Ordered distance glasses and computer glasses. Received two pairs of distance glasses. Returned one pair asking for them to be exchanged for computer glasses. Two weeks later, they emailed: 'we are currently unable to process replacements, exchanges, or corrections. Since the returned pair was your free pair, no refund is due for that pair. However, we kindly ask that you place a new order online.' They expect me to pay again, then apply for a refund. I don't trust them to refund the money or get the lenses right.
7 months ago
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