Troubleshooting TCP/IP Networks with Wireshark Instructor was very professional and presented the course at the Graduate level beginning at the 101 intro level to the 601 capstone graduate level. Instructor added real world experiences which significantly enhanced the hand-on (labs) training. The Instructor's presentation and her training style enhanced your interest, especially when explaining the process - articulate and to the point - however, not forgetting its a process that you develop through your analysis of the purported issue and presenting the recommendation - result - what was the cause and what is (your recommended solution) - Explain the steps-process you used to resolve the issue? Excellent course