Hi
We acknowledge the experience you had with us and would like to understand what happened in you not getting the quality level we are known for.
Could you please provide more details so we can further investigate your case? You may send it to info@glamfleur.com and our team will look into this right away.
All the best,
Glam Fleur
“My roses were unacceptable upon receipt. There was a little shedding AND there were a couple of holes (spots that could be seen through). Additionally, the bouquet was warped/loped sided and not symmetrical.
I emailed you guys and submitted photos upon your request in your response. However, no action has been taken. A company of your caliber should have immediate resolved this issue by either issuing me a refund, overnight expressing another rose bouquet or actually sending me a larger bouquet for my inconvenience. I am very disappointed!!!!!”
Hi Treva,
Thank you for your feedback. We're very sorry to hear that you haven't received our response. We filed a claim as soon as we got the pictures you emailed to us and we replied to you on Feb.24 with the attached screenshot taken from the insurance' claim page.
We take full accountability even if this damage was due to mishandled delivery by the courier not by us. We hope you understand that we did everything we can to make sure you'll get your replacement the soonest possible time, however, our capability of doing that is being limited to the insurance' processing timeline.
Thank you for your patience!
Sincerely,
Glam Fleur 🌹
“Absolutely stunning! I have sent two different arrangements out and both people just raved about them! The presentation was off the charts! The only suggestion I would like to make is custom choosing the color arrangements. I would order a lot more if I could do that. Also, a larger option would be great too! Also, I had left several messages to ask questions and they never returned a call, we just had to keep calling until someone answered.”
Hi Kelly,
We're happy to know that the receivers like your gift! 😍
Thank you for your feedback. We value and respect your time so we always do our best to get back to you as quickly as possible, however, due to the increasing numbers of inquiries we receive every day, it's quite challenging for us to do that and we truly appreciate your patience.
We're continuously enhancing our products and services and that may include but not limited to giving you more color selections and larger arrangements when you customize your orders. We'll make sure to update our website as soon as these options will become available and will surely remember you by then. 😉
Take care always and stay blessed, Kelly! ❤️😇
“This is the second time I have ordered from here. 2 out of my 3 orders arrived in good condition. One was damaged. I emailed customer service. No response. But posting on Instagram. So I reached out there. Received an email back asking my issue as if I didn’t already send my initial email 2 times.”
“I received my flowers for Valentine Day. They still smell and look like the day I got them. I love having them on my counter so I can see them everyday. Well worth the price to have flowers everyday.”
“If you use Glam Fleur, you aren't buying flowers. You are buying expense, disappointment, aggravation, and a terrible customer service experience. The consistent bad reviews are not a coincidence. I ordered an arrangement as a birthday gift for my mom. Glam Fleur sent the wrong flowers, which looked nothing like the photo. I opened a claim and they admitted they sent the wrong flowers, which they knew were wrong before sending, but refused to provide a refund. They demanded flowers be sent back before considering a refund, which I was unable to do since the items were a gift. The customer service representatives were rude, unresponsive, and unhelpful. To make matters worse, Glam Fleur consistently told me that they could not offer a refund because "it would not be fair to all customers." Well, two weeks after I first opened my claim and only after I posted my honest review the CEO, Russell, called me to tell me they would be able to offer me a full refund after all ONLY IF I first changed my review (apparently being fair to other customers was no longer a concern). I'd rather spare other customers the expense, headache, and aggravation, so I declined and have left my honest and truthful experience here. I think that is what is most fair to other customers.”
“Buyer beware - the bad reviews are not a coincidence and do not lie. Ordered an arrangement as a birthday gift. They sent the wrong flowers, which looked nothing like the photo. I opened a claim and they admitted they sent the wrong flowers, but refused a refund. They demanded flowers be sent back before considering a refund, which I was unable to do since the items were a gift. The customer service representatives were rude, unresponsive, and unhelpful. This entire process was an expensive aggravation and I strongly caution others to avoid this business. What a shame and debacle for what was supposed to be a birthday gift.”
“Flowers were not delivered at all! And Glam Fleur is still messing around about it, pretending to send me an Uber "delivery receipt," which is not a receipt of anything at all. I will be disputing this with my credit card company shortly. Beware of this SCAM.”
“Received flowers on time, and packaging box was very nice. The flowers had a very nice smell, but my only complaint is that some of the flowers appeared smushed and flattened, so it didn't look exactly like the photos on the website.”
“I loooooove them. I ordered for myself bc I just had major surgery and want something super beautiful on my nightstand when I return home. The smell upon unboxing alone, was worth the cost. 🥰🥰”
“The flowers smell fantastic, and look beautiful. I paid extra for quick shipping and while it didn’t get here as soon as anticipated, it still arrived just in time. One issue I have is that the box smushed the top of the roses a bit. If the box was just a few centimeters taller, then I think that wouldn’t have been a problem.
Otherwise, I love them!”
“The flowers are beautiful this was the second one I order the first one was a year ago and it really lasted the whole year. I am not great with plants but this is maintenance free. I love it.”
“Beautiful flowers. I love the packaging and Glam Fleur shipping service. I requested a delivery date, and my flowers delivered the date as scheduled.”
