“I bought these Glam Fleur roses as a gift for my son’s teacher, and they turned out to be such a great idea. They’re absolutely beautiful and come in a really luxurious box that makes them feel extra special. The color was exactly like the picture, which was perfect for the occasion.
If you’ve never bought them before, I honestly recommend them as a thoughtful gift for someone special or even just to treat yourself. The quality is outstanding, and the roses have a light, pleasant fragrance that isn’t too strong but still noticeable.
When I gave them to my son’s teacher, she was so happy and kept saying how gorgeous they were. I’m really pleased with this purchase and will definitely be buying more in the future.”
“Glam Fleur is truly one of a kind. Their arrangements are hands down the best I’ve ever seen. I don’t know how they do it, but the way they combine the colors, the way everything is arranged, the packaging, it all looks absolutely stunning every single time. Anyone who gets one of their arrangements is going to love it. They’re just incredible all around.”
“They Truly Care About Their Customers
If you’re wondering about Glam Fleur... it’s all true! I got my roses recently, and although the first set was damaged during shipping, customer service took great care of me. They sent a replacement right away, and the new roses are beautiful and smell incredible. Now they sit on my desk and make me smile every day. Thank you, Glam Fleur!”
“I wasn’t sure what to expect when I ordered these flowers, but it by far exceeded all my expectations. The flowers are beautiful...they smell amazing....and my mind is still blown away that that you don’t have to water them, and they still look fresh.”
“The flowers were shipped just an hour after I placed the order, and they got to my friend a couple days later, super secure and in perfect shape! She was obsessed the second she opened the box. She said they smelled amazing and looked and felt just like fresh roses. I’m really happy with the whole experience. Totally worth the price for something this beautiful that lasts 1 to 3 years!”
“Absolutely beautiful! I thought it might be a little bigger, but honestly, the size turned out to be perfect for the spot I picked. It looks amazing there. It’s a bit of a splurge, but if it lasts as long as everyone says, it’ll totally be worth it. Shipping was super quick too. Some people mentioned a rose scent, but I didn’t really notice it in mine. Still, I love it and I’ll definitely be ordering again!”
“I picked the fuchsia and light pink roses for my best friend’s 50th birthday, and wow, they were a total hit! She was honestly speechless when she opened the box. She said they were the most beautiful flowers she’s ever seen and smelled. The colors were so rich and soft at the same time, it really felt like the perfect mix of bold and sweet, just like her.
She literally teared up, it was such a touching moment, and I could tell the gift meant a lot to her. Everything from the packaging to the scent was just stunning. The roses arrived right on time (maybe even a little early), and they were wrapped so carefully.
Thank you, Glam Fleur, for helping me make her milestone birthday unforgettable!”
“I sent these to mom for her birthday. She was amazed how beautiful they are. The fragrance is so pleasant she said. She’s excited to see how long they will actually last since I told her they will not die like flowers normally do. I couldn’t be anymore pleased with her comments!”
“Absolutely Stunning!
I was thrilled the moment the package arrived, everything was carefully packed and secure. The sleek black box was incredibly elegant, with a soft matte finish and gold accents that made it feel truly luxurious. As soon as I opened it, I was greeted by the most beautiful scent soft and floral, not overpowering, just enough to make you smile. The roses themselves perfection. Each bloom looked flawless full, symmetrical, and velvety to the touch. No wilting edges, no discoloration, just rich, vibrant petals arranged with care. You can tell the team took real pride in crafting it. The color was bold and true to the photos online, maybe even better in person.
The size was exactly what I expected, and it made a gorgeous centerpiece in our space. But the best part? The reaction from my partner, total awe. It completely made the moment unforgettable. Shipping was super fast and right on time too!
Glam Fleur knocked it out of the park. Everything felt high-end from start to finish. I’ll definitely be ordering again, this kind of gift leaves a lasting impression.”
“I asked the store to put a note right after i placed my order. But they said Yes they will put the note that i want. But when my girlfriend recieved the package.. there’s no note in it!!!!”
“"Absolute Nightmare – Avoid Glam Fleur at All Costs!"
I’ve had the worst experience imaginable with Glam Fleur, and I’m honestly shocked by how they treat their customers. I ordered flowers that arrived damaged in transit—crushed, wilted, and far from the luxurious arrangement they advertise. I immediately reached out to their customer service for an exchange, but they’ve been completely unresponsive.
I’ve been waiting over TWO MONTHS for a return shipping label, and still nothing! I’ve sent countless emails, left messages, and even tried reaching them through social media—no reply, no updates, nothing. It’s like they vanish once they get your money. They refuse to acknowledge the issue or take any responsibility for their faulty product.
What kind of company refuses to stand by their product, especially when it’s clearly damaged during delivery? I’ve never dealt with such horrible customer service in my life. They don’t care about their customers or making things right. If you value your time, money, or sanity, stay far away from Glam Fleur. You’ll get better service picking flowers yourself than dealing with this complete disaster of a company.
Total waste of money. I wish I could give zero stars.”
“Business: Glam Fleur
Website: www.glamfleur.com
Address: 7659 Alabama Ave, Canoga Park, CA 91304
I regret ignoring the previous negative reviews and was misled by the attractive images on Glam Fleur's website. Making the decision to purchase was a huge mistake, leading to frustration, unnecessary expense, and genuine embarrassment. Here’s a summary of recurring issues based on multiple customer experiences:
1) Poor Quality and Handling: Many customers, including myself, received damaged or incorrect items, such as dead rose petals or even completely empty boxes. This indicates a significant lack of care in the company's packaging and handling processes.
2) Customer Service Failures: Glam Fleur’s customer service is consistently unhelpful and unresponsive. Requests for refunds or proper resolution are often ignored, with customer service failing to follow up as promised.
3) Problematic & Tone Deaf Policies: The return and replacement policies are cumbersome and unreasonable, particularly for gifts. They required the recipient of my incorrect gift to repackage and return the item before considering a replacement, which is highly inconvenient.
4) Despite their website's claims of prioritizing customer satisfaction and addressing issues swiftly, my experience and that of many others strongly contradict these statements. The Better Business Bureau rates Glam Fleur at a dismal 1.3 out of 5, reflecting widespread dissatisfaction and numerous unresolved complaints.
If you are considering purchasing from Glam Fleur, I strongly advise looking elsewhere. Their attractive marketing does not match the reality of their service and product quality. It’s crucial to choose a vendor that not only respects its customers but also delivers what they promise.
Do not be misled by appearances. Choose a reliable vendor who genuinely values customer satisfaction.”
“THIS COMPANY GETS AN ALL TIME WORST FROM ME. DEAD ROSE PEDALS WITH WHAT LOOKED LIKE MUSTARD SEEDS WERE DELIVERED TO ME TODAY. AS I STARTED TO OPEN THE BOX, DEAD PEDALS AND WHAT LOOKED LIKE MUSTARD SEEDS CAME OVER FLOWING OUT ALL OVER MY KITCHEN TABLE AND FLOOR.
THE BOX WAS COMPLETELY UNDAMAGED BY THE WAY, TELLING ME THIS COULD NOT HAVE HAPPENED DUE TO SHIPPING, BUT THEY WERE PACKAGED THIS WAY. DO NOT ORDER FROM THESE PEOPLE!! I CALLED THEM IMMEDIATELY TO GET MY MONEY BACK AND THEY REFUSED. AND THE MANAGER WAS AS UNPROFESSIONAL AS THEY COME. BAD COMPANY BAD BUSINESS!! NOT TO MENTION THEY COST $159.00 DOLLARS, AND THEY WILL NOT REFUND MY MONEY. OUTRAGED!!”
“Flowers arrived damaged I emailed, called and left voice mails. Finally, I was sent a label to send back the damaged roses. I was told they had the most damaged flowers Valentine's Day 2024 due to delivery problems The flowers were under warranty and would send me a new arrangement. I sent back the arrangement in the original box with the ribbon still attached through Fed Ex with their return label Instructions said to use original box but the box had already been destroyed Fed Ex measured and charged me for a box then put the black box with flowers into it I am now being told the flowers came back smashed and they will not send me a replacement. These flowers were the grande round and over $360. I have spoken to customer service and they said there was nothing they could do and would have a supervisor call me back. No call. Left two subsequent messages. So there is no warranty”
“Placed my order on 2/7, Glam Fleur presented me with a calendar of when I wanted it delivered, so I chose 2/14. Not only did it not arrive on 2/14, and it did not arrive on 2/15 either. It arrived on 2/16 when we were out of town! So on 2/19 when we returned, it was not in the pristine condition as I would have expected, especially considering the price I paid for it. Now they are claiming that I am beyond the "10-day warranty period, so "too bad". They claim that you can "Make Any Occasion Special With Glam Fleur!!!!" Indeed you can...just not in the way that you expect!! Buyer beware!!!!!”
“They should be given a MINUS 5 stars. So embarrassed and disappointed. First off I ordered an arrangement for my best girlfriend for he 60th birthday. On the web site you can choose the date of delivery. I chose the day of her birthday but they were delivered a week earlier. They were left in the pouring rain. I accepted the mistake but my girlfriend just contacted me that she wanted to try to handle the issue on her own and not up set me. When she opened the soaked box the rose box was pristine but when she opened it it was EMPTY!!! YES EMPTY. I guess that's why she received it so soon. I'm going to contact t he better business bureau and stop my payment for these. When my girlfriend tried to resolve this with out me they could and would not do anything without the order number. Please do not do business with them ever !!”
“It should be zero stars, but that’s not available. I ordered my flowers Friday Dec 15, 2023 and paid the overnight fee, but the flowers got delivered Tuesday Dec 19th. When I called customer service I got no help from them. I wish I had read all of the reviews from previous customers.
I don’t recommend them: customer service was terrible and there was late delivery.”
“It should be zero star, but it's not available. I ordered for overnight delivery on June 20, 2023 at approximately 3:24am for delivery on June 21, 2023. I paid extra for overnight delivery, which was available on the order status website. My friend never received it on her birthday of June 21st. FedEx notified me of delayed delivery for the following day - June 22nd. I called Glam Fleur on June 21st late afternoon and was told the delay is on FedEx end. It was still not delivered on June 22nd. I received notice from FedEx on June 22nd that it was delayed for delivery on June 23rd. Again, no delivery on June 23rd. I emailed Glam Fleur on June 22nd at 2:36pm. I called Glam Fleur again on June 23rd to just cancel the order since my friend's birthday had passed - the surprise was no longer there and this incident ruined my surprise and gift giving to my friend. I asked for a refund when I called Glam Fleur on June 23rd. I kept waiting for the refund to be made on my credit card - NONE. I called Glam Fleur on July 7th (2 weeks after I asked for a refund). The lady said she needs to escalate this to Alex (?). My inquiry was that it had been 2 weeks and I still have not been issued a refund. Today is July 9th - still no refund on my account. I will call Glam Fleur again tomorrow - July 10th.
PLEASE DO NOT ORDER FROM THIS COMPANY!!! What a fiasco and a waste of time it has been following up and making phone calls to follow up on delivery, request for a refund, and inquire about my refund. I should have just ordered flowers for my friend from a local florist - for her birthday on June 21st. The worst is the fact that they are not taking accountability for the inconvenience and let down this caused... it ruined the gift giving sentiment. AND, THEY ARE NOT REFUNDING MY MONEY. It does not matter if the problem was with the FedEx delivery... that is the delivery vendor Glam Fleur chose to do their business with. I ordered from Glam Fleur, therefore Glam Fleur is responsible for the product ordered and for the product to be delivered. Glam Fleur has been unreliable. I WILL NEVER ORDER FROM THIS COMPANY AGAIN...
1) Delivery was not on time - it was never delivered.
2) I communicated with Glam Fleur via several phone calls and email.
3) Glam Fleur was not quick to reply... only communication was when I made the phone calls.
4) It has been over 2 weeks since I requested for a refund because the flowers were never delivered. I have not received a refund and it's has been 16 days.”
“HORRIFIC. I spent $650 on Mothers Day flowers. One bunch ($195) arrived 5 days late (after I paid for expedited shipping). Other bunch ($444) was confirmed via email to be sent to a revised address and never arrived. As of today it is a month late. After about 5 calls to the company I was told that the deliver would never be sent to the rightful address and the money would never be refunded. DON'T WASTE YOUR MONEY.”
