Awful Awful Awful experience. Had bought glasses from them before without problem, so entered new prescription and ordered again. Received a snotty email demanding a signed prescription copy, as I was clearly incapable of transcribing it correctly onto their site. I was annoyed but sent them a PDF of it. Only to get an even snottier email from their nasty "customer disservices" claiming they could not open my PDF as it was an "unknown format". I checked. it was a PDF!!! i tried to phone umpteen times and was left on endless hold. Eventually lost patience, left a message and asked for a refund. An hour later, there was a phone call from an abusive young woman whose command of English grammar was awful and she was very sneering in tone, claiming I had "clearly made a mistake" (one of my eyes is + the other - it is NOT a mistake) I pointed out she could have sent a decent email saying they found the prescription unusual, and could I please confirm it with them and send a copy of the prescription? But no, easier to make out i am completely stupid............... She became more and more sneering and abusive then terminated the call after saying the refund had been processed. AVOID AT ALL COSTS!!!!!!