My feedback is purely based on my poor customer experience from this company. I placed an order for a special occasion gift which was being sent to the recipient. Upon checkout there was 3 different delivery options with different dates for delivery. I paid the extra delivery charge to have it delivered on time for my friend. I soon realised the day before it was ‘due to be delivered’ that Getting Personal had yet to dispatch it so this is when my concern began. I contacted their customer service on many platforms email & online live chat to raise my concerns. They were so vague with their replies and kept reiterating that it would be dispatched on the day that I had been informed on their website that it should of actually been delivered on. The poor customer service experience left me very frustrated as they were constantly ignoring my concern. In the end I requested that they cancel my order straight away as it had not been dispatched. They refused to cancel the order , although I had a legal right to cancel in line with distance selling regulations and the fact that it hadn’t even been dispatched. They were so unhelpful and kept repeating that it would be dispatched and delivered but not at all acknowledging that the delivery would be late. I explained that the recipient would not be home due to going on holiday but they basically ignored me. I also asked for their CEO contact details and telephone number this request was also ignored and I was informed that their telephone lines are currently not in use. Once the order was dispatched I managed to contact Royal Mail myself to have the delivery delayed until the recipient would be home. Why could Getting Personal not of advised me of this? They did not want to help, that’s why! The fact for my 1* review which should really be 0* is down to their unhelpful and unapologetic customer service. I understand delays can occur but there was no offer of help. I also requested that my P&P charge be reimbursed and surprise surprise they ignored that request. To any potential future customers please take into consideration their ‘dispatch within 24 hours’ items are not true and if you have to deal with their customer service don’t expect much help, it was genuinely like I was speaking to a robot.