One Star. It is with reluctance that I give Glamira a negative review . After purchasing several pieces of jewellery and satisfactorily replacing one piece I was quite impressed with interactions and service. Unfortunately attempting to return a broken piece from a faulty design became more of a nuisance than the purchase was worth. The courier company used by Glamira within New Zealand had limited coverage and the closest depot was 180 kilometres away. Multiple emails ensued of offers of couriers cancelled return applications and no couriers resulted . Eventuality the courier service was changed to a Nationwide Service and the Return for repair was finally in transit . More emails ensued and Yet again requests for return applications. This was long after I had lost patience with the process. It was very annoying to be continually badgered by emails to the point where I suspected that the Case Handler Mark Ronald was on a "Pay per Email " or "Pay per Return Application " contract . Whatever the reason this continual cancellation of return applications in spite of being no fault of mine is very annoying. I will see the item returned unrepaired as I am well over this process . Unless the system is changed or becomes more flexible in the event of mishaps with freight etc My advice would be Avoid . Laurie Austen