I had selected some super cheap (£9) frames that "price includes 1.5 index prescription lenses" But when I went to use my current prescription, their website only offered a lens package that cost £100 ! ! Chatting to their online help they suggested putting the order in with no prescription and sending it in later - even though my current prescription is registered on their site. It seems that the website " is designed to automatically recommend the most suitable lens package based on the prescription you have entered." which seems to mean lets add a premium package that multiplies total cost by 10. "... Certain prescriptions may require specific lens types or coatings to maintain optical accuracy and wearability, which is why some options may be unavailable for selection." Given the customer service person said they COULD do the glasses with my prescription making that option unavailable on the website seems to be remarkably bad customer service. To be fair - the person on the online chat WAS helpful, but not being able to order the glasses using the website just made this not worth the effort