Supplied a ring twice in the wrong size. I have emails from them to say that after the first time the ring was not resized it was reproduced. Despite saying they would refund me they now refuse as they claim the ring was modified. If it was reproduced then it wasn’t modified. Total scammers. Avoid at all costs. They will give any excuse to avoid refunding you. Have had to raise a complaint with PayPal. If that fails it will be the small claims court.