addition emails aren't fully responded too, with clear questions or points completely overlooked and apparently when chasing for a response to a video I sent it of the creaky bed (3 days later) today I 'missed an email' was the response. They are now saying that I must have over tightened the hinges and also the headboard (which is funny because that came pre-built). The whole purpose of the video was to inform their engineer visit, so that they know what to do and what parts to bring, but they used it as a 'blame the customer' opportunity. I'm hoping someone from their senior management team read this and make the sensible decision to have a rational conversation, but as i'm feeling now, my advice is to avoid this company if customer service and after sales support is important to you.