“Ordered these for my aunt's birthday and she adores them! It's been a couple months and they still look great! She called me multiple times to tell me how much she loves the roses, fantastic!”
“Flowers were delivered on the wrong day and arrived damaged. The new set they sent me were a different color then what I ordered. So far it's been a month since the date I wanted them delivered and I haven't recieved the correct one”
Dear Paul,
We have heard your feedback! And we are truly sorry if we are unable to meet your expectations, We understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
We understand how you feel and rest assured that we acknowledge it,
Upon receiving your concern on the wrong color, we went ahead right away and have checked with our warehouse if the color you like is still available, however due to unfortunate circumstance, the last piece of baby lily's were the ones first delivered to you, which we cannot recycle as it was damaged.
We have offered you another replacement, should you wish to change the current color of the arrangement you have on hand, however you have declined.
As an alternative, we have advised you that Glam Fleur is ready to provide the refund of the full amount, if you will be able to return to us the arrangement in which you have agreed and we will be sending you a return label so we can have this processed.
Once arrangement is returned, we will right there and then provide the refund back to your original mode of payment.
Sincerely,
Glam Fleur
“I absolutely love these arrangements! This mothers day I shared my love of this with three close family members. Each arrangement was unique and beautiful!”
“I ordered yellow roses in a square shaped box. STUNNING !!!! I wanted my daughter to have roses that would last longer than a week for her graduation. She LOVED them. All who have seen them can’t believe they last about 1-2 years possibly. The smell of the roses is so delightful. I will definitely order again.”
“The flowers were very pretty & of good quality…worth the bucks !!! It smells great too & that was a surprise ! Really made the recipient happy & surprised ! Thank you for creating such a beautiful experience for people ! A must try if you are looking for a unique gift !”
“Not impressed, the flowers were delivered just 4 days ago and the flowers are splitting apart and are starting to look bad. No way they will last 365 days!”
Hello Wayne,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback.
To help us rectify your concern, we'd be grateful if you can provide us with additional details regarding your issue by filling out the form to be found on this link:
https://www.powr.io/survey/i/28096293
or simply reply to this thread for additional details of your concern,
For any questions or further assistance, please reach out to us via email at support@glamfleur.com or call us at 1-800-915-5112.
“Received my flowers and they are stunning! Little disappointed that the shipping carrier must have been a little rough with the package and had it upside down at one point because the top flowers are a little smooshed/flat but still amazing and not Glam Fleur's doing. Will order again for sure!”
“This is the most beautiful arrangement, and they smell amazing. I have ordered several different colors for various rooms in my house and for my office. Love them!”
“First of all, I just wanted to say the flowers from this company are beyond amazing! My husband and son ordered a beautiful bouquet for me for Mother’s Day and unfortunately during the delivery process one of the roses came off, the team at Glam Fleur were so understanding and went out of their way to make sure I came first and helped me replace my bouquet. Thank you so much and I will definitely be purchasing more from this company”
You're most welcome, Minal! ❤️
We're sincerely sorry about your damaged arrangement and equally thankful for allowing us to make things right for you.
We're very happy that we've assisted you to your satisfaction. Congratulations on the birth of your wonderful baby. Take care always, enjoy your beautiful bouquet! 😍🌹
