Needed the glasses urgently and saw GlassesNow could deliver next day even over the holiday season. Recieved confirmation and told my order was dispatched. Waited in all day the following day and the glasses never arrived....this was on tuesday the 30th December, by the Saturday still no glasses. Numerous emails sent but felt GlassesNow really didn't care all too much no real apology or concern and no offer of a replacement pair was just told wait till Monday and see if they arrive then...oh, and then I got sent an email from them that was addressed too another customer who Im guessing also didn't recieve their glasses. Eventually told glasses were found and would be sent but by this point it was too late, and even then there was no 'really sorry for the inconvenience etc' or 'how can we make it right' so i told them to forget it. If you get your order im sure they are great...if something goes wrong like it did with me however...well, customer service aint a strong point here be warned