As I have never worked in a big company or practiced ITIL before (been here 4 weeks) I found it harder than most as everyone else seemed to know most of the terms etc. I would have found it more useful if the instructor had been able to give examples of the processes and functions so I had something to relate them with as I was pretty confused with a lot of the terms.
9 years ago
Global Knowledge has a
4.0
average rating
from
468
reviews
Related Photos & Videos
