I ordered prescription sunglasses two pairs for 22 pounds on offer on 24th June. I put my prescription on the page on my account. I got 3 emails asking for it, although it was still on. So I sent them details and took photos three times to get the order sorted out. I tried to ring and was on hold for hours. They don't answer the phone and you are charged for the call due to the tape they play. Now I just checked my order and they say it is in the lab, but they have given it a new number and doubled the price. I think they are going to say it went past the offer.....but they are not getting away with that. ...it still shows I ordered within the offer time and that the price is 22 pounds and not 42. I have been a customer for years, but if they play tricks like this I won't be a customer any more.