This service will not refund your money; even if you do not receive the service as stated in the email agreement. The parking I paid for was supposed to have a complimentary shuttle service, to & from airport with 24 hr notice. I scheduled this service on 3/24 for a 3/27 departure. When I arrived at the parking location, the girl at the front desk checked to see if my name was on the shuttle list, which it was. She said the driver had broken his foot a few days prior, & there was no shuttle service. Not only did they fail to contact me prior to my arrival that evening, I had to last minute find another parking option with shuttle service. When I explained this to Global airport parking they told me they could not refund my money because I did not make my reservation 24 hrs ahead of time, which is a boldfaced LIE. So not only did I have to find parking last minute before a flight, I had to go through my credit card company to handle this dispute and receive a refund for services I did not receive.