The glasses were sent with plain glass lenses, not prescription lenses. The returns process will take at least 4 days for me to have glasses again. When I rang to see if there was a way too speed it up, the solutions offered would have all been a massive inconvenience for me ie. Leaving work in the middle of the day to send the glasses back from a post office that's 2 miles away, sending the package at my own expense, photographing the tracking number ans emailing it, then they'd send out a new pair with the correct lenses - that would still take 3 days to arrive. . . The person I spoke to said 'I can only apologise' but didn't actually say sorry or seem particularly willing to help, in fact he gave the impression that I was wasting his time and he had far more important matters to attend to.