Terrible company. Placed an order with a two week lead time. The day before it was due to arrive it was still showing as 'in production' so I emailed them for an update. They responded to say that they'd have to check what was happening and get back to me. A couple of days later, already late, they said it would be anywhere from 2-3 weeks longer. I continued to wait. After that they messaged to say another 19 days because they were having difficulty sourcing the jewel that I had ordered. At this point I asked for a refund, which they refused because "it was already in production". This was meaningless because the item is refundable under their policy (I had checked before ordering) and they'd admitted that a key component wasn't even in stock. I've since done a chargeback with my credit card company. Believe the reviews- save yourself the aggravation of dealing with these awful scam artists and shop elsewhere!