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Reahan
White gold ring with yellow gold rim. Didn’t have it long before the yellow gold peeled off while I was removing the ring before exercise. Company was incredibly uncooperative and dishonest in emails. Refused to help or admit fault until I contact Australian Consumer Protection. Finally they offered to repair. Charged me for a return label. Ring was repaired with cracks between the two pieces, one more obvious than the other in photos. Alerted the company minutes after unboxing but they insisted it was fine when they sent it. They sent a video to “prove” the ring was fine but you could clearly see the fault in the ring in their own video. I screenshotted this from multiple points in the video but they have tried to tell me I’m imagining it and refuse to admit the repair was not done to a professional standard. Photos attached show the fault in their video (the one that’s circled) is the same shape and in the same position as the one in the photo I took at home (with the baby stuff in the background). Really scummy behaviour from a really scummy company.
1 week ago
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GLAMIRA has a 3.7 average rating from 560 reviews