Don't book with them! They will most likely have an issue sending you your reservation email. And if you live in Canada you're going to have to pay another $41 on top of your reservation.
I booked with them thinking I was receiving a deal, no reservation email was sent to me until the day of. When I showed up to the lot I booked at they said I needed a confirmation number, so I rebooked thinking I would get another email with the reservation. Nothing came so I called the company the customer service lady was kind, and sorted out the 2 reservations made under my name. She refunded me one and then said I could go ahead and use the reservation that was booked for 5 AM instead of the one I used booked for 5:30. For some reason the confirmation email wasn't going through, so she sent me a TXT message so I could put my email through, it sent that way. I Got off the phone with her and showed my confirmation email to the customer service rep at the lot, he then told me I could go ahead with the booking but there would be a charge of $41 on top of the $24 I just paid in CAD He told me it would be cheaper to just go with their rate so I did. Which costs me $49.
Okay, whatever, I needed to catch my flight because I was operating it! Fast forward from January 11 to now today, January 14. I called to explain my situation and get a refund, but there is no understanding from this company whatsoever. They did not refund me my money and told me that it says they put in the confirmation email that I would be charged extra, but that's not the point. The point is I did not get to read the email l it was sent to me the same day when I was already at the lot, of course, I did not go through it when I was in crunch time trying to catch the shuttle. There was no empathy from them. Anyway, I saw all this to say be careful before you book!! They already have an option on their customer service phone line for confirmation email troubles!!!
4 months ago
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