If you use Glam Fleur, you aren't buying flowers. You are buying expense, disappointment, aggravation, and a terrible customer service experience. The consistent bad reviews are not a coincidence. I ordered an arrangement as a birthday gift for my mom. Glam Fleur sent the wrong flowers, which looked nothing like the photo. I opened a claim and they admitted they sent the wrong flowers, which they knew were wrong before sending, but refused to provide a refund. They demanded flowers be sent back before considering a refund, which I was unable to do since the items were a gift. The customer service representatives were rude, unresponsive, and unhelpful. To make matters worse, Glam Fleur consistently told me that they could not offer a refund because "it would not be fair to all customers." Well, two weeks after I first opened my claim and only after I posted my honest review the CEO, Russell, called me to tell me they would be able to offer me a full refund after all ONLY IF I first changed my review (apparently being fair to other customers was no longer a concern). I'd rather spare other customers the expense, headache, and aggravation, so I declined and have left my honest and truthful experience here. I think that is what is most fair to other customers.