The trainer, Duncan I think his name unfortunately could not deliver. He was not really teaching but rather talking. The trainer wouldn't go over what he has taught and wouldn't ask the class anything either. What I found really astonishing and dreadful was that not once in the whole 3 days did he ask any of us if we have any questions. I had to ask him and even raise my hand to get his attention. Moreover the method and style he taught was carried out in such a manner which deemed most of us to fail and so that was the case as out of the 16/17 people being taught only a handful passed and the remaining failed. Duncan's style of teaching was nothing less than awful and a failure to Global Knowledge. Duncan did not do Global Knowledge any justice by teaching in such a way. I really hope this feedback is taken on board and his teaching method is reviewed.