Answered every e-mail and questions about a new build within the same day. Sometimes within the same hour. Built it within the time promised, delivered as promised and everything that I asked for in the custom build was present. Paid by Bank transfer which meant it was completely hassle free. I went for a Saturday delivery and I was able to track the PC down to to the hour and their site also told me what my delivery number was and what number the delivery operative was currently on. Build quality is great, all disks for the mobo, graphics card and windows included as well as all the user manuals. Waited a week to review in case anything started to show as failing. The rig is solid and completely overpowered for Legion which I got it for. Professional company, would recommend without hesitation.