So, I bought a pair of varifocals, and got a free pair. They send the ‘free’ pair first, I tried them on and they were terrible. Not my prescription, and dangerous to use. So I sent them back. The other pair arrived, all ok. Weeks later, they emailed me to say they can’t process a refund, as they sent me READING glasses, and not varifocals. Be aware they’ll happily take your hard earned, and send something for ‘free’ that’s completely no use to you. Customer service is laughable, you can never get anyone to answer the phone, and it takes days to even answer an email. They don’t look at the email trail, so don’t even answer your query properly. This company is a joke. Avoid at all costs. Wish I’d gone back to specsavers!