First of all your company left off the apartment #, so it was delivered but not to me, and it has not been located as of yet. Then when I reached out to GS a representative offered to replace my order but wanted to charge me "shipment protection" for a mistake that someone there made..I do not understand how you can try to charge a customer extra for a mistake on your company's part. FedEx confirmed that there was no apartment # on the shipping label that is how I know it was missing. None the less, a new order is being shipped, but unfortunately I will not be doing business with Glam Seamless in the future. The time and frustration this caused me is ridiculous.