Just demanded refund of the money that they took up front for my order. They didn’t have a web site as user friendly as mister specs ( you can attach your prescription photo straight away. I had to send it after paying & because I had cropped & attached the photo to my orders with other spec providers I binned the paper copy. Direct Specs wouldn’t take my start until I submitted a prescription with the date on . I twice had to email before getting a refund. I work full time for NHS & can’t be doing with the hassle of arranging to get a copy of my prescription. Won’t use them again.