I broke my varifocals and needed a replacement fast. So I ordered them from glasses Direct, due to discount offer. What a mistake! After entering my CORRECT! prescription into the system, it took them a week to contact me regarding the need of a physical prescription, signed by my doctor. (not a problem, the law is the law) So I sent it in. My prescription includes Far/ Near and ADD. It took them another week to confirm. Another to make the glasses. Then another to ship. So after almost 5 weeks of me being nearly blind, I received glasses that ended up being all wrong! Even though I initially gave them the correct measurements AND added the prescription from my doctor upon request, somehow NO ONE stumbled over the fact that for my left eye they used measurements given for NEAR SIGHT right eye (reading glasses) ?? How is that possible? Especially when I myself had added the measurements correctly into the system BEFORE the wonderful "confirmation" of the prescription through glasses Direct. Now I had to sent yet another Email, which wont be answered in a timely fashion and will be going into the Christmas holidays nearly blind. Calling them is not even an option, since calls made from Germany to the UK are extremely expensive! I sure hope that I won't be asked to return the wrong glasses on my dime, before they even consider sending out correct ones. Not only am I not willing to pay for their mistake, but it will also delay me being able to see again! Big thumbs down!