Thank you for your feedback, Rose! ❤️
We're very happy that you love our product! 😊
Take care always and looking forward to your repeat orders. 🤗
Enjoy your beautiful roses! 🌹😇
“We bought these flowers for my Mom’s 80th birthday. They are so beautiful. We got so many get compliments on the style, colors and quality. It makes a great gift especially for someone that has everything. I highly recommend them. They will be wowed!”
Dear Kristen,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
Unfortunately, our company policy clearly states that all returns and exchanges must be filed under warranty to process. For more insight, you can read our full return & exchange policy on our website here: https://glamfleur.com/policies/refund-policy
We have tried to make it up for it still despite your refusal to file the claim, that you need to have at least send us a photo of the arrangement so it will show us the status of it and then we will be able to provide the proper resolution for you, whether it is for replacement or for a full refund, however you have still declined.
We’d like to learn more about your situation and make things right, if we still can.
If you wouldn’t mind giving us a call, or at least respond to this email it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Thanks!
Glam Fleur
Hi Alec and Maria
At Glam Fleur, our mission is to provide our customers with only the freshest , highest quality roses arrangement. We made sure to be as descriptive as possible on our website in terms of sizes, colours and appearance.
That being said our number one priority is the satisfaction of our customers. I regret to say that our product fell short on your expectations.
We are happy to inform you that we are opening this line of communication, please feel free connect with us.
Hi Anna,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our product did not meet up your expectations.
At Glam Fleur, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We would like to speak to you to inform you of the methods we can adopt in resolving the issues you have encountered with our product recently.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
“I loved my experience with this company. These flowers will help me deal with the sudden loss of my brother. They are a wonderful conversation starter and a beautiful reminder of his Spirit. Thank you”
“I can only tell you how much my granddaughter loved these roses!! I never saw them but she was exclaiming over their beauty and fragrance!! She told me “they were a unique, beautiful and delicious smelling present”!!”
“The product is simply beautiful and pricy. There was a shipping issue with my order and only after making a fuss was it addressed and solved. The customer service was then satisfactory. My order was redirected to the correct address.
My friend thanked me for the flowers and remarked “thank you for being such a thoughtful friend”. After spending a $1 shy of $100 for the gift I would have been much happier hearing how much she “loved” the flowers.
I saw the product on line and thought how breathtaking they are....and so are the prices ! I think for the amount spent it should have been bigger? Dressed up a little? Much better than 4 blooms in a very small box!? You have a gorgeous product for the rich and famous!
I would be a regular but can’t afford most of your selections. 💔”
“I must say, with our first order, we were a bit skeptical about how long the roses would last. That said, my mom’s flowers are still going strong from last July.
And that’s why I didn’t hesitate to recommend these as a gift for our choir director who recently retired. The group was very excited to see them and everyone was thrilled with the product. In fact, one woman told me she was placing an order for her future daughter in law.
The CustomerCare is top notch! What a great company to do business with.”
“Flowers arrived damaged and we had to either accept a platry 20% and keep them or send the flowers back in order to receive a new set. not good customer service. We should have received a new set of flowers right away while they waited for us to return them.”
Hi Deanne
Thank you for your review about your order. We are truly sorry that it did meet your standards as promised. We also apologize for any inconvenience that this has caused for you.
Our products go through quality control checks before they are delivered to customers.
We have tried to rectify the situation by sending you a new arrangement in replacement of the damaged one. However due to the timing and the process, we are unable to live it up to your expectations.
We apologize to what have happened and we look forward to providing a better experience for you going forward.
Thanks again for bringing this issue to our attention, and please don’t hesitate to contact us directly with any other concerns you may have.
“Glam Fleur has sent my mother the most beautiful flowers I have ever seen. Not to mention they will remain as beautiful as she received them for at least a whole year or more!”
